based on 2347 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Patient, knowledgeable, and thorough staff. Excellent explanations of bicycle workings and recommendations.
You guys are always so knowledgeable and helpful.
You are always knowledgable and personable and make shopping a pleasure. Thank you.
Professional and great service
Super helpful staff with excellent follow up.
people are super friendly. Also, very fast to get in and out with what I need.
They have friendly staff and are very knowledge about everything bike!
Honest people and provider of Awesome service
Great service, very personable.
I love this bike shop. The staff if friendly, knowledgeable and the business is local. I’ve been going to this shop for all my bike needs since I moved to the area almost 20 years ago. It’s family operated. I honestly can’t think of anything I would change. When I ask questions I always feel a genuine willingness to help. I’m an avid biker and I would recommend this shop for both new bicycles and keeping your old ones on the road for many years!
Friendliness, helpfulness and knowledge are all top notch
Knowledge, workmanship, and customer service. Mike did an excellent job of explaining things and reviewing options. Even though they were quite busy he did not rush the discussion.
I loved how helpful everyone I talked to was. I also love that you are taking precautions to keep your customers safe and that you are sanitizing the card reader between transactions. My only recommendation would be to limit customers in the store to two or three at most because some customers are not very mindful of the 6 ft distance rule. Thank you for all your hard work!
Great service and people. Highly recommend,
I’ve had a Trek bike before. They are practical and strong.
The service at Chain reaction is extraordinary. Very patient and willing to go the extra mile to make sure your bike is the right one for you.
Owner is a terrific guy and provides great service to his customers.
The best family run local bike shop in the Bay Area with excellent customer service and support personnel.
Staff is both friendly and knowledgeable
The staff was very helpful even though they were busy.
Very polite and knowledgeable
He took care of me right when I got there. I had an unusual request and they took care of it. Not like the crummy bike store a mile down El Camino. I stood there for 10 minutes before someone even acknowledged my existence. Thanks again
Very friendly staff!!
Chain Reaction always goes above and beyond in making sure that it's customers have what they need to ride safely and often. I can't tell you how many times I've ridden in without an appointment and they were able to fix the problem enough that I could still ride until one was available.
The staff is knowledgable, helpful, and fun to work with. They listen carefully and make excellent suggestions of what you may need.
My whole experience with Chain Reaction was top notch from shopping for the bike to picking it up and having it outfitted. I felt like i was having a real biking culture experience. Thanks so much!!
I just rode my new bike yesterday and I love it. The customer service was great too
Great shop, helpful staff, well stocked.
All the employees are so friendly and patient!
Service and help were great. Great adherence to Ovid precautions
bike fit was highly incomplete - have to go somewhere else and pay for a proper bike fit