Chain Reaction Bicycles - CA
Chain Reaction Bicycles 1451 El Camino Real
Redwood City
CA 94063
United States

Average rating: 9.8 out of 10 based on 2556 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 13, 2020 — Rated 9 out of 10 by P.D. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

nice service.

Report a concern   September 13, 2020 — Rated 10 out of 10 by A.S. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

The bikes and the knowledge are top notch. They are ready to help you get the bike you’ll love. I keep coming back to RWC or Los Altos as both locations exude this knowledge and friendliness that is wonderful when shopping for a bike (without a geek’s knowledge of the landscape).

Report a concern   September 11, 2020 — Rated 10 out of 10 by Martin Hellman Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

You really know your products and provide great service.

Report a concern   September 11, 2020 — Rated 10 out of 10 by David Kasle Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Chai Reaction has great products, knowledgeable and friendly staff, and an excellent service and repair department. That is why I am still a loyal customer after 30 years.

Report a concern   September 9, 2020 — Rated 10 out of 10 by Wendy Shray Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

I love that this is a family owned business. They have provided great service, always friendly, knowledgeable, and have great products. Love the custom geared bicycle that I purchased there about 3 years ago.

Report a concern   September 8, 2020 — Rated 10 out of 10 by Justin Carunchia Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

I had a great experience purchasing a new bike at Chain Reaction Bicycles. Steve not only helped pin down the correct bike for me, he also spent a considerable amount of time making fine adjustments to the seat to make sure it was a perfect fit. I also appreciated that Steve showed me other products in the store to make sure I knew what options I could have with my bike without pushing me to buy anything additional — very knowledgeable!

I highly recommend this store if you’re looking for personal attention and help when purchasing a bike.

Report a concern   September 7, 2020 — Rated 10 out of 10 by C.C. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Becky and Mike were very nice and polite all the time since I reached out for advice.

The process to buy a bike through them was really pleasant and smooth.
Thank you for your service.
If I purchase another bike, it would be through them.

Report a concern   September 7, 2020 — Rated 10 out of 10 by J.W. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Very helpful and knowledgeable.

Report a concern   September 7, 2020 — Rated 10 out of 10 by Marlene Veach Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Chain Reaction is THE standard for excellence among bicycle shops. Staff is knowledgeable, skilled, responsive, and friendly. Interacting with the owner, Mike J., adds an extra dose of credibility to the shop's reputation. I've bought three bikes from them and will keep going back.
Marlene V., San Bruno

Report a concern   September 6, 2020 — Rated 10 out of 10 by L.B. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

great products and knowledgeable staff.

Report a concern   September 6, 2020 — Rated 10 out of 10 by B.S. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Helpful, knowledgeable

Report a concern   September 6, 2020 — Rated 10 out of 10 by R.Z. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Great product great service

Report a concern   September 5, 2020 — Rated 10 out of 10 by R.S. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Great service with a friendly staff.

Report a concern   September 4, 2020 — Rated 10 out of 10 by Charles Shenk Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Great bikes and nice knowledgeable people!

Report a concern   September 4, 2020 — Rated 10 out of 10 by Carol Park Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Friendly and helpful clerks who treat customer with respect!

A job well done.

Report a concern   September 4, 2020 — Rated 10 out of 10 by R.S. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Great customer service. Kevin was very patient and helpful. Much appreciate.

Report a concern   September 4, 2020 — Rated 10 out of 10 by J.K. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Very helpful.

Report a concern   September 4, 2020 — Rated 10 out of 10 by Rachael Hawtin Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Knowledgeable, friendly, go out of the way to help and to promote healthy and safe cycling for all

Report a concern   September 2, 2020 — Rated 10 out of 10 by K.W. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Quick personal attention

Report a concern   September 2, 2020 — Rated 10 out of 10 by L.H. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Friendly and informed owners helped me with my purchases and they were wonderful

Report a concern   September 2, 2020 — Rated 10 out of 10 by Gilbert Amoroso Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Great service, best product, and knowledgeable friendly employees.

Report a concern   September 2, 2020 — Rated 10 out of 10 by Brent Mary Winfield Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Becky is awesome, thank you for all your help!

Report a concern   September 2, 2020 — Rated 10 out of 10 by Jenny Amoroso Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Everyone is so knowledgeable and friendly! We bought bikes earlier this year and have had the pleasure of visiting the store any time we need assistance or have questions. They got our perfect bikes so quickly for us and we’ve spent many days riding. Thank you to everyone there...

Report a concern   September 1, 2020 — Rated 10 out of 10 by David Sheldon Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Just a great experience. Everyone in the store was super nice. Mike knew exactly what I needed to get my bike back on the road and he had the parts in stock which is very rare during these COVID-19 times. Very pleased with Chain Reaction Bikes. Thank you.

Report a concern   August 29, 2020 — Rated 10 out of 10 by Terry Owen Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Always trying the best to accommodate my needs. Excellent advice and suggestions. Wide range of excellent bikes.

Report a concern   August 27, 2020 — Rated 10 out of 10 by M.G. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Everyone working at Chain Reaction is always friendly, courteous, and very helpful. The front-of-the-house and bike repair services are always excellent; work is done properly, it's timely, and fairly priced The family owners clearly want to make you happy with your experience at Chain Reaction.

Report a concern   August 27, 2020 — Rated 10 out of 10 by A.B. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Everything good family service

Report a concern   August 27, 2020 — Rated 10 out of 10 by James Butler Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Thanks for the great service in challenging times

Report a concern   August 27, 2020 — Rated 10 out of 10 by Alexandria Rinella Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Thank you Chain Reaction for getting my husband and I on some awesome gravel bikes. This only place we could find with a selection of Trek bikes in various sizes, even the Trek store was out of stock. We worked with Steve to help us get the right size and make some small adjustments to get the bikes fitting well before heading out the door. He provide great service, knowledge and good reccomendations. We are very happy with our experience there and would definetly reccommened Steve and Chain Reaction to anyone looking for a bike or new gear!

Report a concern   August 27, 2020 — Rated 10 out of 10 by Paul Sieber Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

You have the best customer service of any bicycle shop in the Bay Area !
If a customer has a problem, you have a solution.
I have bought 5 bicycles from chain reaction bicycles.


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