based on 2347 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great people, knowledge and service.
I like that you get to know your customers and that when it is possible you help them out with smaller maintenance issues the same day.
Great and reliable service. Good to have a bike shop you can trust
JT
Knowledgeable staff
My handlebar tape had small rips (paid for tape + servicing).
I brought in my bike for lots of deferred maintenance and I loved that the team assessed it immediately and gave me an accurate estimate of cost. The bike was fixed right on schedule and at a fair and easily understandable price. I have already recommended Chain Reaction to a friend!
The team at Chain Reaction was incredibly helpful with follow up service on a bike we purchased from them. The was an odd issue with the brakes on the bike and the replaced them with an upgrade and discounted both parts and labor for the repair. Communication on follow up was also outstanding.
Friendly service and good prices.
Helpful and knowledge staff, while being kind and flexible. Detailed email of the issue. A total pleasure.
Chain Reaction Bikes is a family owned and run local bike shop, thats been around for decades. The staff there are long-time employees who are experienced bike-riders and know bikes, components, parts and accessories. I have purchased Trek bikes and bike stuff at Chain Reaction, and used their maintenance shop since the 1980’s. They’ve withstood the test of time and remain my go to shop.
You guys rock!
It was convenient from a location standpoint and quick. Very good group of individuals to work with.
My first time in since you moved across the street - great store - very spacious - lots to choose from!
Staff, product. Great help and information
you guys were great! Everyone was very knowledgeable and helpful. Had my 17 year old bike serviced and all is good! Thank you!
friendly, gave good tips on servicing my bike. Did not try to upsell.
Mike and Steve and their families are expert and professional about all thinks cycling.
Great service and expertise and they have great bikes there!
Very friendly and informative staff. And I appreciated their inventory system. The part I wanted was somewhat unusual so I doubted it was actually in stock - but it was! Thanks so much.
The Same Excellent Service for the last 20+ Years.
Friendly staff and knowledgeable. You’all have the necessary items on hand …
Staff is very friendly, knowledgeable, and helpful.
I had a terrible experience shopping for a bike at this location.
Really great friendly service!
Real-time personalized services.
Very pleasant and fast service. When I brought my bike in, I was immediately told what would probably need to be replaced/repaired. So no surprises when the final cost was tallied..
Very friendly and great service. Steve even took the time to explain what he was doing as he was doing it.
Once again, great service, really going above and beyond to help put me back on the road.
Everybody at this store is so nice and they have really good inventory!
The service was excellent! I can't remember your female employee's name, but she was extremely patient and detailed in teaching me how to use the electric components on my new bike. She was fantastic! We read the manual and practiced until I understood how everything worked, including how to remove the wheels in case of a flat. My bike carrier was studied and adjusted until I felt comfortable carrying my bike on the rack.
Everyone I dealt with was extremely knowledgeable and helpful. Excellent service. Thanks you!
Gray service, as always!!!
Mike is always a pleasure to deal with. I walked in and he dropped everything to help me with my bike noise. He worked through it in a logical manner and had me out the door in less than an hour. As always exemplary service with reasonable prices from Mike