Chain Reaction Bicycles - CA
Chain Reaction Bicycles 1451 El Camino Real
Redwood City
CA 94063
United States

Average rating: 9.8 out of 10 based on 2556 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 29, 2021 — Rated 10 out of 10 by Michael Imperiale Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Great service,,
Good prices,
Great on time
Good vibes

Report a concern   May 29, 2021 — Rated 10 out of 10 by Mike Markwith Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Terrific customer service.

Report a concern   May 28, 2021 — Rated 10 out of 10 by T.G. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Personal friendly knowledgeable

Report a concern   May 28, 2021 — Rated 10 out of 10 by S.W. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Excellent service. Trek bikes are the best.

Report a concern   May 28, 2021 — Rated 10 out of 10 by T.P. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Love the family atmosphere/business

Report a concern   May 28, 2021 — Rated 10 out of 10 by M.C. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Great customer service... super friendly, patient, and helpful on the phone, as well as in person (much different from other bike shops we've used in the past)

Report a concern   May 25, 2021 — Rated 10 out of 10 by Syed Usama Amer Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

I love the familiar touch and attention to detail that is the hallmark of good service and the kind of service you expect from your local bike shop!

Report a concern   May 25, 2021 — Rated 10 out of 10 by Nicole Lombardo Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

All the staff is so friendly and accommodating!

Report a concern   May 24, 2021 — Rated 10 out of 10 by Y.G. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

No thanks I already know

Report a concern   May 22, 2021 — Rated 10 out of 10 by J.H. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Personalized attention

Report a concern   May 20, 2021 — Rated 10 out of 10 by G.B. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Mike and Steve are sincerely devoted to providing expert advice and service. They have diligently trained their staff to do the same. There is a reason they continue to be the most progressive and successful bicycle shop in the area. Check out their new place.

Report a concern   May 20, 2021 — Rated 10 out of 10 by V.J. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Everyone at your store knows me by name except maybe Kevin.
I like your products and especially your expertise in making repairs on my two bikes.
Thanks.

Report a concern   May 20, 2021 — Rated 10 out of 10 by M.F. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

can't wait for the productions slow downs to cease... so everyone is doing the best they can. miss the days of just roaming around bike shops..

i needed a tire and ordered on line... got a prompt call that the item is no longer in stock but a replacement was recommended and i was able to pick it up the next day..

most things now take weeks to arrive. so grateful to get the failing tire replaced so quickly.

Report a concern   May 20, 2021 — Rated 10 out of 10 by Jerry Barrack Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Family owned. Exceptional and friendly service. Mike, the owner, knows bicycles inside and out. He has ridden up Kings Mountain Road for years and years.

Report a concern   May 19, 2021 — Rated 8 out of 10 by B.E. Chain Reaction Bicycles-Redwood City
What could we do to improve?

Call, text or email when bike done. Please be specific when work can be done.
Thanks!

Report a concern   May 19, 2021 — Rated 10 out of 10 by S.Z. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Always super helpful and super nice. New store is glorious! Never a hard sell, just good information and friendly help. My most recent visit they had a chance to sell me new wheels but were very quick to point out that my current wheels were great. I drive all the way from Mountain View to use this bike shop. It's the best!

Report a concern   May 19, 2021 — Rated 10 out of 10 by L.D. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Mike and Steve are bike riders. so the store and the services reflect how a bike rider thinks about riding, even an old one like me.

Report a concern   May 17, 2021 — Rated 10 out of 10 by L.A. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

It seems you need to increase capacity in your repair shop.

Report a concern   May 16, 2021 — Rated 10 out of 10 by L.L. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Staff very nice helpful and competent

Report a concern   May 13, 2021 — Rated 6 out of 10 by G.N. Chain Reaction Bicycles-Redwood City
How did we disappoint you and what can we do to make things right?

had my bike serviced and did fantastic job. only thing, i had to wait two months for an appointment to service the bike. the service itself is extremely good, but two months is a long wait- i had a tire emergency recently and had to go elsewhere in the meantime and they fixed while i waited at that store.

Report a concern   May 13, 2021 — Rated 10 out of 10 by S.A. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

I have been coming to your store for about 20 years. Each time I visit the staff is always friendly and knowledgeable. During the pandemic you have gone the extra mile to keep customers safe. Glad to see you settling in to your new space and look forward to visiting in the future.

Report a concern   May 13, 2021 — Rated 10 out of 10 by S.H. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

I like the friendly, family-like atmosphere, the knowledgeable bike-riding staff, the no pressure help, and the reliable service.

Report a concern   May 13, 2021 — Rated 9 out of 10 by Ken Rutsky Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Thanks for the great service, the bike rode even better when I took it out! My only comment would be to be sure to ask, and to communicate the tire pressure that you inflate to. :)

Report a concern   May 11, 2021 — Rated 10 out of 10 by G.V. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Great customer service!

Report a concern   May 11, 2021 — Rated 10 out of 10 by J.R. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Immediate, capable and friendly service! Lexi even helped my husband, who had a bad back, take the bike out of the car! We will continue to recommend Chain Reaction to our biking companions.

Report a concern   May 10, 2021 — Rated 10 out of 10 by B.C. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Chain Reaction is and always has been a very good bike store. The owners and family are all very knowledgeable and most helpful.

Report a concern   May 10, 2021 — Rated 10 out of 10 by Gil Knighton Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

The buying process could not have been easier and the entire store was extremely friendly and helpful. They were able to not only help me with my new bike, but also help my wife find a new and more comfortable saddle for her bike.

Report a concern   May 10, 2021 — Rated 10 out of 10 by C.K. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

I liked the overall service. I might suggest you relax the covid regulations, they seem a bit out of whack compared to other stores in the area. For reference look at the percentage of people who have been vaccinated on the SMC Dashboard, the vast majority of our communities are over 80% which is amazing!

Report a concern   May 10, 2021 — Rated 10 out of 10 by Rick Oconnor Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Knowledgeable, expert, friendly and eager to help

Report a concern   May 10, 2021 — Rated 10 out of 10 by B.L. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Pickup process was efficient.


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