based on 2833 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Establishing relationships with customers by keeping records of people’s bikes and maintenances.
Great service, friendly staff and the best Trek inventory in the area.
I appreciate the service and information. And friendliness of the staff. I know that the bike is of good quality.
I appreciate doing business with a family-owned establishment. I like the variety of bike and accessories that you carry. I always get great customer service.
You are great at what you do and also are very nice people.
i will ask a question back.. What is there not to like?
answer: nothing.
I have bought my first serious bike from Chain Reaction over 30 years ago. I received great advice then, and I have continued to get great and honest advice on my purchases over the years. Also, the service is outstanding and the people in the shop listen and take their time to understand your needs. I still have that bike I purchased over 30 years ago!
Friendly experienced customer service, they take care of you especially on servicing your bike
Great service and great products. It feels good to support a family owned business that has been serving the community for a long time.
Fantastic Knowledgeable staff, very helpful.
Staff is vary helpful and experianced. Iv been going there of and on for the bike or parts I need for over 20 years.
All the staff always knows my name and everyone shares Information between them no matter how many questions one asks.
Thank you and I look forward to visiting the store again so my bike always is in tip top shape.
Prompt and knowledgeable.
Very good about communication
Expert staff. Quality items. Nicely laid out store in Redwood City.
Knowledgeable and friendly!
Wonderful staffs, helpful and very friendly crew
Diverse selection, lots of seat upgrades available as well as clearance saddles. Also I was able to borrow an Allen wrench to swap out my old seat on the spot
Friendly helpful service, responsive.
super fast service and had the part I needed.
Friendly service. The shop people are so knowledgeable that they can answer any questions I ask. For this time, I purchased shift and brake cables. He (I'm sorry I forgot his name) provides multiple options and explained their pros and cons. That was greatly helpful for me to consider the balance between safety/performance and cost in choosing which ones to buy.
Steve and Mike are awesome. They pour their heart into everything they do. Truly, very hard to find friendly, professional, trust worthy business owners like them anywhere. Thank you Steve, Mike and all Chain Reaction Staff!
Best staff ever!
Great products, great service, they always go the extra mile.
Great service!!
I like the personal care that every buddy at chain reaction bicycles shows me. Steve and Mike have established the highest standards from there long experience. Dictation can be very funny. I said everybody. Thank you
Everything
Customer service from Kevin was really impressive. Even under what was an unusually stressful situation, Kevin was calm and professional. In the end, the bike that I tried was not the right bike for me, but I will still try to find a way to support this shop in the future. Very positive experience, friendly service, and great people running this shop.
Great customer service. It would be nice if there was a wider selection of bikes for smaller people
Bought my first bike with them. Very friendly and helpful staff. Makes you feel as if you have a friend helping you finding the right bike size configuration. I went back after 5 months for their free service offer and they honored it with pleasure even though offer was valid for 3 months. Highly recommeded.