based on 2339 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very professional, helpful and friendly
Friendly service. Good updates on order status.
Great bikes, great selection, and best of all, truly excellent customer service. The friendly and helpful customer service is what really puts your store head and shoulders above your competition.
Friendly and knowledgable customer service
I love that Chain Reaction in Redwood City is a family business, not just family-run, but family all around. They care about bikes, the people who ride bikes, and about their business—and it shows.
The trek bicycle, love it and the people staff, amazing, above and beyond!! Outstanding the service and how they treat and help!! 100% likely!!😊😊
Great products! and great service every time!👍🏻
You have an extremely helpful staff.
Great service from Mike and his team
Personal, knowledgeable service.
This is my favorite bike store ! I get great customer service and I could not be happier .
Service is excellent. I would shop again for all my bike needs.
Always great service and the protocol for Covid while going to the store are good
The service is great: your staff is very helpful, with a wonderful attitude. The products that you offer are top-notch, too, with a wide range of available sizes, variants, etc. Also, I like the idea of supporting a local business, rather than doing everything by internet order. My only hesitation in recommending your shop to others is that the prices are at the top end of the market, and there would seem to be very little in the way of discounts or other purchase incentives.
My wife Jeremy and I greatly appreciate the wonderful care you’ve taken of us and our bikes over the years. I rode yesterday after Monday’s bike repair. It’s so nice to have responsive brakes, a new bike chain and a properly functioning derailleur.
Thanks again,
Geoff (and Jeremy) Robinson
Personal and friendly service; great management of store and customer flow during COVID - I felt very safe.
awesome team, they know their bikes and what works and what doesn't. they do their best to find the perfect fit. Love these guys. bought 3 bikes from them. highly recommend
Everyone there has a high knowledge level, is willing to answer all my questions and provide advice. They do their best to fit me in with lower level maintenance and repair even if its not scheduled. I have purchased two road bikes from Chain Reaction. Vey happy with Mike and his entire crew.
good personal customer care
Mike, Steve and the team at Chain Reaction are extremely knowledgeable and customer service oriented. They helped me evaluate the appropriate carbon wheel and handle bar upgrades. In doing so, they ensured my wheels were installed properly, new handle bar re-taped and made sure everything was operating according to spec!
Very friendly and knowledgeable staff
Excellent customer service and knowledge of the sport! I truly appreciate them having the bike I was looking for and getting it tuned up to suit my needs. I would definitely recommend them!
Kevin worked with me and helped me to make sure the bicycle I chose was the correct size and fit for my needs.
I like that the staff was helpful, informative and friendly.
Ice courteous people
Great people and great service
You were able to order the Electra part I needed after REI failed.
It was a very pleasant experience to visit chain reaction I Purchased my helmet and had a question about a bikes and as promised got an email shortly after about the bikes. Great follow through great customer service and such a pleasant environment thank you
Staff is very knowledgeable.
You are a bike store that is run by and employs bike riders. You know of what you sell and recommend.
Knowledgeable, professional, staff. Excellent customer service!