based on 2556 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The bikes and the knowledge are top notch. They are ready to help you get the bike you’ll love. I keep coming back to RWC or Los Altos as both locations exude this knowledge and friendliness that is wonderful when shopping for a bike (without a geek’s knowledge of the landscape).
You really know your products and provide great service.
Chai Reaction has great products, knowledgeable and friendly staff, and an excellent service and repair department. That is why I am still a loyal customer after 30 years.
I love that this is a family owned business. They have provided great service, always friendly, knowledgeable, and have great products. Love the custom geared bicycle that I purchased there about 3 years ago.
I had a great experience purchasing a new bike at Chain Reaction Bicycles. Steve not only helped pin down the correct bike for me, he also spent a considerable amount of time making fine adjustments to the seat to make sure it was a perfect fit. I also appreciated that Steve showed me other products in the store to make sure I knew what options I could have with my bike without pushing me to buy anything additional — very knowledgeable!
I highly recommend this store if you’re looking for personal attention and help when purchasing a bike.
Becky and Mike were very nice and polite all the time since I reached out for advice.
The process to buy a bike through them was really pleasant and smooth.
Thank you for your service.
If I purchase another bike, it would be through them.
Very helpful and knowledgeable.
Chain Reaction is THE standard for excellence among bicycle shops. Staff is knowledgeable, skilled, responsive, and friendly. Interacting with the owner, Mike J., adds an extra dose of credibility to the shop's reputation. I've bought three bikes from them and will keep going back.
Marlene V., San Bruno
great products and knowledgeable staff.
Helpful, knowledgeable
Great product great service
Great service with a friendly staff.
Great bikes and nice knowledgeable people!
Friendly and helpful clerks who treat customer with respect!
A job well done.
Great customer service. Kevin was very patient and helpful. Much appreciate.
Very helpful.
Knowledgeable, friendly, go out of the way to help and to promote healthy and safe cycling for all
Quick personal attention
Friendly and informed owners helped me with my purchases and they were wonderful
Great service, best product, and knowledgeable friendly employees.
Becky is awesome, thank you for all your help!
Everyone is so knowledgeable and friendly! We bought bikes earlier this year and have had the pleasure of visiting the store any time we need assistance or have questions. They got our perfect bikes so quickly for us and we’ve spent many days riding. Thank you to everyone there...
Just a great experience. Everyone in the store was super nice. Mike knew exactly what I needed to get my bike back on the road and he had the parts in stock which is very rare during these COVID-19 times. Very pleased with Chain Reaction Bikes. Thank you.
Always trying the best to accommodate my needs. Excellent advice and suggestions. Wide range of excellent bikes.
Everyone working at Chain Reaction is always friendly, courteous, and very helpful. The front-of-the-house and bike repair services are always excellent; work is done properly, it's timely, and fairly priced The family owners clearly want to make you happy with your experience at Chain Reaction.
Everything good family service
Thanks for the great service in challenging times
Thank you Chain Reaction for getting my husband and I on some awesome gravel bikes. This only place we could find with a selection of Trek bikes in various sizes, even the Trek store was out of stock. We worked with Steve to help us get the right size and make some small adjustments to get the bikes fitting well before heading out the door. He provide great service, knowledge and good reccomendations. We are very happy with our experience there and would definetly reccommened Steve and Chain Reaction to anyone looking for a bike or new gear!
You have the best customer service of any bicycle shop in the Bay Area !
If a customer has a problem, you have a solution.
I have bought 5 bicycles from chain reaction bicycles.
nice service.