based on 2347 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great know how and support.
They know so much about their bikes and equipment and are very helpful in making your bike and equipment work fantastic.
I overheard some employees say that they had been working through lunch breaks during the COVID bike craze. While it's great to be selling more bikes, the employees should not be missing their lunch breaks and, instead, should be rewarded with free lunches - provided by the owner for their extra hard work as well as bonuses in their paychecks. I hope the owner shares in the profit as it would not have been possible without the employees.
Friendly, vast expertise, attention to detail, timely
I am disappointed that my bike was not cleaned after a $160 tune up. The chain does not appear to have bene touched and still has visible grease all over. While the brakes and gears may have been checked, I expected more. Perhaps shame on me for not asking but disappointed for the price.
Very helpful and professional. Great experience
Mike and his staff are very friendly, knowledgeable and passionate about cycling. Whether it’s purchasing a new bike or having one repaired or maintained - I would highly recommend Chain Reaction!
Chain Reaction owners and employees were such supportive customers at my coffeehouse and cafe that we needed to do the same in return to all their years of caring.
Why would we go anywhere else. They are real people who love what they do and it shows in every way.
Good knowledgeable people and friendly.
Friendly knowledgable staff.
Really enjoyed the experience.
Nice experience with your shop. First name removed was great on the purchase and Brenda (?) was super helpful on pick-up. Daughter loves the bike. thx
Quick turnaround time for basic maintenance.
The employee greeted me at the door and took the time to walk me around the store and handle all my questions. Very professional service.
Great customer service!
Friendly and knowledgeable staff. Thank you!
They were very helpful and friendly.
By far the most reliable and trustworthy bike shop around. Very friendly service. My only suggestion is that you carry more than one line. Trek is a great U.S. brand but why not carry one reliable European line?
A range of top quality products, excellent service, reliable information, always friendly and helpful, a business with a real family face and character.
I have been visiting your store(s) for almost 20 years now. I have always been impressed with the friendly and highly knowledgeable staff. When I was involved in a crash several years ago, you guys set me up with new wheels, handlebars, etc.
Recently I needed new shoes and visited again. You have been very proactive about keeping your store safe during the pandemic, and I really appreciate that. I felt "safe" visiting and was treated like a valued customer. Went on my first ride today with the new shoes and they fit and feel great.
Fast service. Very friendly
You guys were okay.
Personal attention, knowledgeable and friendly
The best customer service
Excellent service and really doing their best to keep everyone safe. Thank you!
Extremely knowledgeable but more importantly treated like a VIP Customer by the owner of the store. Well staffed and could see all customers were being helped. Also, took covid seriously and instituted precautions to keep everyone safe.
I wish you were closer to me - thank you!
Always great to support my LBS!! You guys rock :)
The service was excellent! Lexi helped out by showing the bike and followed up with me up to the date of purchase the no pressure of hurrying.
great service!
All excellent
Always helpful and knowledgeable!