based on 2556 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Attention to detail, family vibe, technical acumen, range of products, availability of the Trek Domane+ ALR bike exactly when I was looking for it ;), an Easy & Breezy test ride (how did they arrange for that on a hot day!), a seamless web to store purchase process, trustworthy staff interactions....
For me, that is what Chain Reaction Bicycle is all about!
Working with Becky, a very knowledgeable tech with great customer service skills, was a joy. I learned a lot just by watching her make adjustments to the bike. And she knew the exact process for preparing disc brakes so they do not make that loud annoying noise requiring after- market adjustments. Just ask her. She knows.
And Mike added great tech knowledge and support concerning power/watts from pedals, versus the Fazua Energy System. The debate continues but I garnered a few key ideas on how to do proper experiments for my own use (totally optional but I like riding bikes and analyzing technical features). The fact that he has a Fazua certification and continues to update his knowledge is really important. He is my go-to resource if some issue may arise.
Overall, the team was very patient with my process which allowed me to thoroughly check out the bike, look deep into the Fazua configuration and purchase some key light accessories.
My only constructive feedback would be for CRB to provide a quick guide or internet pointers perhaps on the FAQ/website concerning e-bike ownership, how to insure and secure e-bikes, and maybe offer an occasional workshop for basic upkeep and ridership, etc…
Kudos to Team CRB!
Vince
New facility is very nice, orderly, neat.
Felt welcomed
Repairs performed as promised and on time
Friendly and very helpful. A great place to shop for your bike needs.
i just love the service, always so friendly and always help you find exactly what you need
Superb customer service coupled with deep technical knowledge makes Chain Reaction the go to business on the Peninsula for anything cycling.
you were so nice and helpful and the bike is awesome!
The service is fantastic, and response time has been quick. I've called and emailed quite a few times and they've been very responsive and helpful, that's always much appreciated!
Honestly good customers service.
Simple, quick, efficient.
Very knowledgeable, friendly and patient customer service. I’m so impressed with the staff.
Always friendly and accommodating.
Seemed like a very knowledgeable and helpful team.
Easy to make online purchases -got a call to confirm they’d arrived and easy to make a return if not right in any way.
Seems a great showroom with a wealth of product and staff.
Chain Reaction has always come through for my family's biking needs. Our needs are small sales, so the good service is extra appreciated and makes us loyal customers who tell their friends about you. We also were referred to you by a neighbor.
Knowledgeable, helpful and down-to-earth. Understood what we needed. Offered extra help. We will definitely be back- this is how customer loyalty and investment in a brick and mortar business is created.
been shopping chain reaction for twenty years. my mechanical skills end at changing a flat tire. They are always there to help and keep me riding
Family owned and operated Chain Reaction is always very helpful when we come in to their store. We have purchased our three bikes from them.0ur most recent purchase was our electric bike.
Sales Associate worked with to find the right product. Also great items on the Sale rack!
I ordered a set of pedals and cleats in the store a few weeks back. This initial interaction was very pleasant. When the product was delivered to the store, I was informed via email.
I picked it up and tried to assemble it. The pedals worked well. Attaching the cleats to the shoes was similar to what I had done in the past, because it is an updated version of the cleats I had before. However, I just can't get them to click onto the pedal. I have tried a lot of different things, but it just doesn't work. I have used the same kind of pedal/cleats system for 20+ years, so I do think I know how they work to get in and out off. I sent an email to the store (I replied to the email I had received from the store when they informed me that they received the pedal I ordered) to explain how I could get this to work. Unfortunately I this was 3 days ago and I still haven't heard any reply. I would have just hoped that I will get at least a short email back to let me know that they received my email and that they are trying to find out what to do next. I just believe a lot in fast and efficient communication as part of a good customer experience. But that's exactly what I am missing.
Great service, attention to detail, ability to get bikes/parts in tough times when others struggle.
Chain Reaction has a great selection of bikes and accessories. The customer service is outstanding and continues the sadly-disappearing tradition of your friendly local bike shop.
Quick service and the bike rode like new today!!!
My new Allant+ 8S rocks. Better than I expected. Rebecca made everything quick and easy. Count me a happy customer!
They have great customer service. They kept me informed of my order and are always friendly and help.
I took care of everything I needed in one stop. Kevin helped me sort through the options efficiently and leave with confidence in my choice of equipment.
You are very customer-focused. We trust your advice on bicycle maintenance and know you stand behind your products and service.
Chain reaction has a great selection of excellent bikes, parts, and accessories. Staff is knowledgeable and friendly.
The shop is convenient for me, has everything I need, and provides great service. And BTW, the new location is nice.
Great selection and inventory but most of all the EXCELLENT service and attention that Becky provided in helping my daughter select her née bike! Thank you for the GREAT experience!!
Always a great shop with awesome service. Mike and the team are one of the best shops in the bay area
Extremely personable.