based on 2556 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great service-you all really went the extra mile fixing my bike. Tracking down parts, fast service, friendly. Two thumbs up!
Friendly service, dependable, knowledgeable staff and mechanics, all terrific!
Our salesperson was extremely courteous, knowledgeable, and friendly. She knew her way around the Electric Trek bike and answered all our questions expertly. We did purchase the bike!
Fabulous customer service !!
Not only did you fix my popped tire but you helped figure out why it kept happening. Thank you!
Thanks again for your help. Bike repair very well done and rapidly done.
Thorough and super timely service! Thank you
helpful salesperson. You had the exact bike model I needed in stock.
Superb service. Easy access to products.
Excelente atención al cliente. Son muy amigables y me ayudaron en todo lo que necesitaba .
Everything is good!
Kevin is a very nice 👌 guy
Very knowledgeable and helpful. They did everything to help me find what I was looking for even when they didn't have stock.
Great service and attention to detail - highly recommended
The new store is even better than the old. Fantastic vibe.
Employees are so friendly, knowledgeable and helpful. thank you!
excellent service and quality products and repairs.
Attentive personal service. They truly want you to be safe on the bike you own. Thorough check up on the
Bike to be repaired.
good products and knowledgeable service
Very personalized service.
I enjoy the warm and welcoming “local bike shop” atmosphere. I know I can trust the competence of the mechanics and knowledge of the salesperson. I feel good knowing my money is going to real people and not a faceless corporation.
Best customer service in town!
Prompt and excellent service.
Product line
Knowledgeable sales staff
Friendly staff
Customer service
Product support, warranty
I have always enjoyed my interaction at CR. The personal service has been impeccable and meaningful. You sold me the right bike that you said would be perfect for me. And it is. The fact that you are a family owned and run business is rare these days when big box stores and chains tend to close you guys down. You are the best, and I'm delighted you are MY BIKE SHOP!
Pam Perkins
Redwood City
The warm welcome I am always greeted with when I enter the store as well as the efficiency with which the staff works to meet the needs of customers.
Staff are very knowledgeable, friendly, and helpful. Will definitely recommend Chain Reaction to friends.
Have to say I forgot my mask upon walking in was greeted by an older woman sitting at the counter to say abruptly “ sir your mask” felt the reminder could of been more friendly and I might of been handy for you to have had mask on hand , So I did go back to car and get mask and made my purchase , her approach was a turn off
I’m visiting from out of town and botched a pedal installation. Their patient, timely, and effective service had me on my way in minutes. At a time when excuses, delays, and price gouging are increasingly common, this was a wonderful and reassuring experience.
Kevin was very thorough in taking measurements of my former bike, me and my new bike to make sure that it was the right size for me. I am still amazed that you had this rare new bike in stock!
This store provides old-fashioned customer service and takes great care of their customers! I would not buy a bicycle anywhere else!