based on 2556 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Terrific customer service.
Personal friendly knowledgeable
Excellent service. Trek bikes are the best.
Love the family atmosphere/business
Great customer service... super friendly, patient, and helpful on the phone, as well as in person (much different from other bike shops we've used in the past)
I love the familiar touch and attention to detail that is the hallmark of good service and the kind of service you expect from your local bike shop!
All the staff is so friendly and accommodating!
No thanks I already know
Personalized attention
Mike and Steve are sincerely devoted to providing expert advice and service. They have diligently trained their staff to do the same. There is a reason they continue to be the most progressive and successful bicycle shop in the area. Check out their new place.
Everyone at your store knows me by name except maybe Kevin.
I like your products and especially your expertise in making repairs on my two bikes.
Thanks.
can't wait for the productions slow downs to cease... so everyone is doing the best they can. miss the days of just roaming around bike shops..
i needed a tire and ordered on line... got a prompt call that the item is no longer in stock but a replacement was recommended and i was able to pick it up the next day..
most things now take weeks to arrive. so grateful to get the failing tire replaced so quickly.
Family owned. Exceptional and friendly service. Mike, the owner, knows bicycles inside and out. He has ridden up Kings Mountain Road for years and years.
Call, text or email when bike done. Please be specific when work can be done.
Thanks!
Always super helpful and super nice. New store is glorious! Never a hard sell, just good information and friendly help. My most recent visit they had a chance to sell me new wheels but were very quick to point out that my current wheels were great. I drive all the way from Mountain View to use this bike shop. It's the best!
Mike and Steve are bike riders. so the store and the services reflect how a bike rider thinks about riding, even an old one like me.
It seems you need to increase capacity in your repair shop.
Staff very nice helpful and competent
had my bike serviced and did fantastic job. only thing, i had to wait two months for an appointment to service the bike. the service itself is extremely good, but two months is a long wait- i had a tire emergency recently and had to go elsewhere in the meantime and they fixed while i waited at that store.
I have been coming to your store for about 20 years. Each time I visit the staff is always friendly and knowledgeable. During the pandemic you have gone the extra mile to keep customers safe. Glad to see you settling in to your new space and look forward to visiting in the future.
I like the friendly, family-like atmosphere, the knowledgeable bike-riding staff, the no pressure help, and the reliable service.
Thanks for the great service, the bike rode even better when I took it out! My only comment would be to be sure to ask, and to communicate the tire pressure that you inflate to. :)
Great customer service!
Immediate, capable and friendly service! Lexi even helped my husband, who had a bad back, take the bike out of the car! We will continue to recommend Chain Reaction to our biking companions.
Chain Reaction is and always has been a very good bike store. The owners and family are all very knowledgeable and most helpful.
The buying process could not have been easier and the entire store was extremely friendly and helpful. They were able to not only help me with my new bike, but also help my wife find a new and more comfortable saddle for her bike.
I liked the overall service. I might suggest you relax the covid regulations, they seem a bit out of whack compared to other stores in the area. For reference look at the percentage of people who have been vaccinated on the SMC Dashboard, the vast majority of our communities are over 80% which is amazing!
Knowledgeable, expert, friendly and eager to help
Pickup process was efficient.
Great service,,
Good prices,
Great on time
Good vibes