based on 2556 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very happy overall. Becka helped me with all my questions and purchase. Definitely come back if need to purchase bike for my family.
Return policy is not that great and bike wasn’t verified to be in working order prior to being taken out of store. Similar to what you could expect from REI or Sports Basement. Which have a more forgiving return policy than “If it’s been ridden it’s not returnable.”
This return policy plus the fact that the bike is shown to be in working order prior to walking out the store can leave a buyer SOL, if the gears malfunction as soon as they took it for a “short ride.” Which now can’t be returned.
Fantastic service ,friendly people and awesome bicycles!
High quality products and services provided in a timely manner. Personable staff!
Everyone is at Chain Reaction is so Knowledgeable, friendly and eager to help.
The sales people, Becky and Sonja. were friendly and took their time to explain the differences of the bikes.
When it came to bike racks I'm not so sure.
Top quality merchandise, very large selection of bicycles and E-Bikes. Plus an enormous inventory of bicycle accessories. Service is excellent, professional and helpful. The owners of the bike shop and their staff are friendly and extremely Knowledgeable about the product they sell.
Attentive, communicative, informative, willing to teach
Friendly bunch who take good care of customers and their bikes. Not bike snobs.
Very good repair shop. Much needed break replacement completed in (1) day.
Great Customer Service.
Good service and good products!
I miss the big clothing selection you used to have. And the dressing rooms. )-: But the service is, as always, fabulous!
Knowledge, prompt service
Great products, knowledgeable maintenance, quick turn around for flats, chain replacement, and new pedal selections.
Every time I walk into Chain Reaction I feel like I am an old friend stopping by. The staff are all knowledgeable and friendly and make every effort to get me and my bike back on the road again ASAP !
Hi quality products that are reasonably priced + excellent & attentive service = highest possible satisfaction
Great personalized service and advice, always willing to go the extra mile.
Great customer service
Great service from the sales lady whose name I can’t remember. She was great with my son.
Terrific selection of both clothes and accessories.
Everyone there is so knowledgeable about the inventory.
Wonder service and quality bicycles and accessories. Chain Reaction is my “go to “ bike store.
Best service, great bike, super staff!
Great service and advice for a parts upgrade, thanks!
personal service. great help picking out the right bike for me, and customizing it to fit even better. talked me through 'care and feeding', and have a one month follow-up/tune-up service.
I appreciate the service and friendliness of everyone who works there. It is clearly a passion for all involved!
Extremely prompt service for those who purchase bikes from them. I’ve been a loyal customer since 1992.
The staff is always courteous and professional. Solutions and options to repairs are explained thoroughly.
Very friendly, helpful, and quick!
Becky is great. She is on top of everything. She knows what I want before I want it.
Trek products are the best. Sure you may be able to get them elsewhere, but Chain Reaction are expertd