Chain Reaction Bicycles - CA
Chain Reaction Bicycles 1451 El Camino Real
Redwood City
CA 94063
United States

Average rating: 9.8 out of 10 based on 2556 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 30, 2020 — Rated 10 out of 10 by E.F. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Great service and knowledge.

Report a concern   September 30, 2020 — Rated 10 out of 10 by Jim Bujtor Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Great products! Love the variety and quality - Bontrager mostly and Trek.

Report a concern   September 30, 2020 — Rated 10 out of 10 by Nelida Perez Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

You guys are awesome 😊

Report a concern   September 30, 2020 — Rated 10 out of 10 by K.C. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Friendly and knowledgeable staff, and highly professional. I brought in a wheel for a repair; I ended up not using Chain Reaction, not because I had any doubt that they would do high quality work, but merely because they are so busy (a mark of success) that another shop could get to my repair several days faster and I didn't want to lose the time. But I will definitely come back both to shop and for other maintenance, and came away very impressed with the overall operation.

Report a concern   September 30, 2020 — Rated 10 out of 10 by B.B. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

I had the best experience here at your store. Everyone was so helpful and so happy to be of service. The store has everyone you would ever need with regard to bikes and they are all extremely knowledgable. Loved it !!!!

Report a concern   September 30, 2020 — Rated 10 out of 10 by J.B. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Always friendly and helpful employees.

Report a concern   September 29, 2020 — Rated 10 out of 10 by Tim Obrien Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Service by people really want to help you.

Report a concern   September 28, 2020 — Rated 10 out of 10 by Sneha Jagtap Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Good selection of bikes and great guidance in helping with picking the right one.

Report a concern   September 27, 2020 — Rated 10 out of 10 by A.R. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

I had a important ride for Multiple sclerosis. MS . And had a flat 2 hours before the ride. So I called chain reaction . I had my flat fixed within the hour and was able to make a ride . Thanks so much .

Report a concern   September 27, 2020 — Rated 10 out of 10 by D.F. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Safe, kind polite and knowledgeable workers

Report a concern   September 27, 2020 — Rated 10 out of 10 by R.Y. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

great family owned LBS. good service.

Report a concern   September 27, 2020 — Rated 10 out of 10 by R.E. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Ability to address the problem on the spot and have a solution and follow through very quickly. Very professional. And helpful.

Report a concern   September 27, 2020 — Rated 10 out of 10 by T.M. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Knowledgable staff and great customer service!

Report a concern   September 27, 2020 — Rated 10 out of 10 by B.P. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Great people work there

Report a concern   September 27, 2020 — Rated 10 out of 10 by Steve Feldman Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Extremely knowledgeable and very attentive service...love this shop!

Report a concern   September 27, 2020 — Rated 10 out of 10 by Bob Marinaro Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

I have bought several bikes at Chain Reaction over the years and continue to go back there for their products and services. I like the fact that it is a family run business and has a strong focus on customer service. They are straight shooters and are very good at managing customer expectations by not over promising and underdelivering. I had options when I bought my last bike (Trek Ckeckpoint) and did not hesitate to go back to Chain Reaction. I have been riding considerably more miles this year due to COVID and they continue to keep my bike serviced and in top shape and I recommend them highly to my friends.

Report a concern   September 27, 2020 — Rated 10 out of 10 by Johanna Altorfer Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Calling to order during COVID was so simple. About 15 minutes on the phone with Becky and it was ordered (helmet, bike shorts, bike bag, jacket). Becky knows exactly what brand, style, color will work. She has excellent knowledge of product and vendors. Pick up was easy too. thank you Team Chain Reaction and Becky !!

Johanna

Report a concern   September 27, 2020 — Rated 10 out of 10 by Tom Brosnan Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Everyone working here is both knowledgeable and helpful. It is a great place to buy a bike.

Report a concern   September 27, 2020 — Rated 8 out of 10 by L.A. Chain Reaction Bicycles-Redwood City
What could we do to improve?

Lower prices

Report a concern   September 27, 2020 — Rated 10 out of 10 by Kenneth Ricci Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Good selection of bicycle repair accessories (eg, replacement tubes for tires), friendly and helpful staff, local and convenient to my neighborhood, quick response time to my requests for spare parts.

Report a concern   September 27, 2020 — Rated 10 out of 10 by S.L. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Very helpful and knowledgable staff. Thanks again

Report a concern   September 21, 2020 — Rated 10 out of 10 by L.H. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Customer service was excellent. The salesperson spent time with to help me determine the best helmet for my needs. Did not make me feel rushed. Really appreciated it.

Report a concern   September 17, 2020 — Rated 10 out of 10 by Kelley Defoor Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

I wish I knew the two guys name. They gave excellent customer service. They were awesome.
Thank you

Report a concern   September 17, 2020 — Rated 10 out of 10 by Tom Greene Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Great selection, knowledgeable staff, good prices.

Report a concern   September 16, 2020 — Rated 10 out of 10 by K.N. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Everyone was extremely helpful and it was a fun atmosphere.

Report a concern   September 16, 2020 — Rated 10 out of 10 by Delicia Pennix Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Efficient and everyone was knowledgeable I loved the customer service all around.

Report a concern   September 14, 2020 — Rated 8 out of 10 by J.Z. Chain Reaction Bicycles-Redwood City
What could we do to improve?

I gave you guys a 10 but the email is not working, it is showing an 8. The bike purchase, the service, etc. was the best, cannot improve, just keep it up.

Report a concern   September 14, 2020 — Rated 10 out of 10 by Tod Francis Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Really like the personal touch and staff remembering me and my bikes. This is what separates CR from all other shops. They provide excellent sales support on new bikes and ongoing service after purchase. It is my favorite bike shop.

Report a concern   September 14, 2020 — Rated 10 out of 10 by Jeff Sue Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

They are very much helpful customer service.

Report a concern   September 14, 2020 — Rated 10 out of 10 by Z.N. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Great service, very knowledgeable.


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