Chain Reaction Bicycles - CA
Chain Reaction Bicycles 1451 El Camino Real
Redwood City
CA 94063
United States

Average rating: 9.8 out of 10 based on 2556 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 29, 2020 — Rated 10 out of 10 by M.M. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Kevin worked with me and helped me to make sure the bicycle I chose was the correct size and fit for my needs.
I like that the staff was helpful, informative and friendly.

Report a concern   October 29, 2020 — Rated 10 out of 10 by F.A. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Ice courteous people

Report a concern   October 29, 2020 — Rated 10 out of 10 by M.J. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Great people and great service

Report a concern   October 28, 2020 — Rated 10 out of 10 by R.B. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

You were able to order the Electra part I needed after REI failed.

Report a concern   October 28, 2020 — Rated 10 out of 10 by P.M. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

It was a very pleasant experience to visit chain reaction I Purchased my helmet and had a question about a bikes and as promised got an email shortly after about the bikes. Great follow through great customer service and such a pleasant environment thank you

Report a concern   October 28, 2020 — Rated 10 out of 10 by J.T. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Staff is very knowledgeable.

Report a concern   October 28, 2020 — Rated 10 out of 10 by P.A. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

You are a bike store that is run by and employs bike riders. You know of what you sell and recommend.

Report a concern   October 28, 2020 — Rated 10 out of 10 by Tom Ockenden Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Excellent products and service!

Report a concern   October 27, 2020 — Rated 10 out of 10 by Petr Klyushkin Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Very good and friendly service. Staff is ready to go above and beyond to help customers.

Report a concern   October 27, 2020 — Rated 10 out of 10 by Ayelet Peter Frank Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

The People!! knowledgeable and good at what they do. We've recommended Chain Reaction to EVERYBODY when they mention bikes or their needs in that realm. Great Staff and fabulous bikes.
p.s. My new bike is an absolute dream to ride, so smooth and confidence building, the best bike ever.

Report a concern   October 27, 2020 — Rated 10 out of 10 by K.W. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

CR has very high quality gear and bikes, excellent people, and great great service.

Report a concern   October 27, 2020 — Rated 10 out of 10 by A.P. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Great communication, easy and smooth buying process!

Report a concern   October 26, 2020 — Rated 10 out of 10 by J.S. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Great team and sales support the best!!!

Report a concern   October 26, 2020 — Rated 9 out of 10 by C.S. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Chain Reaction is my local bike shop. I like being able to go talk to someone about bike issues and having backup in case I mess-up a repair.

Report a concern   October 26, 2020 — Rated 10 out of 10 by J.Y. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Friendly, knowledgeable and caring (including the masks, etc.)

Report a concern   October 26, 2020 — Rated 10 out of 10 by M.H. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Becky did a great job helping us pick out a bike and fit it. She changed the handlebars and stem and made sure it was all adjusted as needed...and it was all done and ready in time for my wife's birthday...perfect!

Report a concern   October 26, 2020 — Rated 10 out of 10 by Ryan Lopez Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

I got my bike fixed fast

Report a concern   October 26, 2020 — Rated 10 out of 10 by Chris Abramson Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Knowledgeable, great service...

Report a concern   October 26, 2020 — Rated 8 out of 10 by C.W. Chain Reaction Bicycles-Redwood City
What could we do to improve?

This was supposed to be a 9! Great staff and service. Very friendly and helpful. Only thing dropping this to a 9 was you were out of the combination version of the lock.

Report a concern   October 26, 2020 — Rated 10 out of 10 by David Cooper Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Person who helped me was very informative and patient. I will be coming back again for all my bike needs.

Report a concern   October 23, 2020 — Rated 10 out of 10 by Gary Lind Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

At the end of the day I'm always most pleased that owner Mike J has a bit if time to look over my bike personally. He knows bikes, and in particular,Trek products so well and you can rest assured that you will have a tuned velo! Keeping your bike in great condition lends so much to the enjoyment and safety of cycling,

Report a concern   October 23, 2020 — Rated 10 out of 10 by D.H. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Quality parts, expert service, dependable advice. Always an effort to provide service as quickly as possible. Friendly, helpful atmosphere.

Report a concern   October 19, 2020 — Rated 10 out of 10 by M.A. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Great customer service

Report a concern   October 19, 2020 — Rated 10 out of 10 by Michael Christine Brennan Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

First of all it was great to see that everyone was wearing a mask. I was greeted in a friendly manner and was helped throughout my selection and purchase of my products. Easy transaction.

Report a concern   October 17, 2020 — Rated 10 out of 10 by R.B. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Great service and super helpful

Report a concern   October 17, 2020 — Rated 10 out of 10 by D.J.M. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

The selection is incredible, the service professional

Report a concern   October 16, 2020 — Rated 10 out of 10 by V.S. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Friendly knowledgeable staff!

Report a concern   October 16, 2020 — Rated 10 out of 10 by M.M.H. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Very friendly! Very knowledgeable! Keep up the amazing work. I will be back :)

Report a concern   October 16, 2020 — Rated 10 out of 10 by Srikanth Chinmay Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

The super knowledgeable and helpful staff. Never rush and take the time to explain everything. Highly recommended.

Report a concern   October 16, 2020 — Rated 10 out of 10 by J.G. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

very friendly and helpful - even loaded my car for me! :)


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