based on 2556 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Kevin did a great job setting up the bike.
So far the bicycle is very good, very happy with it. :)
thanks for the polite and in depth service helping me figuree options on upgrading my wheelset
I love the family. I love supporting local businesses and I like the Bontrager/Trek product line.
Friendly and helpful
Great friendly staff
Chain Reaction is a family-run business, and they wanted to make sure I was happy with my new bike! They suggested alterations to the stock model and ordered all the necessary parts to create the perfect fit.
They offer a 30-day check-up, along with free adjustments -- super friendly and helpful!
Very friendly staff!
Thank you for being quick, honest, thorough and kind. My wife and I don’t know much about bikes and were scared to be swindled into buying more than we needed to fix out gear shifter.
We’ll definitely be back for help in the future.
I like the attention to detail that is paid to my bicycle.
Not only would I recommend this store to friends and family... I already did
Quick and professional!
Friendly, knowledgeable, organized, efficient, experienced
I feel that the staff has a lot of expertise about the products they sell and how that would fit in with the individual needs of the customer, and shows patience in educating and providing appropriate guidance.
Knowledgeable staff, quality products, quality work.
Good service in a timely manner.
Appreciate there concern with covid
Professional customer services but the address needs to be updated 1650 South El Camino Real in Redwood City next to 1630 Taco Locos with green tarp with parking inside
You guys are the best! Your passion for bikes and riding comes through in your great service and enthusiasm
Everyone at Chain Reaction is friendly and helpful. I know I’ll get good honest advice when I ask for it.
Very helpful with finding a bike during this time when they are in such short supply.
Great customer service!
Quality products at reasonable prices, good service from friendly and knowledgeable staff. I especially like responsive communication and that’s what I’ve received from the folks at Chain Reaction
Strong emphasis on safety during pandemic. Spacious new store with ample parking. Expert, friendly staff.
Good selection and helpful service
Great products, Very knowledgeable, Awesome staff :)
Service is the best.
Awesome service from Steve! Really took the time to explain all aspects of my new bike, which I love.
You also actually had the bike I wanted available same day, which is saying something these days.
I'll certainly be back.
I bought an Electra Townie for my son there a few years ago and had to wait almost a month to get a service appointment. He needed a new front headlight and 3 weeks before the appointment I was told you thought you had one in stock, but if not you could order it in time for the repair. After the repair I received email that the work was completed and it was ready to pick up. I sent my son to pick it up and he said the lights were still broken or missing. Nobody explained what happed. The bill came and I was charged for the new headlight. No explanation. I had to call the store to find out what happened. If I hadn’t called I’m not sure the new part would even have been ordered.
Very friendly and helpful staff.
Friendly, timely and clear service!
Wonderful friendly service. Quick turn around on bike service.