Chain Reaction Bicycles - CA
Chain Reaction Bicycles 1451 El Camino Real
Redwood City
CA 94063
United States

Average rating: 9.8 out of 10 based on 2556 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 9, 2022 — Rated 10 out of 10 by B.E. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Good selection, great service

Report a concern   April 7, 2022 — Rated 10 out of 10 by Licerio Astudillo Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Excellent service! Bike is fixed the next day.

Report a concern   April 7, 2022 — Rated 10 out of 10 by Jessica Massey Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Amazing staff, fast service turnaround, and a great location!

Report a concern   April 6, 2022 — Rated 9 out of 10 by T.H. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Friendly staff, good quality products

Report a concern   April 5, 2022 — Rated 10 out of 10 by Byron Banks Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Great service and technical guidance from Kevin and everyone.

Report a concern   April 4, 2022 — Rated 10 out of 10 by J.P. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Great, friendly family business

Report a concern   April 4, 2022 — Rated 10 out of 10 by J.M. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Great service!

Report a concern   April 4, 2022 — Rated 10 out of 10 by Lewis Hughes Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

I have a great rapport with the Chain Reaction staff, they are very friendly and helpful.

Report a concern   April 1, 2022 — Rated 10 out of 10 by D.E. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Top notch products and friendly staff!!!!!

Report a concern   March 31, 2022 — Rated 10 out of 10 by J.O. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

I like the friendly, knowledgeable and helpful staff. A fine family operation.

Report a concern   March 31, 2022 — Rated 10 out of 10 by A.M. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

You had a quick turnaround for my bicycle repair. Very friendly and helpful service. Thank you!

Report a concern   March 31, 2022 — Rated 10 out of 10 by Paul Wilson Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Friendly, knowledgeable and professional staff

Report a concern   March 31, 2022 — Rated 10 out of 10 by J.L. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Family business. Attentive service

Report a concern   March 28, 2022 — Rated 10 out of 10 by Terri Epidendio Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

I love your customer service! Your staff is always knowlegeable, honest about what is and is not needed, follows through on comms and commitments and friendly. What more could a bike owner ask for!!

Terri Epidendio
Menlo Park

Report a concern   March 23, 2022 — Rated 10 out of 10 by Geng Li Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Great selection. Friendly and knowledgeable staff, excellent customer service.

Report a concern   March 23, 2022 — Rated 10 out of 10 by Steve Buddie Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Always willing to help, even when they don't have the time/resources to help. That is what is clear and appreciated!

Report a concern   March 23, 2022 — Rated 10 out of 10 by M.S. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

I have been a customer of Chain Reaction for well over 10 years and truly appreciate the quality of service. They give honest advice and looks for ways to resolve bike or accessory problems at the lowest cost to the customer. It is a well run family owned business that is professionally run.

Report a concern   March 22, 2022 — Rated 9 out of 10 by S.T. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Prompt response to emails.
People in the store were helpful - the person who helped me with setup of my bike was very patient and answered all my questions about electronic shifters. Much appreciated.

Report a concern   March 17, 2022 — Rated 10 out of 10 by Philip Abrams Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

It is no mystery to running retail stores...care about your customers, like what your are doing, and treat your customers the way you would like to be treated. I get this fine service at Chain Reaction. Thanks , Phil

Report a concern   March 17, 2022 — Rated 10 out of 10 by Michael Perkins Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

I've Always gotten Excellent Service from the Friendly Employee's and I tell my friends who ride
Bikes about the New Bikes I see in the store. If they don't have a Part or Tube I need, it doesn't take long for them to get it.

Michael J Perkins

Report a concern   March 16, 2022 — Rated 10 out of 10 by A.S. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

The staff is friendly and very helpful.

Report a concern   March 16, 2022 — Rated 10 out of 10 by Takashi Momiki Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Friendly!!
accuracy!!
Fast!!

Report a concern   March 16, 2022 — Rated 10 out of 10 by Deborah Skucas Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

At Chain Reaction - I feel like I am family ! All my bike needs are handled in the most professional way. If I come in with a flat tire - every effort is made to get it fixed as soon as possible.

Report a concern   March 16, 2022 — Rated 10 out of 10 by Valery Miftakhov Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

knowledgeable.

Report a concern   March 16, 2022 — Rated 10 out of 10 by J.M. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Staff act like friends and give great advice.

Report a concern   March 16, 2022 — Rated 10 out of 10 by K.M. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Great service and helpful staff

Report a concern   March 11, 2022 — Rated 10 out of 10 by J.B. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Very friendly and knowledgeable and helpful staff!

Report a concern   March 9, 2022 — Rated 10 out of 10 by John Ward Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

I have been happy with all the service and support I have received at Chain Reaction over the years.

Report a concern   March 8, 2022 — Rated 10 out of 10 by T.P. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

The best shop in the Peninsula

Report a concern   March 8, 2022 — Rated 10 out of 10 by J.L.B. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Products are great but customer service is fantastic!


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