Chain Reaction Bicycles - CA
Chain Reaction Bicycles 1451 El Camino Real
Redwood City
CA 94063
United States

Average rating: 9.8 out of 10 based on 2556 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 13, 2022 — Rated 10 out of 10 by Art Fuenzalida Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

I love the service. Mike and Matt are always on it.

Report a concern   January 11, 2022 — Rated 10 out of 10 by A.T. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Excellent service. Came in to get a new bike. Very friendly staff, impressive collection, lots of accessories. Would highly recommend visiting this bike shop!

Report a concern   January 10, 2022 — Rated 10 out of 10 by R.S. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Excellent in every way, quality of service, customer service and products. And pleasant too.

Report a concern   January 8, 2022 — Rated 9 out of 10 by C.S. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Knowledgeable staff.

Report a concern   January 8, 2022 — Rated 10 out of 10 by M.L. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Friendly family fun business

Report a concern   January 7, 2022 — Rated 10 out of 10 by R.P. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

All staff is helpful and knowledgeable about their products and services. It's easy to go in and tell them what you need and in a matter of minutes your out the door . . . . very efficient.

Report a concern   January 7, 2022 — Rated 10 out of 10 by T.S. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Becky was very nice and super helpful

Report a concern   January 6, 2022 — Rated 10 out of 10 by B.N. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Knowledgeable staff, friendly and fast service.

Report a concern   January 6, 2022 — Rated 10 out of 10 by Joice White Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

always warm & speedy assistance from the entire crew -
this local shop is our go-to for items big & small

Report a concern   January 5, 2022 — Rated 10 out of 10 by Rushi Patil Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Amazing customer service !!!! 10/10

Report a concern   January 5, 2022 — Rated 10 out of 10 by Mark Nachlis Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Easy to work with and very knowledgeable.

Report a concern   January 5, 2022 — Rated 10 out of 10 by Alison Chubb Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Friendly and prompt service! Love that it’s family-owned and operated!

Report a concern   January 4, 2022 — Rated 10 out of 10 by John Guthrie Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

The friendliness and helpfulness of the staff can’t be beaten.

Report a concern   January 4, 2022 — Rated 10 out of 10 by James Hoppe Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Every question I had was answered, I received great advice, and they had everything I needed at good prices. Friendly service as well! I will absolutely recommend!!!

Report a concern   January 1, 2022 — Rated 10 out of 10 by Mark Schroeder Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Kevin was very helpful, knew his products well, and understood my needs in helping me select a mountain bike - the transaction was fast and efficient

Report a concern   December 31, 2021 — Rated 10 out of 10 by C.W. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Good products and good support!

Report a concern   December 31, 2021 — Rated 10 out of 10 by Kim Britz Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

How professional, friendly, knowledgeable , nice, and patient everyone was. From the moment I called about the bike and placed my deposit, to picking up my bike. Just really, really great!

Report a concern   December 30, 2021 — Rated 10 out of 10 by M.B. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

First and foremost, the store had the bike I wanted to buy. Everyone was really friendly and helpful, and the installation of accessories was done very quickly.

But what I really liked was the atmosphere in the store. While I was waiting, several other customers received help. The staff was very friendly and helpful to all of them.

Report a concern   December 29, 2021 — Rated 10 out of 10 by N.A. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Thank you in helping me choose the bike that was right for my intended use and type of body. I came in and was helped by one sales person one day and then another on the day I test drove the bike. If the sales person did not know the answer to something they simply asked the right person in the shop and got an immediate answer. There was no sales pressure either. Thank you for everything . It was a good experience without any hassle. I own my own business and looking at it from my perspective it was a positive and easy purchasing experience. First name removed A.from San Carlos

Report a concern   December 28, 2021 — Rated 10 out of 10 by Thomas Couch Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Personal service from seasoned experts.

Report a concern   December 27, 2021 — Rated 8 out of 10 by E.M. Chain Reaction Bicycles-Redwood City
What could we do to improve?

I think your show room floor could look much better with user displays and graphics and better gondolas. It looks like an empty building had floor displays put in with no real thought to layout. Also, would be great, with the available floor space, to put in a bigger variety of product/kit, not just bikes. Just my 2 cents. Otherwise, the community is grateful that you are here!!

Report a concern   December 25, 2021 — Rated 10 out of 10 by M.S. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Great service and selection. We thought my son needed a kids bike but they helped size him up and found he was ready for an adult small bike. We did a test ride and got a nice bike that will last him longer.

Report a concern   December 25, 2021 — Rated 10 out of 10 by M.B. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Great advice and help

Report a concern   December 25, 2021 — Rated 10 out of 10 by A.R. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

great service. fixed my bike super fast. very honest

Report a concern   December 24, 2021 — Rated 9 out of 10 by K.W. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Friendly prompt thx

Report a concern   December 24, 2021 — Rated 10 out of 10 by Jim Harvey Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Kevin doing the extra for me and Kathy's new bicycle. And thanks Keven for finding and recommending that bike in your existing inventory, and helping me put it into the car in the rain.

Report a concern   December 23, 2021 — Rated 10 out of 10 by Elliott Bloom Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Friendly shop. Excellent service and products. Good location with parking.

Report a concern   December 22, 2021 — Rated 10 out of 10 by G.C. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Thank you for providing personalized recommendations and explaining the different options! I really appreciated the friendly and helpful service.

Report a concern   December 19, 2021 — Rated 10 out of 10 by Paul Carrick Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

your always good! for over 20 years now. Paul Carrick

Report a concern   December 16, 2021 — Rated 10 out of 10 by Justin Schneider Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Smooth reliable service with a friendly smile. Showroom still well stocked even with the ongoing shortages.


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