based on 2556 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
They really took care of my kids, making sure they got the exact model and color they wanted. Top-notch service.
Your services are what I have used the most. Flat tire repair throughout the pandemic and now post pandemic.
I have also benefited from their broad selection of accessories. They were the only shop where my wife and I could find bicycle shoes that fit us and our Pelaton.
The whole shop is efficient and knowledgeable.
Nice customer service
This was my 3rd Trek purchase and 1st with Chain Reaction. Seems like you were much more interested in the transaction as I had to ask about the warranty and maintenance. My typical experience at a Trek shop is the sales rep walking me through this in fine detail. My suggestion is ensuring the customer understands these items and how your establishment is there to support their bicycle needs before taking their money.
Very friendly and professional
Great local business with a knowledgeable staff.
Great employees, excellent repair service, good array of products of high quality.
Lexi’s service was exemplary!
Very friendly and helpful staff. This is going to be my go-to place for anything to do with biking.
Very knowledgeable and attentive service
Excellent customer service!
You had a special-size tube in stock; easy on-line ordering; great follow-up calling me to let me know item was ready for pick-up; safe shopping/ COVID-19 protocol in place, and friendly service.
There wasn’t enough stock in store. The person who helped me (Kevin) was really nice and helpful though!
Service is great and employees are very friendly. Products are also quality.
Great experience overall. Would return again
Bike knowledgeable, friendly, and non-pushy assistance with bike maintenance and repairs and accessories. A pleasure to do business with them.
This is one of the best bicycle shops in the Bay Area !
They have better customer service and a better selection of Trek bicycles than summit bicycles.
This is a family owned and operated bicycle shop.
So sorry that was not for you. You guys saved the day when another bike shop failed. Thank you!!!!!!
The people are Friendly and Experts in the types of bikes and equipment. I was measured when I bought my first bike there which gave me a Comfortable fit and Purchased another bike from them to. I Highly Recommend them if you're interested in Buying a Bike.
Thank You Steve for your thorough fitting of and education to my son with his new bike. We will be back!
Very helpful, provided prompt and courteous servce.
Travel out to Albuequerque and visit High Desert Bicycles. That place was an example for all bike shops to follow. Great accessory layout, great selection of accessories, full inventory of accessories of all kinds, etc... (Had no bikes to sell, but that's the same everywhere.). Or, just go on Google Maps and take a tour of their shop.
Really, in this world of covid, I think the more full the shop is of extra, small items and accessories the better. If the inventory of bikes is low, then fill the space with small, high margin items and blow our minds. There is such an amazing opportunity to be had and almost none of our local shops are taking advantage of it.
You're a TREK dealer, have knowledgeable salespeople, and good technicians. Too bad you left Los Altos 😧
Good people that are ready to assist in all your needs
Great customer service, excellent products.
Recommend this bike shop highly.
Very friendly, helpful and knowledable staff!! They are fhe best!
Great service. Mike and the staff really do all they can to accommodate and it is appreciated.
Long time Redwood City business with experienced and knowledgeable employees.
Great customer service, very knowledgeable. My family has made all our bicycle purchases here.
So grateful for wonderful service on the spot! Thank you for supporting our TREK bike purchases with great service