based on 2809 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I am a long time customer of Chain Reaction Bicycles, all of the staff are friendly and helpful. I'm a big fan of Bontrager gear, it just seems to work.
My first bike was a 1994 Gary Fisher Hoo Koo E Koo which I bought at Chain Reaction, sold to me by Mike.
My last bike, also from Chain Reaction, is a 2017 Trek Crocket. I currently have three bikes manufactured by Trek and purchased at Chain Reaction. I also bought a bike for my daughter, and I purchased an additional bike to ride around our school campus, all from Chain Reaction.
I have purchased many components and accessories from Chain Reaction and I am very pleased with all of my purchases.
Sincerely, Lewis Hughes
Told by phone item was in stock, so I drove over. Upon arrival it couldn’t be fully located, but offered some parts without packaging for a modest discount to fulfill. The whole thing a bit disappointing in that regard, as well as kind of a penny pinching sensibility to accepting a previously installed part at almost full price (I mean just brake pads, but still…) Anyway, it’s fine, I want to support the local bike shop, but would have been more reassuring if things were as indicated.
Kindness of the team and good quality of product
Mike and his entire staff always make the customer the priority. I stopped by with a flat that I couldn’t quite finish fixing and as soon as I walked in - Mike grabbed the wheel and popped it on. I encouraged him to charge me for the labor - but he declined- saying the wheel was almost done & that I had done the hard part ! We have been faithful customers for 30+ years and are grateful for their passion for bikes.
knowledgeable staff. beautiful store. consistently helpful
Very knowledgable and forthright about all issues. I have purchased many bicycles from them over the years for family and self, always a pleasure.
Good service, knowledgeable staff.
Great products and very helpful and friendly service all the time.
Be more friendly when we walk on and ask what where there to do. Listen to what we want and try not to change to a smaller bike size.
Great service, and exceptional staff!
Fast service. Friendly staff.
Professional service
Extremely personable.
Attention to detail, family vibe, technical acumen, range of products, availability of the Trek Domane+ ALR bike exactly when I was looking for it ;), an Easy & Breezy test ride (how did they arrange for that on a hot day!), a seamless web to store purchase process, trustworthy staff interactions....
For me, that is what Chain Reaction Bicycle is all about!
Working with Becky, a very knowledgeable tech with great customer service skills, was a joy. I learned a lot just by watching her make adjustments to the bike. And she knew the exact process for preparing disc brakes so they do not make that loud annoying noise requiring after- market adjustments. Just ask her. She knows.
And Mike added great tech knowledge and support concerning power/watts from pedals, versus the Fazua Energy System. The debate continues but I garnered a few key ideas on how to do proper experiments for my own use (totally optional but I like riding bikes and analyzing technical features). The fact that he has a Fazua certification and continues to update his knowledge is really important. He is my go-to resource if some issue may arise.
Overall, the team was very patient with my process which allowed me to thoroughly check out the bike, look deep into the Fazua configuration and purchase some key light accessories.
My only constructive feedback would be for CRB to provide a quick guide or internet pointers perhaps on the FAQ/website concerning e-bike ownership, how to insure and secure e-bikes, and maybe offer an occasional workshop for basic upkeep and ridership, etc…
Kudos to Team CRB!
Vince
New facility is very nice, orderly, neat.
Felt welcomed
Repairs performed as promised and on time
Friendly and very helpful. A great place to shop for your bike needs.
i just love the service, always so friendly and always help you find exactly what you need
Superb customer service coupled with deep technical knowledge makes Chain Reaction the go to business on the Peninsula for anything cycling.
you were so nice and helpful and the bike is awesome!
The service is fantastic, and response time has been quick. I've called and emailed quite a few times and they've been very responsive and helpful, that's always much appreciated!
Honestly good customers service.
Simple, quick, efficient.
Very knowledgeable, friendly and patient customer service. I’m so impressed with the staff.
Always friendly and accommodating.
Seemed like a very knowledgeable and helpful team.
Easy to make online purchases -got a call to confirm they’d arrived and easy to make a return if not right in any way.
Seems a great showroom with a wealth of product and staff.
Chain Reaction has always come through for my family's biking needs. Our needs are small sales, so the good service is extra appreciated and makes us loyal customers who tell their friends about you. We also were referred to you by a neighbor.
Knowledgeable, helpful and down-to-earth. Understood what we needed. Offered extra help. We will definitely be back- this is how customer loyalty and investment in a brick and mortar business is created.
been shopping chain reaction for twenty years. my mechanical skills end at changing a flat tire. They are always there to help and keep me riding
Family owned and operated Chain Reaction is always very helpful when we come in to their store. We have purchased our three bikes from them.0ur most recent purchase was our electric bike.
Customer service.