Chain Reaction Bicycles - CA
Chain Reaction Bicycles 1451 El Camino Real
Redwood City
CA 94063
United States

Average rating: 9.8 out of 10 based on 2556 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 26, 2021 — Rated 10 out of 10 by Ariana Baltay Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Bikes have modernized since I was younger and more familiar with features. I primarily rely on the guidance and expert advice about the features of the bikes so that I can make the right purchase.

Report a concern   September 26, 2021 — Rated 10 out of 10 by Joey Wannouch Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Steve was an absolute legend! I’ve moved to redwood from Melbourne Australia and needed a commuter, I had already done my research on the bike I wanted but sure enough Steve gave me a complete rundown of everything I needed to know! Walked in knowing little and walked out an expert thanks to Steve! The store was super busy but all the staff were very lovely and attended to everyone’s needs in a timely manner! Would highly recommend chain reaction and the team for all your biking needs!!

Report a concern   September 26, 2021 — Rated 10 out of 10 by Mark Foster Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

It was a great experience. Everyone was helpful throughout the process.

Report a concern   September 26, 2021 — Rated 10 out of 10 by D.S. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Helpful, patient, and friendly service.

Report a concern   September 24, 2021 — Rated 10 out of 10 by N.M. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Really helpful and my bike was ready at the time it was promise.

Report a concern   September 24, 2021 — Rated 10 out of 10 by Ray Franklin Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Great customer service!

Report a concern   September 23, 2021 — Rated 10 out of 10 by Sunil Butler Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

The personal service which is patient and educational and always done with the best interests of the client.

Report a concern   September 23, 2021 — Rated 10 out of 10 by Marvin Pirir Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

As always customer service ,

Report a concern   September 23, 2021 — Rated 10 out of 10 by Philip Abrams Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Great service and very nice employees.

Report a concern   September 23, 2021 — Rated 10 out of 10 by Lucas Alton Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

My recent review can be found on Google.

Report a concern   September 23, 2021 — Rated 10 out of 10 by K.K. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

The person who helped me at the store - tall, older gentlemen was very precise and diligent to get the bike seat at the right height and my position on it correctly. He was patient, gracious and even though I did not buy a bicycle he made me feel like a very valued customer. I would recommend Chain Reaction and it would also be my first stop when exploring new bikes for the future.

Report a concern   September 23, 2021 — Rated 10 out of 10 by Linda Steve Marsh Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

You guys rock. You literally helped my husband Steve Marsh for free last week.
Mike thank you from Linda and Steve Marsh

Report a concern   September 23, 2021 — Rated 10 out of 10 by K.V.L. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Knowledgeable and helpful staff. Quality products.

Report a concern   September 23, 2021 — Rated 10 out of 10 by Valerie Jones Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Most of the folks in your shop know me by my first name which is almost unheard of in these times. Kevin found me the exact helmet I was looking for and also a pump. No fuss no muss.
Thank you

Report a concern   September 23, 2021 — Rated 10 out of 10 by R.S. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

The staff are very attentive.

Report a concern   September 23, 2021 — Rated 10 out of 10 by Brian Cole Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Friendly excellent service on my road bike even though it is not a Trek. Mike J. takes the time to really figure out what is the cause of mechanical problems and only recommends repairs as needed.

Report a concern   September 23, 2021 — Rated 10 out of 10 by Samuel Yu Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Had the Trek bike we were looking for, and also has Electra bikes in store.

Report a concern   September 23, 2021 — Rated 10 out of 10 by J.M. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Customer service.

Report a concern   September 16, 2021 — Rated 10 out of 10 by Lewis Hughes Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

I am a long time customer of Chain Reaction Bicycles, all of the staff are friendly and helpful. I'm a big fan of Bontrager gear, it just seems to work.

My first bike was a 1994 Gary Fisher Hoo Koo E Koo which I bought at Chain Reaction, sold to me by Mike.

My last bike, also from Chain Reaction, is a 2017 Trek Crocket. I currently have three bikes manufactured by Trek and purchased at Chain Reaction. I also bought a bike for my daughter, and I purchased an additional bike to ride around our school campus, all from Chain Reaction.

I have purchased many components and accessories from Chain Reaction and I am very pleased with all of my purchases.

Sincerely, Lewis Hughes

Report a concern   September 13, 2021 — Rated 3 out of 10 by S.H. Chain Reaction Bicycles-Redwood City
How did we disappoint you and what can we do to make things right?

Told by phone item was in stock, so I drove over. Upon arrival it couldn’t be fully located, but offered some parts without packaging for a modest discount to fulfill. The whole thing a bit disappointing in that regard, as well as kind of a penny pinching sensibility to accepting a previously installed part at almost full price (I mean just brake pads, but still…) Anyway, it’s fine, I want to support the local bike shop, but would have been more reassuring if things were as indicated.

Report a concern   September 12, 2021 — Rated 10 out of 10 by Jeanmarie Verdun Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Kindness of the team and good quality of product

Report a concern   September 9, 2021 — Rated 10 out of 10 by Deborah Skucas Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Mike and his entire staff always make the customer the priority. I stopped by with a flat that I couldn’t quite finish fixing and as soon as I walked in - Mike grabbed the wheel and popped it on. I encouraged him to charge me for the labor - but he declined- saying the wheel was almost done & that I had done the hard part ! We have been faithful customers for 30+ years and are grateful for their passion for bikes.

Report a concern   September 9, 2021 — Rated 10 out of 10 by Chris Cahill Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

knowledgeable staff. beautiful store. consistently helpful

Report a concern   September 9, 2021 — Rated 10 out of 10 by Russ Altman Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Very knowledgable and forthright about all issues. I have purchased many bicycles from them over the years for family and self, always a pleasure.

Report a concern   September 9, 2021 — Rated 10 out of 10 by C.D. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Good service, knowledgeable staff.

Report a concern   September 9, 2021 — Rated 10 out of 10 by M.G. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Great products and very helpful and friendly service all the time.

Report a concern   September 6, 2021 — Rated 7 out of 10 by D.W. Chain Reaction Bicycles-Redwood City
What could we do to improve?

Be more friendly when we walk on and ask what where there to do. Listen to what we want and try not to change to a smaller bike size.

Report a concern   September 6, 2021 — Rated 10 out of 10 by Chris Caroline Robinson Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Great service, and exceptional staff!

Report a concern   September 6, 2021 — Rated 10 out of 10 by Andrew Chen Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Fast service. Friendly staff.

Report a concern   September 5, 2021 — Rated 9 out of 10 by U.C. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Professional service


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