based on 2556 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great products! Love the variety and quality - Bontrager mostly and Trek.
You guys are awesome 😊
Friendly and knowledgeable staff, and highly professional. I brought in a wheel for a repair; I ended up not using Chain Reaction, not because I had any doubt that they would do high quality work, but merely because they are so busy (a mark of success) that another shop could get to my repair several days faster and I didn't want to lose the time. But I will definitely come back both to shop and for other maintenance, and came away very impressed with the overall operation.
I had the best experience here at your store. Everyone was so helpful and so happy to be of service. The store has everyone you would ever need with regard to bikes and they are all extremely knowledgable. Loved it !!!!
Always friendly and helpful employees.
Service by people really want to help you.
Good selection of bikes and great guidance in helping with picking the right one.
I had a important ride for Multiple sclerosis. MS . And had a flat 2 hours before the ride. So I called chain reaction . I had my flat fixed within the hour and was able to make a ride . Thanks so much .
Safe, kind polite and knowledgeable workers
great family owned LBS. good service.
Ability to address the problem on the spot and have a solution and follow through very quickly. Very professional. And helpful.
Knowledgable staff and great customer service!
Great people work there
Extremely knowledgeable and very attentive service...love this shop!
I have bought several bikes at Chain Reaction over the years and continue to go back there for their products and services. I like the fact that it is a family run business and has a strong focus on customer service. They are straight shooters and are very good at managing customer expectations by not over promising and underdelivering. I had options when I bought my last bike (Trek Ckeckpoint) and did not hesitate to go back to Chain Reaction. I have been riding considerably more miles this year due to COVID and they continue to keep my bike serviced and in top shape and I recommend them highly to my friends.
Calling to order during COVID was so simple. About 15 minutes on the phone with Becky and it was ordered (helmet, bike shorts, bike bag, jacket). Becky knows exactly what brand, style, color will work. She has excellent knowledge of product and vendors. Pick up was easy too. thank you Team Chain Reaction and Becky !!
Johanna
Everyone working here is both knowledgeable and helpful. It is a great place to buy a bike.
Lower prices
Good selection of bicycle repair accessories (eg, replacement tubes for tires), friendly and helpful staff, local and convenient to my neighborhood, quick response time to my requests for spare parts.
Very helpful and knowledgable staff. Thanks again
Customer service was excellent. The salesperson spent time with to help me determine the best helmet for my needs. Did not make me feel rushed. Really appreciated it.
I wish I knew the two guys name. They gave excellent customer service. They were awesome.
Thank you
Great selection, knowledgeable staff, good prices.
Everyone was extremely helpful and it was a fun atmosphere.
Efficient and everyone was knowledgeable I loved the customer service all around.
I gave you guys a 10 but the email is not working, it is showing an 8. The bike purchase, the service, etc. was the best, cannot improve, just keep it up.
Really like the personal touch and staff remembering me and my bikes. This is what separates CR from all other shops. They provide excellent sales support on new bikes and ongoing service after purchase. It is my favorite bike shop.
They are very much helpful customer service.
Great service, very knowledgeable.
Great service and knowledge.