Chain Reaction Bicycles - CA
Chain Reaction Bicycles 1451 El Camino Real
Redwood City
CA 94063
United States

Average rating: 9.8 out of 10 based on 2316 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 16, 2020 — Rated 10 out of 10 by M.S. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Honest And informed advice. Transparency. Reasonable repair costs.

Report a concern   October 16, 2020 — Rated 10 out of 10 by J.K. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

You took my bike in quickly , understood where I stand with repairing my bike or getting a new one. I awaiting to have an estimate of what repairs would cost and what a similar new bike would cost.

Report a concern   October 16, 2020 — Rated 10 out of 10 by Meghan Caesar Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Everyone was so nice and helpful during the entire purchasing process all the way to pick up, test ride, and getting the bike set up with accessories we wanted!

Report a concern   October 16, 2020 — Rated 10 out of 10 by Timothy Ryan Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Always really helpful and willing to share information. Good Covid rules

Report a concern   October 14, 2020 — Rated 10 out of 10 by J.L.B. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Always excellent service and superior knowledge of bike maintenance! Have had the occasion over the last few years to take my bike in for a quick shifting adjustment and oftentimes Mike J. (the owner) himself works on the bike and it is great looking over his shoulder and learning more about the nuances of the shifting mechanism. This is the kind of shop that reflects very well on the cycling community. Thanks!

Report a concern   October 13, 2020 — Rated 10 out of 10 by B.M. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Fantastic customer service!

Report a concern   October 12, 2020 — Rated 9 out of 10 by J.M. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

The service was very Excellent in the staff was very cordial.

Report a concern   October 12, 2020 — Rated 10 out of 10 by T.P. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

While the bikes are great, the likelihood that the obscure part I need resides in the storeroom is good and the staff can find it.

Report a concern   October 12, 2020 — Rated 10 out of 10 by Andy Zamenes Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Great selection of bikes and accessories, knowledgeable staff

Report a concern   October 11, 2020 — Rated 10 out of 10 by D.S. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

I received friendly individual service and when an item was ordered for me, it arrived promptly, I was notified quickly, and was very happy with the quality of my purchase.

Report a concern   October 11, 2020 — Rated 10 out of 10 by R.N. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

1. You had the partsto fix the problem.
2. Had a very helpful person to get is all setup.
3. Fixed it in 30mins so that i can get on my ride!!

Report a concern   October 8, 2020 — Rated 10 out of 10 by A.V. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Awesome customer service

Report a concern   October 8, 2020 — Rated 10 out of 10 by F.C. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

thanks for helping with my order ... Name removed, Bend, OR

Report a concern   October 8, 2020 — Rated 10 out of 10 by X.Z. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Very good bike! Very nice people and service!

Report a concern   October 8, 2020 — Rated 10 out of 10 by S.C. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

great service and advise and most of all great customer service....

Report a concern   October 8, 2020 — Rated 10 out of 10 by Kirk Holstrom Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Fantastic service every time I come in! Everyone who works there is quick to help to do everything they can to help you. From fixing up a bike, checking out one you just bought, or helping recommend products that fit your skill / comfort, they help make everything easy. They're my go-to shop for anything bike related and I've enjoyed every visit!

Report a concern   October 8, 2020 — Rated 10 out of 10 by A.B. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Quick friendly service and knowledge

Report a concern   October 6, 2020 — Rated 10 out of 10 by Renu Jain Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

I am really happy with the customer service at chain reaction and how much care you take care with each customer. I would highly recommend the store to anyone looking for a new bike. Thanks much!!

Report a concern   October 5, 2020 — Rated 10 out of 10 by T.K. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Team at Chain Reaction was extremely helpful in recommending a bike for me and my son. Despite not having the bike I wanted in stock, they ordered it and provided weekly updates. With all the fire and smoke and the craziness of schooling from home, they called several times to remind me the bikes were ready. They were not pushy and were always polite and courteous. The pick up experience was great.

Report a concern   October 5, 2020 — Rated 10 out of 10 by B.W. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Very helpful, customer focus. Really felt they really cared.

Report a concern   October 5, 2020 — Rated 10 out of 10 by Sankar Bose Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Knowledgeable staff and good bike mechanics.
Bought 6 bikes from this store 😄

Report a concern   October 5, 2020 — Rated 10 out of 10 by S.K. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

very easy to work with from order setup to understanding when i receive my order. Easy to pickup with great customer service. Kudos to the team.

Report a concern   October 2, 2020 — Rated 10 out of 10 by Rodolfo Ferro Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Very nice people, very efficient and organized to protect the customers

Report a concern   October 2, 2020 — Rated 10 out of 10 by J.P. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Very attentive and helpful

Report a concern   October 2, 2020 — Rated 10 out of 10 by Arjun Gangisetty Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Great service

Report a concern   October 2, 2020 — Rated 10 out of 10 by Ali Ghiasi Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Excellent customer service in demanding time instead of acting as Madonna because there is high demand for bicycles right now!

Report a concern   October 2, 2020 — Rated 10 out of 10 by Tyce Fields Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

fantastic service! the very old bikes have been brought back to life - like new!

Report a concern   October 2, 2020 — Rated 10 out of 10 by D.H. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Nice people
They care about you and your bike

Report a concern   September 30, 2020 — Rated 10 out of 10 by J.T. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

We have bought two children's bikes and my adult bike here and could not be happier. Love the family feel and comfortable atmosphere for those who are just pleasure riders, not true cyclists. Appreciate the ability to bike around the back as well to try it out and the children's bike exchange program. Thank you!

Report a concern   September 30, 2020 — Rated 10 out of 10 by Mike Ceschin Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

You had all of the parts needed to fix my bike in stock
It was repaired faster than I expected
Thank you Mike


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