based on 2556 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Super friendly and professional, thanks again!
Always willing to help and always very knowledgable.
Everything!
Good products. Great customer support staff. Thank you all!
I like your bikes ,trek. I have found there bikes to be dependable and good value.. I have found that your shop is helpful in keeping my bikes going.
I loved the quick service, communication and EXCELLENT job!
Kevin was wonderful in helping me pick out my shoes and helmet! :)
Great service and very nice and helpful staff and would highly recommend to anyone looking for a bike shop to buy a bike
Best service ever! Friendly and helpful.
Thank you Chain Reaction for patiently walking me through the world of electric bikes. I'm so happy to be able to get on a bike again!
friendly, knowledgeable, always helpful
Salesperson listened to my needs and recommended the appropriate bicycle (this is not that common at bike shops, sadly). He also measured my old bike and looked at my position, then swapped parts to give me a better position than with the stock parts. Owner very knowledgeable and reliable. Previous experience with their service department has been excellent.
Great, friendly and speedy service. Very knowledgeable staff.
Best customer service
Very large deletion of Trek bikes and products. Staff was very helpful and knowledgeable.
The entire staff and were extremely helpful... Specially the owner and his awesome son who took time to answer all my questions very patiently and made me feel at home.
I fully recommend everyone to experience this for themselves
I like the service orientation of your business.
Expertise and attention to detail
Friendly environment and great service.
Very helpful about merchandise I was looking for. Although store did not carry the item, other local bike shops were mentioned, as well as calling to check in merchandise inventory before visiting. Good new location!
Love the service, staff and the store layout and ambiance. Thank you.
I came into the shop with my Trek road bike needing a quick front derailleur adjustment and assistance with my Stages power crank. I bought my bike from Chain Reaction, so getting a quick appointment for assistance is much easier. Walked in and explained the issues. Kevin and Mike both took a peek, and Mike quickly handled the adjustment and resolved the crank issue. These guys are knowledgeable about most every issue cyclists experience out on the road and connectivity with our Garmin bike computers, because the staff there are cyclists too. Thanks Kevin and Mike.
We like how knowledgeable the staff is about bikes. Each time we have bought from you, the bike we purchased was perfect for our kids.
Great people, very knowledgeable and friendly. Got my bike back to me in 3 days at a very busy time for the shop by prioritizing the work my bike needed.
Very friendly, knowledgeable and accommodating
Everyone we interacted with was super knowledgeable, patient, and great! River was particularly helpful in finding the right option for my son's next bike. We have bought multiple bikes and accessories through your store over the years and every encounter has been great. We also have relied on your team for some minor repairs/tune ups and have been very happy with that work too.
Quick and friendly
Friendly quick service and very helpful in all matters relating to bicycles.
Easy online order system. Great in-store experience. Professional and friendly staff, particularly Lexi who helped me to pick up my bike.
Very helpful, friendly, efficient and knowledgeable. Would absolutely come back, recommend.