based on 2556 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
One of the best bike shops in the Bay Area. The staff was friendly. She answered all my questions and helped with several test spins I had requested, which made it really easy for me to make a decision as to which model I should get.
Super friendly, very knowledgeable folks who love bikes! What's not to like?
Competent and caring staff.
Quality product, inventory and service. Excellent customer service...knowledge.
Great service！Very happy with everything.
The staff are so awesome- can’t say enough great! So helpful, knowledgeable, patient, funny, “on it”
Gail Wright
Very friendly and helpful staff!
Personalized accurate service.
Excellent service! Family owned business with attention to detail and fair customer service. As a new cyclist I would recommend this business to anyone! Thank you for getting me back on the road quickly!!!
Sonia was awesome and knowledgeable about helmets and the options.
The entire experience from beginning to end was excellent!! Communications clear and the bike selected for me was fantastic! See my Google review.
Your people are always excellent. Knowledgeable, pleasant, polite, helpful. Thank you
Chain Reaction has always been a friendly place to shop. their expertise is impressive. the people there are true biking fans. I have never asked for something that they did not have.
Great selection and extremely helpful and friendly service. Family run business.
Best customer service in the business! Mike is always willing to accommodate and go out of his way to help a customer.
Friendly, knowledgeable, always ready for you
Received helpful advice
As always, I love the abuse!
I've been buying bikes from Mike and his family at Chain Reaction for almost 30 years. They have always delivered caring customer service. I wouldn't buy a bike from anyone else.
They have great service and do many adjustments and minor repairs at no cost!! Try finding another shop that will do that!!!
The service was perfect. I was able to have my bike serviced quickly.
Our salesperson, whose name I believe is Becky, was EXCELLENT. (To make sure I am identifying her correctly, she was due to have shoulder surgery last fall).
The greatest thing was that Becky quickly assessed the right stem length and angle for the bike -- changing it out to the correct configuration before my test ride of the Domane SL-6 which I purchased from CR in 9/21.
On evaluation just yesterday, my husband & I verified that my Ritchey travel bike (not ridden since the new bike purchase) needs to have the handlebar stem shortened and raised to match the correct configuration on the new bike.
I have ridden the new bike about 1600 miles since the purchase last September, and this bike has been really fantastic.
There was one little "hiccup" in that early on there was the sensation of the seat post slipping inside the frame. From an on line suggestion, we used electrical tape to wind around the seat post to add to the diameter -- and knock on wood this problem has not recurred.
I sometimes refer to this new bike as my "e-bike" because it is so fast and glides so well. I love the disc brakes and the low pressure 32 mm tires.
A very good experience overall -- thanks !!!
They were helpful, efficient and affordable.
Service was fantastic and the employees were super nice and helpful. I would definitely recommend the shop to anyone
excellent repairs and friendly service
Explain your products better.
Show a little more patience with your customers .
Thanks
Outstanding service and product technical knowledge from Steve. He also threw in plenty of patience as I rattled thru my lists of questions pre and post sale. Also appreciated that this is a family business - very rare find in a world of direct-from-manufacturer, big box retail etc. I was perfectly comfortable leaving my "everything" behind the desk (clunky keys, phone, wallet) to make my test ride comfortable.
Test ride - felt well equipped with safety lights and the printed route map was a neat touch.
Kevin helped me find a Trek Fuel EX7...and took the time to explain some of the non-obvious differences from my road bike and old MTB. I appreciate all the practical advice you guys offer, and that it is anchored in our local conditions.
Helpful and knowledgeable sales staff.
Personalized service with utmost care.
Going over and above for cust sat
Ensuring all queries are resolved.
Genuine help