based on 2556 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Make was great very helpful 👌.
Purchased a Trek Fx2 Disc & arrived at their Estimated time frame! Excellent bike! Loved it! Great service!
We really enjoyed our shopping experience with Becky. She was fully attentive, answered all questions and did not impose any sales pressure. We are grateful we discovered your shop and its family orientation and culture. Thanks and see you soon as we accessorize and consider future bike purchases.
High level of knowledge and quality advice of staff.
Appreciated the knowledge/advice/service provided...Going forward, my go to bike shop!
Super friendly and knowledgeable. Attentive. High safety procedures for C19.
Knowledgeable friendly staff
I bought my first of several bikes at Chain Reaction in 1997 and I've always found the service to be outstanding. Mike and is team are the best!
Friendly and professional
East to find the product I needed. Easy to place the order. Very friendly and helpful staff and they're very close to where I live!
The loving blend of sarcasm and personal attention.
Always get great service here! No pressure sales — just good advice.
They are always there to help and answer questions no matter how busy they are
Kevin is very knowledgeable and instills trust. Plus, he is very positive, which is a big plus compared to the other bike place we visited. Your store's prices also seem fair.
Love you guys!
Outstanding service! The most wholesome and well-rounded experience.
Great staff knowledgeable and helpful. I have purchased several bikes for self and family for years—only good experiences. Service also top notch.
Friendly and helpful staff. Knowledgeable about the products and services they provide. Provides prompt notifications to customers when product is available if out of stock, thanks very much for help with my purchase of my new bike!
Very fast, friendly and professional
Safety-first service in the midst of the pandemic. A family-run business that has been reliably excellent for decades.
Thank you for your patient and knowledgeable assistance in choosing my first e-bike and accompanying gear. Looking forward to enjoying my new bike when it comes.
Lots of attention to my questions and never feel rushed. Knowledgeable staff that jumps right in to help. Trek stands behind their great product, so a winning combination.
Great Trek Dealer, with knowledgeable staff to help and make recommendations.
Great customer service, and doing the best they can to get bikes for their customers (despite bike shortages everywhere due to the pandemic) . Weekly email communication updating the arrival dates for new bikes is helpful. The shop feels very clean, and safety protocols are clearly in place to keep customers and staff safe during the pandemic.
Fast and friendly service! And also mindful of the health and safety of all.
Quick and friendly service. Even during COVID-19, the help was amazing. Will definitely be coming back.
Outstanding customer service
Fantastic customer service. Friendly, patient and very welcoming to someone new to the works of cycling.
This family owns bike shop makes people feel like family. A great bike shopping experience!
Friendly and helpful staff