Chain Reaction Bicycles - CA
Chain Reaction Bicycles 1451 El Camino Real
Redwood City
CA 94063
United States

Average rating: 9.8 out of 10 based on 2318 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 11, 2021 — Rated 10 out of 10 by Mark Stumbaugh Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Great service, knowledgeable staff and generally just a great bicycle shop!! I have been going to Chain Reaction since the 1980s when they were a tiny shop on El Camino near James Ave.

Report a concern   March 11, 2021 — Rated 10 out of 10 by L.V. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Great customer service.!!!!

Report a concern   March 10, 2021 — Rated 9 out of 10 by Lal Heneghan Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Knowledgeable staff helped me immediately. Called me to discuss an additional repair which was needed. Overnight service and delivered when promised. Bike is rolling much better. Very happy!

Report a concern   March 10, 2021 — Rated 10 out of 10 by M.M. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

The staff at Chain Reaction is always friendly and helpful. What more could a cyclist ask for?
Keep it up everyone! And stay healthy!

Report a concern   March 9, 2021 — Rated 10 out of 10 by D.J. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Ordered a saddle online and the pick up process was easy and efficient! Great staff and returning for all my bicycle needs.

Report a concern   March 9, 2021 — Rated 10 out of 10 by S.S. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Great service for my Trek FX bike, which I purchased at Chain Reaction.

Report a concern   March 9, 2021 — Rated 8 out of 10 by S.J. Chain Reaction Bicycles-Redwood City
What could we do to improve?

Store hours are so very limited!

Report a concern   March 8, 2021 — Rated 10 out of 10 by G.F. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Very handsome salesman.

Report a concern   March 8, 2021 — Rated 9 out of 10 by T.L. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Knowledgeable staff. Attention to detail.

Report a concern   March 8, 2021 — Rated 10 out of 10 by C.N. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Super friendly & knowledgeable.
Wonderful selection.

Report a concern   March 8, 2021 — Rated 7 out of 10 by E.C. Chain Reaction Bicycles-Redwood City
What could we do to improve?

More stocks, sizes, assortments of mens apparels and gears.

No large sizes and lousy assortment of jerseys, shorts, gloves and helmets.

Report a concern   March 8, 2021 — Rated 10 out of 10 by David Murphy Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

I had a tire blowout problem and Mike took lots of time to get to the root of the problem. Mike is always thorough, helpful, and extremely knowledgeable.

Report a concern   March 8, 2021 — Rated 10 out of 10 by Bob Ross Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

bike was not taken care of by ME. It is so much better after your service.

thanks

Report a concern   March 6, 2021 — Rated 10 out of 10 by Nani Kadrichu Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Awesome service and awesome store. Really appreciate everything Becky has done! Thank you so much!

Report a concern   March 6, 2021 — Rated 10 out of 10 by Jonathan Blum Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

The sales person listened to my needs and recommended the appropriate product, This was not the case in some other shops I visited. I think the service department is very good, too.

Report a concern   March 2, 2021 — Rated 10 out of 10 by J.T. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

great service.

Report a concern   February 28, 2021 — Rated 10 out of 10 by J.P. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Family run. Real expertise. Great new space

Report a concern   February 28, 2021 — Rated 10 out of 10 by James Brasure Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

I've been going here for 10+ years. It's my favorite bike shop.

Report a concern   February 28, 2021 — Rated 10 out of 10 by Pam Dilley Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

The bike I purchased is a beautiful unique bike. Well built smooth ride. Service is great. Friendly helpful staff.

Report a concern   February 28, 2021 — Rated 10 out of 10 by Joel Olson Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Your staff is nice and polite. They are knowledgeable and helpful. Your shop is close to my home...not the closest but your staff makes it worthwhile. Your store is bright and open and easy to move around. At least the old location was I have not been to your new location yet.

Report a concern   February 28, 2021 — Rated 10 out of 10 by G.M. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Lexi was great, very helpful in finding a bike for my daughter.

Report a concern   February 28, 2021 — Rated 10 out of 10 by An Nguyen Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Quick service. They were able to squeeze me in immediately

Report a concern   February 28, 2021 — Rated 10 out of 10 by Eduardo Pretell Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Very friendly and knowledgeable staff. It shows that it’s a family business run by people who have a passion for cycling

Report a concern   February 28, 2021 — Rated 10 out of 10 by T.L. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Awesome service and very reasonable prices. Now my go to shop.

Report a concern   February 26, 2021 — Rated 10 out of 10 by James Burque Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

First rate service - always friendly and fast!

Report a concern   February 25, 2021 — Rated 10 out of 10 by Steve Bauman Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Excellent service and reasonably priced. Most importantly, Mike & Steve stand behind their products and take care of their customers.

Report a concern   February 25, 2021 — Rated 10 out of 10 by D.T. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Personal, flexible and always helpful

Report a concern   February 25, 2021 — Rated 10 out of 10 by E.G. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Excellent customer service! Friendly staff and great help!

Report a concern   February 25, 2021 — Rated 10 out of 10 by Marc Romer Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

They know their stuff. Worth the wait.

Report a concern   February 25, 2021 — Rated 10 out of 10 by Nathan Dwin Graham Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

The level of service at Chain Reaction Bicycles is stellar. Becky, Steve, and Mike know their product and their clients and I’ll do an excellent job in matching the right bicycle with the rider. I have been going to Chain Reaction Bicycles for over a decade and have never had a regret in purchasing a bike there. They go above and beyond on customer service!


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