based on 2555 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Friendly, fast, affordable, and excellent service! Mike fixed a problem that a high-end shop's mechanic mis-diagnosed.
Excellent customer service
Full transparency from the owner
Excellent greeting and welcome by the young man!
Good diagnosis of the problems and rapid repair and turnaround.
Convenient parking lot.
The family who runs this shop is knowledgeable, kind, very helpful, and trustworthy. Gear is high-quality and much more reasonably priced than boutique shops in elsewhere in the area!
Great service. Great people.
Chain reaction is my absolute go to bicycle store. Their service is superb. They are friendly and everyone of the bicycle staff is an expert. I recommend the store without reservation. I’ve been doing business with them since 2010.
Good repair service. They know what they’re doing they diagnosed it. They fix it for a fair price.
Personalised service, friendly staff and good stock.
Good staff, competent and friendly
Courteous, efficient, and well explained. Family business is a plus!
You had the perfect bike for me
The team at Chain Reaction are all freindly to work with and eager to please. I always feel that they have my best interest at heart. I trust their work and the products that they sell.
The staff at Chain Reaction are great and always incredibly helpful.
Friendly and competent. Service on time. Will answer any questions and give recommendations as needed. I trust them 100%
Just good people and great service,
Thank you!
Steve is always very helpful, informative, and friendly. The service is prompt, and done well. I plan to buy my next bike here. I highly recommend.
I love everything about this store!!! Incredible service by the family that owns the store for over 40 years. They totally know their stuff and provide all the information, guidance, products and services you need to have fun on a bike! I have been a happy customer for over 20 years. Trust me, others can be good but nobody else is as great as these guys!
I brought my bike in right when they opened with a rear flat tire - possibly needing a whole new tire. Mike helped replace the rear tire as well as diagnosing a shifting issue & inspected the front tire and shifters. I was home in 45 minutes!!! This isn’t the first time they have exceeded my expectations. I’m grateful to have my bike back so quickly as I try to ride it daily.
Thank you Chain Reaction for your exemplary service!
Your mechanics are knowledgeable, open minded, proficient, competent, and proactive. When your team sees an opportunity to help, even if it provides much more value to the customer than the business, they do, which when paired with the first comment is why I bring my business here first.
Becky knows best!
Personal and knowledgeable.
Very friendly and diligent team! We recently ordered a Trek bike that was shipped and assembled at the store - and the team discovered minor cosmetic defects. The Team went ahead and contacted the manufacturer directly to troubleshoot the issue and seek a remedy. They also registered our bike directly with the manufacturer!
Staff is great! They know their $#|^!
Trust them to care for my bike!
I have been a customer of Chain Reaction for 40 years and have purchased many bikes from this company. Also, when needed always had my bike serviced there as well. What I like about the team is that everyone is knowledgeable and willing to help answer all your questions and concerns regarding your bike (s). Whether it's a new bike of a newly serviced one they take the time to make sure you are thoroughly happy with the purchase. Chain Reaction ROCKS!
Excellent service! Work completed within several minutes. Wonderful!
knowledgable staff, able to demo equipment
Attention to detail, good bikes and good service.
Friendly, efficient service, enjoyed our visit.
I always get great service at Chain Reaction and they stock pretty much everything I need. (I only wish their Los Altos branch was still open, since it's much closer to me.)