Chain Reaction Bicycles - CA
Chain Reaction Bicycles 1451 El Camino Real
Redwood City
CA 94063
United States

Average rating: 9.8 out of 10 based on 2556 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 25, 2020 — Rated 10 out of 10 by G.B. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Patient, knowledgeable, and thorough staff. Excellent explanations of bicycle workings and recommendations.

Report a concern   June 25, 2020 — Rated 10 out of 10 by Bira Feldman Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

You guys are always so knowledgeable and helpful.

Report a concern   June 24, 2020 — Rated 10 out of 10 by R.R. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

You are always knowledgable and personable and make shopping a pleasure. Thank you.

Report a concern   June 24, 2020 — Rated 10 out of 10 by P.T. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Professional and great service

Report a concern   June 23, 2020 — Rated 10 out of 10 by K.M. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Super helpful staff with excellent follow up.

Report a concern   June 23, 2020 — Rated 10 out of 10 by D.E. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

people are super friendly. Also, very fast to get in and out with what I need.

Report a concern   June 23, 2020 — Rated 10 out of 10 by Todd Cirata Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

They have friendly staff and are very knowledge about everything bike!

Report a concern   June 22, 2020 — Rated 10 out of 10 by M.A. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Honest people and provider of Awesome service

Report a concern   June 22, 2020 — Rated 10 out of 10 by Steve Nash Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Great service, very personable.

Report a concern   June 22, 2020 — Rated 10 out of 10 by Jordan Redner Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

I love this bike shop. The staff if friendly, knowledgeable and the business is local. I’ve been going to this shop for all my bike needs since I moved to the area almost 20 years ago. It’s family operated. I honestly can’t think of anything I would change. When I ask questions I always feel a genuine willingness to help. I’m an avid biker and I would recommend this shop for both new bicycles and keeping your old ones on the road for many years!

Report a concern   June 22, 2020 — Rated 10 out of 10 by L.B. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Friendliness, helpfulness and knowledge are all top notch

Report a concern   June 21, 2020 — Rated 10 out of 10 by J.D. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Knowledge, workmanship, and customer service. Mike did an excellent job of explaining things and reviewing options. Even though they were quite busy he did not rush the discussion.

Report a concern   June 20, 2020 — Rated 10 out of 10 by A.O. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

I loved how helpful everyone I talked to was. I also love that you are taking precautions to keep your customers safe and that you are sanitizing the card reader between transactions. My only recommendation would be to limit customers in the store to two or three at most because some customers are not very mindful of the 6 ft distance rule. Thank you for all your hard work!

Report a concern   June 20, 2020 — Rated 10 out of 10 by Dina Artzt Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Great service and people. Highly recommend,

Report a concern   June 20, 2020 — Rated 10 out of 10 by Amaryllis Alvarez Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

I’ve had a Trek bike before. They are practical and strong.
The service at Chain reaction is extraordinary. Very patient and willing to go the extra mile to make sure your bike is the right one for you.

Report a concern   June 20, 2020 — Rated 10 out of 10 by Rob Theis Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Owner is a terrific guy and provides great service to his customers.

Report a concern   June 19, 2020 — Rated 10 out of 10 by Sankar Bose Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

The best family run local bike shop in the Bay Area with excellent customer service and support personnel.

Report a concern   June 18, 2020 — Rated 10 out of 10 by B.S. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Staff is both friendly and knowledgeable

Report a concern   June 18, 2020 — Rated 10 out of 10 by R.J. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

The staff was very helpful even though they were busy.

Report a concern   June 18, 2020 — Rated 10 out of 10 by Jose Martinez Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Very polite and knowledgeable

Report a concern   June 17, 2020 — Rated 10 out of 10 by C.A. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

He took care of me right when I got there. I had an unusual request and they took care of it. Not like the crummy bike store a mile down El Camino. I stood there for 10 minutes before someone even acknowledged my existence. Thanks again

Report a concern   June 17, 2020 — Rated 10 out of 10 by A.I. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Very friendly staff!!

Report a concern   June 17, 2020 — Rated 10 out of 10 by Robert N Truel Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Chain Reaction always goes above and beyond in making sure that it's customers have what they need to ride safely and often. I can't tell you how many times I've ridden in without an appointment and they were able to fix the problem enough that I could still ride until one was available.

Report a concern   June 17, 2020 — Rated 10 out of 10 by Miesje Aldrich Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

The staff is knowledgable, helpful, and fun to work with. They listen carefully and make excellent suggestions of what you may need.

Report a concern   June 15, 2020 — Rated 10 out of 10 by Mj Myatt Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

My whole experience with Chain Reaction was top notch from shopping for the bike to picking it up and having it outfitted. I felt like i was having a real biking culture experience. Thanks so much!!

Report a concern   June 15, 2020 — Rated 10 out of 10 by Corissa Robey Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

I just rode my new bike yesterday and I love it. The customer service was great too

Report a concern   June 13, 2020 — Rated 10 out of 10 by Mike Alba Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Great shop, helpful staff, well stocked.

Report a concern   June 12, 2020 — Rated 10 out of 10 by C.L. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

All the employees are so friendly and patient!

Report a concern   June 11, 2020 — Rated 10 out of 10 by L.L. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Service and help were great. Great adherence to Ovid precautions

Report a concern   June 11, 2020 — Rated 10 out of 10 by C.B. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Always helpful and knowledgeable!


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