based on 2833 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Everyone was extremely helpful and it was a fun atmosphere.
Efficient and everyone was knowledgeable I loved the customer service all around.
I gave you guys a 10 but the email is not working, it is showing an 8. The bike purchase, the service, etc. was the best, cannot improve, just keep it up.
Really like the personal touch and staff remembering me and my bikes. This is what separates CR from all other shops. They provide excellent sales support on new bikes and ongoing service after purchase. It is my favorite bike shop.
They are very much helpful customer service.
Great service, very knowledgeable.
nice service.
The bikes and the knowledge are top notch. They are ready to help you get the bike you’ll love. I keep coming back to RWC or Los Altos as both locations exude this knowledge and friendliness that is wonderful when shopping for a bike (without a geek’s knowledge of the landscape).
You really know your products and provide great service.
Chai Reaction has great products, knowledgeable and friendly staff, and an excellent service and repair department. That is why I am still a loyal customer after 30 years.
I love that this is a family owned business. They have provided great service, always friendly, knowledgeable, and have great products. Love the custom geared bicycle that I purchased there about 3 years ago.
I had a great experience purchasing a new bike at Chain Reaction Bicycles. Steve not only helped pin down the correct bike for me, he also spent a considerable amount of time making fine adjustments to the seat to make sure it was a perfect fit. I also appreciated that Steve showed me other products in the store to make sure I knew what options I could have with my bike without pushing me to buy anything additional — very knowledgeable!
I highly recommend this store if you’re looking for personal attention and help when purchasing a bike.
Becky and Mike were very nice and polite all the time since I reached out for advice.
The process to buy a bike through them was really pleasant and smooth.
Thank you for your service.
If I purchase another bike, it would be through them.
Very helpful and knowledgeable.
Chain Reaction is THE standard for excellence among bicycle shops. Staff is knowledgeable, skilled, responsive, and friendly. Interacting with the owner, Mike J., adds an extra dose of credibility to the shop's reputation. I've bought three bikes from them and will keep going back.
Marlene V., San Bruno
great products and knowledgeable staff.
Helpful, knowledgeable
Great product great service
Great service with a friendly staff.
Great bikes and nice knowledgeable people!
Friendly and helpful clerks who treat customer with respect!
A job well done.
Great customer service. Kevin was very patient and helpful. Much appreciate.
Very helpful.
Knowledgeable, friendly, go out of the way to help and to promote healthy and safe cycling for all
Quick personal attention
Friendly and informed owners helped me with my purchases and they were wonderful
Great service, best product, and knowledgeable friendly employees.
Becky is awesome, thank you for all your help!
Everyone is so knowledgeable and friendly! We bought bikes earlier this year and have had the pleasure of visiting the store any time we need assistance or have questions. They got our perfect bikes so quickly for us and we’ve spent many days riding. Thank you to everyone there...
Great selection, knowledgeable staff, good prices.