Chain Reaction Bicycles - CA
Chain Reaction Bicycles 1451 El Camino Real
Redwood City
CA 94063
United States

Average rating: 9.8 out of 10 based on 2556 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   August 7, 2020 — Rated 10 out of 10 by Terry Langeman Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Great service. Thanks

Report a concern   August 7, 2020 — Rated 10 out of 10 by H.K. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Excellent customer service.

Report a concern   August 7, 2020 — Rated 10 out of 10 by Evan Rebesque Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Incredibly quick and patient service! I regularly received email updates as I was waiting for a replacement bike light, and the staff promptly informed me of product availability and shipping progress!

Report a concern   August 7, 2020 — Rated 5 out of 10 by R.M. Chain Reaction Bicycles-Redwood City
How did we disappoint you and what can we do to make things right?

too long to wait for a bike. Summit had my bike in 1 week and built/tuned in four days.

Report a concern   August 7, 2020 — Rated 10 out of 10 by A.K. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Helpful friendly people.

Totally different than the other 3 stores I've been to where I've been talked down to, ignored, or they acted like I was wasting their time.

Report a concern   August 7, 2020 — Rated 10 out of 10 by Jeremy Isenberg Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Excellent service, knowledgeable people, friendly atmosphere, good gear

Report a concern   August 7, 2020 — Rated 10 out of 10 by J.C. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Always quick and thorough,

Report a concern   August 7, 2020 — Rated 10 out of 10 by Larry Hamel Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Friendly people, attentive and quality work

Report a concern   August 5, 2020 — Rated 10 out of 10 by P.S.R. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Great communication and service from Becky. Thank you!!

Report a concern   August 5, 2020 — Rated 10 out of 10 by S.M. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Excellent staff! Mike was friendly and genuinely wanted to help with my bike issue!

Report a concern   August 4, 2020 — Rated 10 out of 10 by M.P. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Excellent Service and Friendly People, I got an Explanation for everything that was done.

Report a concern   August 3, 2020 — Rated 10 out of 10 by Stephen Branz Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

We have bought 6 bikes from Chain Reaction over many years and have been very pleased with the knowledge and helpfulness of everyone we have dealt with in sales, maintenance, and repair. We have recommended CR to many friends who have also bought bikes from CR. (NOTE: We love the FREE routine adjustments to brakes, shifting, and wheels (truing) for the original owners of a CR purchased bike!!)

Report a concern   August 3, 2020 — Rated 10 out of 10 by T.G. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Customer service and product selection was excellent

Report a concern   August 1, 2020 — Rated 10 out of 10 by Ben Richard Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

You have an extremely knowledgeable staff and great products. I’ve already recommended The Chain Reaction to several of my friends. What’s not to love?

Report a concern   August 1, 2020 — Rated 10 out of 10 by Greg Pedro Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Very helpful, straight forward, and quick moving staff kept things simple, fast, and well managed.

Report a concern   August 1, 2020 — Rated 10 out of 10 by J.H. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Always excellent service

Report a concern   July 31, 2020 — Rated 7 out of 10 by P.A. Chain Reaction Bicycles-Redwood City
What could we do to improve?

Not much with this pandemic going on

Report a concern   July 31, 2020 — Rated 10 out of 10 by Keith Reyen Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

The staff is always very friendly and helpful. I have always been able to find anything I needed or wanted. The Covid precautions are the best of any business I have seen.

Report a concern   July 31, 2020 — Rated 10 out of 10 by R.M. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Caring, prompt , efficient, cordial

Report a concern   July 31, 2020 — Rated 10 out of 10 by Paul Schoenstein Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Always friendly and personal service.

Report a concern   July 30, 2020 — Rated 10 out of 10 by Ted K Raab Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Everyone listens, everyone is friendly.

Report a concern   July 30, 2020 — Rated 10 out of 10 by Michael Chien Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Everything a local bike shop should be:
-Good products with knowledgable staff
-Stellar service, communication, friendliness (via website, email and in-person)
-Seriousness about cleanliness / sanitation / masks during pandemic times

Report a concern   July 30, 2020 — Rated 0 out of 10 by L.F. Chain Reaction Bicycles-Redwood City
How did we disappoint you and what can we do to make things right?

They sold us a kids bike over phone that was not available so our daughter was very disappointed about the color not being available anymore. Then they sell us to more bikes that are supposed to be available in 3 weeks says in our receipt and the store employee told us that and we just got an email that says one will not be here for another 2 months. We haven't told our other daughter yet. This isnt okay. We put down deposits and then get excited and then we are just lied to. Calling store when they open this morning.

Report a concern   July 28, 2020 — Rated 9 out of 10 by C.W.C. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Folks like Mike are knowledeable and helpoful.

Report a concern   July 27, 2020 — Rated 10 out of 10 by Dan Delzompo Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Service great didn’t brows

Report a concern   July 27, 2020 — Rated 10 out of 10 by Adi Blech Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Courteous, fast and professional service. Came in for a quick adjustment of the shifters and was in and out within a few minutes. Took the bike for a ride today and it shifted smoothly and nicely, as expected.

Report a concern   July 27, 2020 — Rated 10 out of 10 by Michael Howes Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Very helpful, patient, and knowledgeable

Report a concern   July 27, 2020 — Rated 10 out of 10 by Lee Price Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Thanks for finding, getting and assembling a trek verve +3 within a week and staying open a bit beyond normal closing so I could pick it up. Did first ride today and love the bike

Report a concern   July 27, 2020 — Rated 9 out of 10 by A.S. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Great personal attention. Good protocol. Just location is uninviting. Hope you can move soon!

Report a concern   July 26, 2020 — Rated 10 out of 10 by G.W. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

They were great it was Ready when they said it would be


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