based on 2833 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The service was just fantastic!
Kevin was super helpful and patient and went above and beyond to help me. This is the only place I’ll take my bike GI for bike needs. Thank you!!
Mike, Steve, Kevin, Becky Alexia, and everyone else always have time for me no matter how busy they get. I purchased two high-end Emondas from Chain Reaction and am extremely happy with the bikes and the support (I do miss the old Los Altos store however).
Very good shopping experience at the store
Well informed snd helpful with parts and service. Chain reaction bikes is A real partner
Great customer service, great quality bikes. I’m happy with my trade-in of older bikes I bought at the store. Happy to keep coming back as our kids get older and need bigger bikes.
Bikes have modernized since I was younger and more familiar with features. I primarily rely on the guidance and expert advice about the features of the bikes so that I can make the right purchase.
Steve was an absolute legend! I’ve moved to redwood from Melbourne Australia and needed a commuter, I had already done my research on the bike I wanted but sure enough Steve gave me a complete rundown of everything I needed to know! Walked in knowing little and walked out an expert thanks to Steve! The store was super busy but all the staff were very lovely and attended to everyone’s needs in a timely manner! Would highly recommend chain reaction and the team for all your biking needs!!
It was a great experience. Everyone was helpful throughout the process.
Helpful, patient, and friendly service.
Really helpful and my bike was ready at the time it was promise.
Great customer service!
The personal service which is patient and educational and always done with the best interests of the client.
As always customer service ,
Great service and very nice employees.
My recent review can be found on Google.
The person who helped me at the store - tall, older gentlemen was very precise and diligent to get the bike seat at the right height and my position on it correctly. He was patient, gracious and even though I did not buy a bicycle he made me feel like a very valued customer. I would recommend Chain Reaction and it would also be my first stop when exploring new bikes for the future.
You guys rock. You literally helped my husband Steve Marsh for free last week.
Mike thank you from Linda and Steve Marsh
Knowledgeable and helpful staff. Quality products.
Most of the folks in your shop know me by my first name which is almost unheard of in these times. Kevin found me the exact helmet I was looking for and also a pump. No fuss no muss.
Thank you
The staff are very attentive.
Friendly excellent service on my road bike even though it is not a Trek. Mike J. takes the time to really figure out what is the cause of mechanical problems and only recommends repairs as needed.
Had the Trek bike we were looking for, and also has Electra bikes in store.
Customer service.
I am a long time customer of Chain Reaction Bicycles, all of the staff are friendly and helpful. I'm a big fan of Bontrager gear, it just seems to work.
My first bike was a 1994 Gary Fisher Hoo Koo E Koo which I bought at Chain Reaction, sold to me by Mike.
My last bike, also from Chain Reaction, is a 2017 Trek Crocket. I currently have three bikes manufactured by Trek and purchased at Chain Reaction. I also bought a bike for my daughter, and I purchased an additional bike to ride around our school campus, all from Chain Reaction.
I have purchased many components and accessories from Chain Reaction and I am very pleased with all of my purchases.
Sincerely, Lewis Hughes
Told by phone item was in stock, so I drove over. Upon arrival it couldn’t be fully located, but offered some parts without packaging for a modest discount to fulfill. The whole thing a bit disappointing in that regard, as well as kind of a penny pinching sensibility to accepting a previously installed part at almost full price (I mean just brake pads, but still…) Anyway, it’s fine, I want to support the local bike shop, but would have been more reassuring if things were as indicated.
Kindness of the team and good quality of product
Mike and his entire staff always make the customer the priority. I stopped by with a flat that I couldn’t quite finish fixing and as soon as I walked in - Mike grabbed the wheel and popped it on. I encouraged him to charge me for the labor - but he declined- saying the wheel was almost done & that I had done the hard part ! We have been faithful customers for 30+ years and are grateful for their passion for bikes.
knowledgeable staff. beautiful store. consistently helpful
The team at Chain Reaction is awesome - knowledgeable and friendly. They genuinely care about people being out riding bikes. They always do their best to accommodate short notice repair needs and their repairs are of high quality. And I haven't even bought a bike from them or own a Trek bike. Keep up the good work, Chain Reaction.
A happy customer.