based on 2556 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The staff are all knowledgeable about their bikes and all the other assorted products that go with bikes. They know my name when I walk in the store and always provide expert advice.
Knowledgeable, and friendly staff. Great costumer service!
Very friendly, knowledgeable, helpful and very conscious of pandemic protocol for customer, employee safety. Shows they care.
You know Trek. Great service. Reliable source.
Love the friendly staff quality products and good prices
Always ready to help!
They were the only place that had the bike I wanted in stock. Employee was very helpful and patient
Friendly, courteous and very helpful staff.
We have purchased at least eight bikes there over the years. Led by Mike, the entire staff is knowledgeable, helpful and highly service oriented.
Knowledgeable staff, and always ready to help
I'm very happy with my purchase, and your service since I bought it has been excellent.
Best service in Bay Area.
No other store comes near the excellent service that I get at this store.
Thank you
Sean McKenna
customer service
Chain Reaction is my go-to bike shop! They are also a great local business to support. Customer service is always excellent. All the employees are super friendly and knowledgeable. You get helped quickly and usually they have what you need. There is a broad selection of bicycles they have or can get for you. The pandemic has given the bicycle industry a boost so you've got to be patient.
Mike J knowledge and helpfulness. Great evoke choices.
Friendly, helpful, knowledgeable, and reliable
always great service from mike and crew.
Great customer service
Mike was very helpful and fixed my problem.
I love supporting this family owned business. They are always so helpful either on the phone or in person. My trek bike has changed my life and chain reaction is always there to support me!
The staff was really helpful and was happy to answer any questions that me and my wife had about mountain biking.
Great service and products.
The friendliness and competence of the staff.
They are very knowledable and helpful in every way
Had a great emergency repair experience! Thanks so much for the help.
Everyone pays attention to detail and want to ensure customer has a great experience. When leave you know you will be back again for all your bicycle needs.
Service is top notch and that matters the most.
Service is prompt and very thorough. Totally customer focused.
The best in the Bay Area.
customer service. interested in what i need.
products? everyone has same products.
Great selection, Knowledgeable staff, Fair pricing.