based on 2353 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I took care of everything I needed in one stop. Kevin helped me sort through the options efficiently and leave with confidence in my choice of equipment.
You are very customer-focused. We trust your advice on bicycle maintenance and know you stand behind your products and service.
Chain reaction has a great selection of excellent bikes, parts, and accessories. Staff is knowledgeable and friendly.
The shop is convenient for me, has everything I need, and provides great service. And BTW, the new location is nice.
Great selection and inventory but most of all the EXCELLENT service and attention that Becky provided in helping my daughter select her née bike! Thank you for the GREAT experience!!
Always a great shop with awesome service. Mike and the team are one of the best shops in the bay area
Always ready and willing to take a quick look at my bicycle, without an appointment, tweek if necessary, advise service only when necessary. You keep me and my bike on the road!
A knowledgeable staff for all things cycling, a large variety of products and services to take care of their customers in a friendly atmosphere. It helps to foster repeat business and customers.
Very nice thank so much
Staff is extremely knowledgable and personable. Work completed as promised.
Chain Reaction is professional, knowledgable and very fast - I love taking my bike there.
I just think you’re the best bike shop in town
You guys are awesome! We love chain reaction.
I've posted a review already on Google but I will state again that I can't say enough about Chain Reaction. I bought my first road bike from them years ago and now, am working with them to get the right bike for me now. The customer service remains a 10 because they really want to find the correct bike & fit for you and not just sell you a bike. Love that it's a family business that has sustained over the year, probably because of the mission they have to really provide the best customer service in town.
Friendly staff, competent shop. My preferred place to bring my bike for service.
The staff is knowledgeable, helpful, and nice.
Great customer service!
Very helpful and friendly, with great knowledge on specific items!
I have been a customer for many years, and continue to appreciate the great service and friendly knowledgeable staff. I highly recommend Chain Reaction!
Best products and great service.
Friendly knowledgeable service. You guys try to solve problems and do extra work to help the customer.
Friendly, informative, reliable, and they offer great products
Good stock good selection helpful staff.
The friendly smiles and the knowledge of the products.
Service service service!!!!
Awesome team , great customer service. Love to shop there.
Mike was great at providing expert service and knowledge, always a pleasure coming here.
Excellent customer service!!
Becky and other store members are very friendly. They ensure that they are able to help with finding the product in the store or online and give options for alternate products( if the product is not available).
We have always been satisfied with the product that we have purchased from there.
Excellent knowledge and service
They have great customer service. They kept me informed of my order and are always friendly and help.