based on 2353 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
You guys are great. Most pleasant experience buying my bike from your store and stopping by for service.
You know so much about bikes, I had been impressed by mike, Kevin and Becky constantly!!!!
Thank you so much.
Quick turnaround on fixing my wheel
Great quality products and knowledge staff, thank you!
Friendly, professional, helpful. Work is always done on time.
Kevin and Mike are very knowledgeable and friendly. They want you to be happy with your purchase or repair and will do whatever is needed for that to happen
Great products, services and the team is great at helping customers
Kevin always gives great service and ideas
Great personal service in getting my new bike ready. Thanks!
All fine.
great quality products and top-end customer service!
Very friendly and incredibly helpful!
The staffs are friendly and knowledgeable. I’ll definitely trust them with my bike in the future
I'm coming up on 20 years of using Chain Reaction Bicycles to keep me safely on the road cycling my well tuned, quiet bikes. This LBS has a professional team and they really look after their regular customers! On my visit this week I saw a pretty good supply of new bikes ready for test riding! The new location has good parking and that was a great addition to the shop.
Pedal on ALL!
Gary
San Mateo
Super mechanic Mike J!!!! Very friendly and accommodating.
Service was excellent, courteous, professional and my bike is as good as new.
Quality products - I can count on finding products that are durable and hold up to our family’s use.
Staff know me when I arrive and are always helpful. Definitely a top contender to purchase bikes, accessories and maintenance.
Great family run local bike shop, very friendly and helpful staff with a great inventory and service department!
Always knowledgeable and helpful. After an expert tuneup, my Trek rides like new again. Thank you.
Always good mechanical support and technical advice.
Nice and genuine service!
I like the personal care and knowledge of the staff.
I trust the owner Mike Jacoubowsky to provide honest, informed advice and to be responsible for all maintenance and repair work they perform.
I'd like to feel more connected to your store and feel part of a biking family, but I don't really know how to do that.
Thumbs way up!
Steve was super helpful to fix my broken kickstand. Many thanks!
no
Attentive and mindful of what we wanted out of our bikes.
Great service friendly knowledgeable staff