based on 2809 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The Staff are nice there..
Thank you for the excellent help even in such a small thing as a back light for my bike!
I love this bike shop. The staff is friendly, helpful and very knowledgeable. It’s family operated and they always seem to have whatever I am looking for.
👍
Very helpful with service and keeping me informed about status of my order. Great bike shop with super friendly people.
I very much appreciated being able to drop in and get a maintenance issue addressed on the spot!
All
Mike & Kevin went above and beyond in a weird situation and I came out of the problem ahead of when I went in.
Knowledgeable and highly professional technicians. Great in store merchandise. Awesome bike shop!
The best customer service. Thank you.
6 months ago I purchased a $6K eBike along with many accessories. Last week I visited the store and was treated anonymously, including product that I had ordered and was waiting for on a list. It’s like they were starting over with me.
Excellent service and work performed for the minor tuneup.
Nice bikes and nice people!
So convenient location they just moved to and Very friendly service
What a wonderful experience! We lucked into two bikes and the woman who helped me on the phone was kind and informative.
Prompt, professional, pleasant, primo!
I can’t recommend Chain Reaction more, they are knowledgeable, friendly, the staff are welcoming and the other carry bicycles for all levels WNC ages. I’ve been shopping there for over 20 years. I wouldn’t go anywhere else.
Super friendly and willing to help. Brought in my eBike that was surging and you went out of your way to order the equipment to troubleshoot the problem and then got it replaced under warranty. Thanks!
Helpful and friendly customer service.
Friendly and knowledgeable.
Friendly, knowledgeable bike enthusiast owners.
Friendly and knowledgeable
Friendly knowledgeable staff, good selection.
I found what I needed and I was served with a smile
Always the most helpful and quality products!
Try um!!!
Great service, friendly and knowledgeable staff, feel very confident in their skills and have never been disappointed.
We love the team at Chain Reaction. Even though I was in and out quickly (due to COVID) I was able to talk to everyone from sales to service to management. Great team, very glad to support a local business in my home town.
The People, Always helpful and answering questions to help customers. A Wide selection of
Bikes to choose from and Personal service (measuring the legs for a proper fit).
Service was absolutely excellent. Went above and beyond to help us.
Excellent service I feel like a 10 stars it’s not enough to say thank you people there that’s very kind and professional I will see you soon thanks a lot