based on 2347 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Chain reaction is the best. Great service, always friendly and helpful employees.
Friendly people.
Everything!
Everything!
Kindly explained the details and adjust the geometry.
Super helpful, knowledgeable, friendly and FAST.
experienced staff , that treat you like a Le Tour de France racer .
Good well run shop.
Friendly and helpful staff.
Excellent communication from the time I placed my online order. Staff also took good time to answer questions and make adjustments to the bike once in the store. Very satisfied with the service!
I appreciate your service. Always friendly and knowledgeable. PLEASE, PLEASE reopen your Los Altos location.
I enjoyed the overall buying experience.
Great attention from Kevin and you had the bike I wanted in stock!
Great service!
Quality honest advice, always pleasant to deal with.
I like when you come into the store you're always welcomed and ask if they can help you, and they're very knowledgeable. only thing I could say is they don't have enough high-end apparel
I'm happy with the service. All questions answered and I feel all the work done on my bike was done well. Helpful and knowledgeable staff.
I was looking for a medium frame Super Commuter 8 and they had it! I traded my old bike in and got my seat and pedals changed out. It was a happy occasion and I love my new bike. Mike was very helpful and an excellent tutor for the Super Commuter. I am so pleased and happy to know they are only a few minutes away from my house.
Thank you Chain Reaction!
Friendly people that provide great service!
Great expert advice and assistance with the buying process!
Friendly and easy. Repaired without question.
Any bike purchased there receives no cost tune-ups on the spot. Knowledgable staff.
I like the personal touch, individual service, and attention to details. I also like the quality of your products and the very knowledgable staff. Thank you!
Nice selection of tools and bike parts. Friendly staff
Great product. Enthusiastic service and guidance. Determined to fit you with the right bike.
Helpfulness. So willing to share knowledge and take the time to give tips and advice.
Good products and great service!
Different brands of bikes. Selection is pretty much Trek.
Great quality
Everything, including the expert advice and the benefit of experience.