Chain Reaction Bicycles - CA
Chain Reaction Bicycles 1451 El Camino Real
Redwood City
CA 94063
United States

Average rating: 9.8 out of 10 based on 2318 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 23, 2020 — Rated 10 out of 10 by Michael Guzman Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Plenty of inventory and friendly staff!

Report a concern   April 23, 2020 — Rated 9 out of 10 by J.H. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Locally owned

Report a concern   April 22, 2020 — Rated 10 out of 10 by G.G. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Good attitude/Customer oriented.
Just got a tune up and had my Mountain bike out today -operated very well.

Report a concern   April 22, 2020 — Rated 10 out of 10 by Ben Richard Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

The products are great, and the staff is extremely knowledgeable about everything they sell. I felt very confident getting my gear here, and it was a wonderful experience as a mostly first time rider. I would highly recommend them to anyone else interested in cycling or needing information about bikes. Thank you!

Report a concern   April 22, 2020 — Rated 10 out of 10 by H.B. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Friendly service! Easy transaction. Thank you!

Report a concern   April 22, 2020 — Rated 10 out of 10 by Julia Lovotti Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Mike went the extra mile and answered my email on a Sunday night and I was able to pick up my bike the next day. They helped me with accessories and were out of stock of the mirror that would be best for my bike so they wrote down the brand and model for me to order online instead of selling me something that wasn’t as good for my bike - I wouldn’t have known the difference so I appreciate the good business practices they use.

Report a concern   April 22, 2020 — Rated 10 out of 10 by S.W. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Friendly. Returned bike in timely manner. Good follow up as to when bike ready for pick up.

Report a concern   April 22, 2020 — Rated 10 out of 10 by J.G. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Timely service. Thorough approach. Kind and personable, even with masks on during shelter-in-place orders!

Report a concern   April 21, 2020 — Rated 10 out of 10 by Joel Kaplan Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Great family business! Always very helpful and friendly. Best bike shop in the area for service and parts.

Report a concern   April 21, 2020 — Rated 10 out of 10 by B.C. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Friendly , prompt service ...

Report a concern   April 21, 2020 — Rated 10 out of 10 by J.C. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Honest assessments of my needs, whether buying a bike, or just parts and repairs.

Report a concern   April 20, 2020 — Rated 10 out of 10 by W.Y. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Andrea was helpful and courteous over the phone.

Report a concern   April 20, 2020 — Rated 10 out of 10 by L.S. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Everyone was so helpful, especially in such trying times. Thank you!

Report a concern   April 19, 2020 — Rated 10 out of 10 by W.P. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Professional ,friendly service and consideration to the current health crisis .

Report a concern   April 19, 2020 — Rated 10 out of 10 by A.E. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Stopped to service my old bike rear flat tire. They replaced my inner tube all done in fifteen minutes at reasonable cost.

Report a concern   April 19, 2020 — Rated 10 out of 10 by D.W. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

The sales people were knowledgeable and were super accomodating and professional.

Report a concern   April 18, 2020 — Rated 10 out of 10 by Delvane Dwyer Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Professional and friendly staff.

Report a concern   April 17, 2020 — Rated 10 out of 10 by Joel Davis Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Excellent service; reasonable price; bike returned per time and date stated orginally by salesperson.

Very clean shop.

Report a concern   April 17, 2020 — Rated 10 out of 10 by K.W. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

I trust you. When I come in for a recommendation for products or when my bike is evaluated for what work it needs, everyone is knowledgeable and helpful. Thank you for being so careful during the pandemic, I really appreciate that as my spouse is in a vulnerable category and I cannot take any risks right now.

Report a concern   April 17, 2020 — Rated 10 out of 10 by Ed Feitzinger Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Very helpful salesperson; she also recognized when some of the questions I was asking were above her knowledge level and asked for help rather than wing it. I appreciate that on a major purchase.

Report a concern   April 15, 2020 — Rated 10 out of 10 by R.G. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

The service was excellent, and the mechanic was excellent.

Report a concern   April 15, 2020 — Rated 10 out of 10 by Mayra Barojas Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

They did a great job and I really appreciated since i couldn’t find the best place to bring my bike to. I’m very excited after they install my new shopping basket. Pretty good work. Thank you very much to everyone. 😁

Report a concern   April 15, 2020 — Rated 10 out of 10 by J.C. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Fast friendly and most importantly, competent. My bike hasn’t run this well in years..

Report a concern   April 14, 2020 — Rated 10 out of 10 by Vivek Ellanti Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Very friendly staff that shows they care about their customers. Staff is definitely very experienced when it comes to any cycling matter.

Report a concern   April 13, 2020 — Rated 10 out of 10 by M.T.S. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Great service 1:1

Report a concern   April 12, 2020 — Rated 10 out of 10 by J.V.D. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Good selection of products and knowledgeable staff!

Report a concern   April 12, 2020 — Rated 10 out of 10 by R.N. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

1. knowledgeable
2. nice people
3. wish you guys were still in the Los Altos location where I bought my Domane

Report a concern   April 11, 2020 — Rated 10 out of 10 by Doug Pica Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Great, great, great service.

Report a concern   April 11, 2020 — Rated 10 out of 10 by S.L. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Good selection. Knowledgeable staff. Local business

Report a concern   April 11, 2020 — Rated 10 out of 10 by K.Y. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Chain Reaction ... fabulous people and products.


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