Chain Reaction Bicycles - CA
Chain Reaction Bicycles 1451 El Camino Real
Redwood City
CA 94063
United States

Average rating: 9.8 out of 10 based on 2556 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   August 26, 2020 — Rated 10 out of 10 by S.H. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Friendly and helpful staff

Report a concern   August 26, 2020 — Rated 10 out of 10 by D.A. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Make was great very helpful 👌.

Report a concern   August 25, 2020 — Rated 10 out of 10 by R.L. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Purchased a Trek Fx2 Disc & arrived at their Estimated time frame! Excellent bike! Loved it! Great service!

Report a concern   August 25, 2020 — Rated 10 out of 10 by D.D.N. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

We really enjoyed our shopping experience with Becky. She was fully attentive, answered all questions and did not impose any sales pressure. We are grateful we discovered your shop and its family orientation and culture. Thanks and see you soon as we accessorize and consider future bike purchases.

Report a concern   August 23, 2020 — Rated 10 out of 10 by James Schroder Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

High level of knowledge and quality advice of staff.

Report a concern   August 23, 2020 — Rated 10 out of 10 by Spencer Leslie Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Appreciated the knowledge/advice/service provided...Going forward, my go to bike shop!

Report a concern   August 22, 2020 — Rated 10 out of 10 by C.H. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Super friendly and knowledgeable. Attentive. High safety procedures for C19.

Report a concern   August 22, 2020 — Rated 10 out of 10 by S.L. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Knowledgeable friendly staff

Report a concern   August 21, 2020 — Rated 10 out of 10 by Bob Talbott Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

I bought my first of several bikes at Chain Reaction in 1997 and I've always found the service to be outstanding. Mike and is team are the best!

Report a concern   August 20, 2020 — Rated 9 out of 10 by Jim Ilnicki Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Friendly and professional

Report a concern   August 20, 2020 — Rated 10 out of 10 by Grant Travis Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

East to find the product I needed. Easy to place the order. Very friendly and helpful staff and they're very close to where I live!

Report a concern   August 19, 2020 — Rated 10 out of 10 by S.L. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

The loving blend of sarcasm and personal attention.

Report a concern   August 19, 2020 — Rated 10 out of 10 by L.H. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Always get great service here! No pressure sales — just good advice.

Report a concern   August 17, 2020 — Rated 10 out of 10 by J.H. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

They are always there to help and answer questions no matter how busy they are

Report a concern   August 17, 2020 — Rated 10 out of 10 by M.M.W. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Kevin is very knowledgeable and instills trust. Plus, he is very positive, which is a big plus compared to the other bike place we visited. Your store's prices also seem fair.

Report a concern   August 16, 2020 — Rated 10 out of 10 by Laura and Dean Fjelstul Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Love you guys!

Report a concern   August 16, 2020 — Rated 10 out of 10 by Art Fuenzalida Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Outstanding service! The most wholesome and well-rounded experience.

Report a concern   August 16, 2020 — Rated 10 out of 10 by Russ Altman Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Great staff knowledgeable and helpful. I have purchased several bikes for self and family for years—only good experiences. Service also top notch.

Report a concern   August 16, 2020 — Rated 10 out of 10 by C.E. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Friendly and helpful staff. Knowledgeable about the products and services they provide. Provides prompt notifications to customers when product is available if out of stock, thanks very much for help with my purchase of my new bike!

Report a concern   August 16, 2020 — Rated 10 out of 10 by P.W. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Very fast, friendly and professional

Report a concern   August 15, 2020 — Rated 10 out of 10 by B.C. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Safety-first service in the midst of the pandemic. A family-run business that has been reliably excellent for decades.

Report a concern   August 14, 2020 — Rated 10 out of 10 by Octavia Huynh Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Thank you for your patient and knowledgeable assistance in choosing my first e-bike and accompanying gear. Looking forward to enjoying my new bike when it comes.

Report a concern   August 14, 2020 — Rated 10 out of 10 by D.D. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Lots of attention to my questions and never feel rushed. Knowledgeable staff that jumps right in to help. Trek stands behind their great product, so a winning combination.

Report a concern   August 13, 2020 — Rated 10 out of 10 by Charles W Hess Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Great Trek Dealer, with knowledgeable staff to help and make recommendations.

Report a concern   August 13, 2020 — Rated 10 out of 10 by P.L. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Great customer service, and doing the best they can to get bikes for their customers (despite bike shortages everywhere due to the pandemic) . Weekly email communication updating the arrival dates for new bikes is helpful. The shop feels very clean, and safety protocols are clearly in place to keep customers and staff safe during the pandemic.

Report a concern   August 13, 2020 — Rated 10 out of 10 by A.B. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Fast and friendly service! And also mindful of the health and safety of all.

Report a concern   August 10, 2020 — Rated 10 out of 10 by Ithamar Solis Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Quick and friendly service. Even during COVID-19, the help was amazing. Will definitely be coming back.

Report a concern   August 9, 2020 — Rated 10 out of 10 by K.P. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Outstanding customer service

Report a concern   August 9, 2020 — Rated 10 out of 10 by A.G. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Fantastic customer service. Friendly, patient and very welcoming to someone new to the works of cycling.

Report a concern   August 7, 2020 — Rated 10 out of 10 by S.H. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

This family owns bike shop makes people feel like family. A great bike shopping experience!


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