based on 2556 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Excellent customer service.
Incredibly quick and patient service! I regularly received email updates as I was waiting for a replacement bike light, and the staff promptly informed me of product availability and shipping progress!
too long to wait for a bike. Summit had my bike in 1 week and built/tuned in four days.
Helpful friendly people.
Totally different than the other 3 stores I've been to where I've been talked down to, ignored, or they acted like I was wasting their time.
Excellent service, knowledgeable people, friendly atmosphere, good gear
Always quick and thorough,
Friendly people, attentive and quality work
Great communication and service from Becky. Thank you!!
Excellent staff! Mike was friendly and genuinely wanted to help with my bike issue!
Excellent Service and Friendly People, I got an Explanation for everything that was done.
We have bought 6 bikes from Chain Reaction over many years and have been very pleased with the knowledge and helpfulness of everyone we have dealt with in sales, maintenance, and repair. We have recommended CR to many friends who have also bought bikes from CR. (NOTE: We love the FREE routine adjustments to brakes, shifting, and wheels (truing) for the original owners of a CR purchased bike!!)
Customer service and product selection was excellent
You have an extremely knowledgeable staff and great products. I’ve already recommended The Chain Reaction to several of my friends. What’s not to love?
Very helpful, straight forward, and quick moving staff kept things simple, fast, and well managed.
Always excellent service
Not much with this pandemic going on
The staff is always very friendly and helpful. I have always been able to find anything I needed or wanted. The Covid precautions are the best of any business I have seen.
Caring, prompt , efficient, cordial
Always friendly and personal service.
Everyone listens, everyone is friendly.
Everything a local bike shop should be:
-Good products with knowledgable staff
-Stellar service, communication, friendliness (via website, email and in-person)
-Seriousness about cleanliness / sanitation / masks during pandemic times
They sold us a kids bike over phone that was not available so our daughter was very disappointed about the color not being available anymore. Then they sell us to more bikes that are supposed to be available in 3 weeks says in our receipt and the store employee told us that and we just got an email that says one will not be here for another 2 months. We haven't told our other daughter yet. This isnt okay. We put down deposits and then get excited and then we are just lied to. Calling store when they open this morning.
Folks like Mike are knowledeable and helpoful.
Service great didn’t brows
Courteous, fast and professional service. Came in for a quick adjustment of the shifters and was in and out within a few minutes. Took the bike for a ride today and it shifted smoothly and nicely, as expected.
Very helpful, patient, and knowledgeable
Thanks for finding, getting and assembling a trek verve +3 within a week and staying open a bit beyond normal closing so I could pick it up. Did first ride today and love the bike
Great personal attention. Good protocol. Just location is uninviting. Hope you can move soon!
They were great it was Ready when they said it would be
Great service. Thanks