based on 2556 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
You took my bike in quickly , understood where I stand with repairing my bike or getting a new one. I awaiting to have an estimate of what repairs would cost and what a similar new bike would cost.
Everyone was so nice and helpful during the entire purchasing process all the way to pick up, test ride, and getting the bike set up with accessories we wanted!
Always really helpful and willing to share information. Good Covid rules
Always excellent service and superior knowledge of bike maintenance! Have had the occasion over the last few years to take my bike in for a quick shifting adjustment and oftentimes Mike J. (the owner) himself works on the bike and it is great looking over his shoulder and learning more about the nuances of the shifting mechanism. This is the kind of shop that reflects very well on the cycling community. Thanks!
Fantastic customer service!
The service was very Excellent in the staff was very cordial.
While the bikes are great, the likelihood that the obscure part I need resides in the storeroom is good and the staff can find it.
Great selection of bikes and accessories, knowledgeable staff
I received friendly individual service and when an item was ordered for me, it arrived promptly, I was notified quickly, and was very happy with the quality of my purchase.
1. You had the partsto fix the problem.
2. Had a very helpful person to get is all setup.
3. Fixed it in 30mins so that i can get on my ride!!
Awesome customer service
thanks for helping with my order ... Name removed, Bend, OR
Very good bike! Very nice people and service!
great service and advise and most of all great customer service....
Fantastic service every time I come in! Everyone who works there is quick to help to do everything they can to help you. From fixing up a bike, checking out one you just bought, or helping recommend products that fit your skill / comfort, they help make everything easy. They're my go-to shop for anything bike related and I've enjoyed every visit!
Quick friendly service and knowledge
I am really happy with the customer service at chain reaction and how much care you take care with each customer. I would highly recommend the store to anyone looking for a new bike. Thanks much!!
Team at Chain Reaction was extremely helpful in recommending a bike for me and my son. Despite not having the bike I wanted in stock, they ordered it and provided weekly updates. With all the fire and smoke and the craziness of schooling from home, they called several times to remind me the bikes were ready. They were not pushy and were always polite and courteous. The pick up experience was great.
Very helpful, customer focus. Really felt they really cared.
Knowledgeable staff and good bike mechanics.
Bought 6 bikes from this store 😄
very easy to work with from order setup to understanding when i receive my order. Easy to pickup with great customer service. Kudos to the team.
Very nice people, very efficient and organized to protect the customers
Very attentive and helpful
Great service
Excellent customer service in demanding time instead of acting as Madonna because there is high demand for bicycles right now!
fantastic service! the very old bikes have been brought back to life - like new!
Nice people
They care about you and your bike
We have bought two children's bikes and my adult bike here and could not be happier. Love the family feel and comfortable atmosphere for those who are just pleasure riders, not true cyclists. Appreciate the ability to bike around the back as well to try it out and the children's bike exchange program. Thank you!
You had all of the parts needed to fix my bike in stock
It was repaired faster than I expected
Thank you Mike
Honest And informed advice. Transparency. Reasonable repair costs.