based on 2339 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
More stocks, sizes, assortments of mens apparels and gears.
No large sizes and lousy assortment of jerseys, shorts, gloves and helmets.
I had a tire blowout problem and Mike took lots of time to get to the root of the problem. Mike is always thorough, helpful, and extremely knowledgeable.
bike was not taken care of by ME. It is so much better after your service.
thanks
Awesome service and awesome store. Really appreciate everything Becky has done! Thank you so much!
The sales person listened to my needs and recommended the appropriate product, This was not the case in some other shops I visited. I think the service department is very good, too.
great service.
Family run. Real expertise. Great new space
I've been going here for 10+ years. It's my favorite bike shop.
The bike I purchased is a beautiful unique bike. Well built smooth ride. Service is great. Friendly helpful staff.
Your staff is nice and polite. They are knowledgeable and helpful. Your shop is close to my home...not the closest but your staff makes it worthwhile. Your store is bright and open and easy to move around. At least the old location was I have not been to your new location yet.
Lexi was great, very helpful in finding a bike for my daughter.
Quick service. They were able to squeeze me in immediately
Very friendly and knowledgeable staff. It shows that it’s a family business run by people who have a passion for cycling
Awesome service and very reasonable prices. Now my go to shop.
First rate service - always friendly and fast!
Excellent service and reasonably priced. Most importantly, Mike & Steve stand behind their products and take care of their customers.
Personal, flexible and always helpful
Excellent customer service! Friendly staff and great help!
They know their stuff. Worth the wait.
The level of service at Chain Reaction Bicycles is stellar. Becky, Steve, and Mike know their product and their clients and I’ll do an excellent job in matching the right bicycle with the rider. I have been going to Chain Reaction Bicycles for over a decade and have never had a regret in purchasing a bike there. They go above and beyond on customer service!
Becky was knowledgable, super helpful, friendly and efficient. Great experience.
The personalized attention by the owner and the personnel is just fantastic.
Customer service was the best!! I believe the person that helped me was Michael. After I told him I was new to the cycling world, he made sure to go over the basics of the bike and the best practices when it comes to maintenence. He was kind and very helpful. He definitely made my experience an enjoyable one.
Over the years we have purchased several bikes from Chain Reaction. Their service and support through the purchase process and then later with on going maintenance issues has always been outstanding.
Could do more to go "above and beyond" for the customer. At times, I have observed that when asked questions, it appears that your staff feel as though it's an imposition. Especially during these rough times amidst COVID, having a "no questions asked" perspective and a "the customer is always right" mentality will help generate more business and word of mouth...
Friendly, knowledgeable, helpful people at this bike store.
Family owned business- good service-
kind helpful staff
Good selection, nice new store
Super friendly & knowledgeable.
Wonderful selection.