based on 2833 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very friendly helpful staff.
Expert service and everything any rider would want.
Very friendly and knowledgeable staff.
The service was fast ,and was two days ahead of schedule.
Friendly, knowledgable, fast
The staff is knowledgeable, friendly and doesn’t rush you to make up your mind on purchases.
excellent customer service on phone and in the store
fast TAT for tune up
The customer service from Steve and everyone there was phenomenal from start to finish. We picked up my daughters bike for Xmas as ordered and there was even a red bow on it. Would highly recommend again!
high quality products and service/help.
kind.
nice.
thoughtful.
COVID safe shopping experience, knowledgeable staff, who was also charming and kind
I needed my rear brake bled and the shop I purchased the brakes at last year had gone out of business. The tech at Chain Reaction was happy to preform the work and let me know that he would do whatever he could to warranty the brakes, if bleeding did not work. I was relieved to have the support!
Service is great!
Best bike shop in the county!
Very friendly!
Family owned with great service.
Great service.
Thanks
Great service! Very friendly, did a great job of outfitting my new Trek. Becky is just darling. :-)
Friendly helpful and informative staff.
Nice inventory of products
The responsive staff.
Knowledgeable staff. Good service.
Great experience. Thank you for being responsive and helping me select a bike!
I appreciate having (Mike I think), take care of me - very personalized service getting my Wahoo setup and connected to my bike on 21/1/20.
You are so darned helpful. And honest.
I've been riding for decades, but don't look it. You treat me with equal respect to a road racer. No bike snobbery, thanks for that.
Great service!
Good experience overall. Definitely got a "you don't know enough about bikes" vibe from my time in the shop which probably made me decide to not make it my local shop as someone new to the area.
services and price, and peope working there
Great service , always helpful & knowledgeable...
Great people with great knowledge.
I always feel like I am given superior assistance from the staff.
Chain Reaction offers thorough and knowledgeable service with a personal touch.
They always go out of their way to solve issues with your bicycle.
They enjoy what they do and it shows. I highly recommend them.