based on 2556 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I spoke with Kevin on the phone about a bicycle we wanted to purchase, he was very helpful and pleasant unfortunately we were unable to coordinate our schedule to make it to your shop. Thank you for your time
I have been so impressed with the outstanding customer service ! The products are high quality. Staff is friendly, knowledgeable, and responsive. I had a problem with the ebike I purchased from Chain Reaction and they fixed it immediately while I waited. Every encounter I've had in the store has been positive. If you are looking into bikes, definitely check out Chain Reaction.
Impeccable customer service - you really feel taken care of. The workers are empathetic and help you understand what is wrong with your bike while maintaining your every need. Mike helped me fix my bike right there and then and gave me a discount as well based on my predicament.
Very helpful input on how to select a bike for multiple trail-types and save me the money and storage space a 2nd bike would require.
Great, personalized service
Quick and tuning of my bike was well done
Wonderful customer services.
The service was wonderful and very helpful. I appreciated all the help.
The people and the products!
Becky and Sonia were really helpful in fitting my daughter onto the perfect bike. We had options, and were able to pick up the bike the next day.
Ordered online and had to call in twice to ask questions. Both time the staff was very helpful and friendly. Thank you!
Responsive, nice, good selection
Very personalized and prioritized care of me as a loyal customer. I REALLY appreciate it!
The new location for this excellent shop makes it better than ever (easy parking, spacious interior). It's a family business run by a family that loves cycling, and they are very experienced and friendly. The selection of bikes and gear is expansive, and the mechanical work I've had done over the years has always been completed expertly and on-time. Just recently Mike J solved a rather bizarre issue with my rattling carbon wheel... a seemingly normal flat had actually driven a small nail not only through my tire and tube but *inside* the wheel itself. If you can fix that in 5 minutes you might want to run your own bike shop!
Everyone is very helpful and knowledgeable.
Knowledgeable crew with good customer service.
Extremely friendly, knowledgeable staff, who could order the stuff I needed at a fantastic price.
Great customer service!
Chain Reaction is the best! Quick, friendly, and excellent service!
Great customer service! Lexi and Becky were both great! I appreciated the time they spent with us. And Lexi helped us find a bike that my daughter (also named Lexi) would be able to grow with for a few years.
Christy & Lexi K.
Pleasant knowledgeable helpful staff
Great service and products!
Very friendly staff, answered all our questions, provided the service we were looking for
Great shop, great people.
Well curated selection of components and helpful, knowledgeable staff!
I like that you have been there (and at the new location) with many of the same people for the last 20 years that I have been enjoying biking.
Thanks
Awesome service!!!
Our salesperson was outstanding. He was unwilling to sell us something that wasn't a perfect fit, and he looked and looked for bikes coming in. He was knowledgeable, intelligent, and efficient. Superb experience.
All employees are knowledgeable and into bikes. The atmosphere is friendly and helpful. Like this place a lot.
Great selection of brands and products. Friendly and knowledgeable staff.