Chain Reaction Bicycles - CA
Chain Reaction Bicycles 1451 El Camino Real
Redwood City
CA 94063
United States

Average rating: 9.8 out of 10 based on 2556 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   December 15, 2021 — Rated 10 out of 10 by Bill Sherwin Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

This store provides old-fashioned customer service and takes great care of their customers! I would not buy a bicycle anywhere else!

Report a concern   December 13, 2021 — Rated 10 out of 10 by S.K. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Great service-you all really went the extra mile fixing my bike. Tracking down parts, fast service, friendly. Two thumbs up!

Report a concern   December 13, 2021 — Rated 10 out of 10 by G.K.W. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Friendly service, dependable, knowledgeable staff and mechanics, all terrific!

Report a concern   December 12, 2021 — Rated 10 out of 10 by T.M. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Our salesperson was extremely courteous, knowledgeable, and friendly. She knew her way around the Electric Trek bike and answered all our questions expertly. We did purchase the bike!

Report a concern   December 12, 2021 — Rated 10 out of 10 by Terri Sachs Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Fabulous customer service !!

Report a concern   December 12, 2021 — Rated 10 out of 10 by J.K. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Not only did you fix my popped tire but you helped figure out why it kept happening. Thank you!

Report a concern   December 12, 2021 — Rated 10 out of 10 by B.B. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Thanks again for your help. Bike repair very well done and rapidly done.

Report a concern   December 11, 2021 — Rated 10 out of 10 by Janet Renner Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Thorough and super timely service! Thank you

Report a concern   December 10, 2021 — Rated 10 out of 10 by D.H. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

helpful salesperson. You had the exact bike model I needed in stock.

Report a concern   December 8, 2021 — Rated 10 out of 10 by Reyn Johnson Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Superb service. Easy access to products.

Report a concern   December 7, 2021 — Rated 10 out of 10 by Maria Rovas Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Excelente atención al cliente. Son muy amigables y me ayudaron en todo lo que necesitaba .

Report a concern   December 7, 2021 — Rated 10 out of 10 by Andre Marques Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Everything is good!
Kevin is a very nice 👌 guy

Report a concern   December 7, 2021 — Rated 10 out of 10 by T.C. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Very knowledgeable and helpful. They did everything to help me find what I was looking for even when they didn't have stock.

Report a concern   December 7, 2021 — Rated 10 out of 10 by A.H. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Great service and attention to detail - highly recommended

Report a concern   December 6, 2021 — Rated 10 out of 10 by John Tarlton Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

The new store is even better than the old. Fantastic vibe.

Report a concern   December 6, 2021 — Rated 10 out of 10 by J.W. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Employees are so friendly, knowledgeable and helpful. thank you!

Report a concern   December 6, 2021 — Rated 9 out of 10 by J.L. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

excellent service and quality products and repairs.

Report a concern   December 6, 2021 — Rated 10 out of 10 by David Oconnor Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Attentive personal service. They truly want you to be safe on the bike you own. Thorough check up on the
Bike to be repaired.

Report a concern   December 5, 2021 — Rated 10 out of 10 by H.N. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

good products and knowledgeable service

Report a concern   December 4, 2021 — Rated 10 out of 10 by J.Z. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Very personalized service.

Report a concern   December 4, 2021 — Rated 10 out of 10 by Ted Schulze Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

I enjoy the warm and welcoming “local bike shop” atmosphere. I know I can trust the competence of the mechanics and knowledge of the salesperson. I feel good knowing my money is going to real people and not a faceless corporation.

Report a concern   December 4, 2021 — Rated 10 out of 10 by Carrie Philpott Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Best customer service in town!

Report a concern   November 30, 2021 — Rated 10 out of 10 by R.L. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Prompt and excellent service.

Report a concern   November 29, 2021 — Rated 10 out of 10 by F.S. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Product line
Knowledgeable sales staff
Friendly staff
Customer service
Product support, warranty

Report a concern   November 28, 2021 — Rated 10 out of 10 by Pamela Perkins Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

I have always enjoyed my interaction at CR. The personal service has been impeccable and meaningful. You sold me the right bike that you said would be perfect for me. And it is. The fact that you are a family owned and run business is rare these days when big box stores and chains tend to close you guys down. You are the best, and I'm delighted you are MY BIKE SHOP!

Pam Perkins
Redwood City

Report a concern   November 28, 2021 — Rated 10 out of 10 by K.B. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

The warm welcome I am always greeted with when I enter the store as well as the efficiency with which the staff works to meet the needs of customers.

Report a concern   November 28, 2021 — Rated 10 out of 10 by A.S. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Staff are very knowledgeable, friendly, and helpful. Will definitely recommend Chain Reaction to friends.

Report a concern   November 28, 2021 — Rated 5 out of 10 by T.H. Chain Reaction Bicycles-Redwood City
How did we disappoint you and what can we do to make things right?

Have to say I forgot my mask upon walking in was greeted by an older woman sitting at the counter to say abruptly “ sir your mask” felt the reminder could of been more friendly and I might of been handy for you to have had mask on hand , So I did go back to car and get mask and made my purchase , her approach was a turn off

Report a concern   November 28, 2021 — Rated 10 out of 10 by P.B. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

I’m visiting from out of town and botched a pedal installation. Their patient, timely, and effective service had me on my way in minutes. At a time when excuses, delays, and price gouging are increasingly common, this was a wonderful and reassuring experience.

Report a concern   November 28, 2021 — Rated 10 out of 10 by John Madden Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Kevin was very thorough in taking measurements of my former bike, me and my new bike to make sure that it was the right size for me. I am still amazed that you had this rare new bike in stock!


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