based on 2348 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
covid has made things more challenging so i blame that
Friendly, informed and expert advice and customer service
Thank You for packing my bike and prepare it for shipment.
Staff are friendly, attentive and knowledgable.
Muy amables
After test riding the bike and decided I was not going to purchase the sales rep. just returned my deposit. No question about what I did not like or other bikes to choose from. Nothing.
Nothing… could you open earlier? 😀
Awesome selection, friendly and knowledgeable employees, no pressure to buy products.
Kevin was very thorough in assembling and adjusting the mountain bike to my body type and provided good tips on removal and reassembling the wheels.
Free parking
Brand diversity is not the best but the store is great and attention as well.
Friendly service, great family owned and staffed business. great products, terrific tech support.
Thanks for: High quality parts and service. Friendly. Personal. Always trying to do the best for the customers.
Knowledgable, friendly service. Great bikes.
Very friendly and good service.
Love Sanya and Mike taking care of me. SONYA Really took time to measure my feet. Insoles. Getting the best bike cleats. But not just that. She let me ride the Pelaton w/ them that really gave me a feel. But there is more. She let me try the Ferrari of bike cleats: the SIDIS which are soooo nice but above my pay grade. But she let me know how the Carbon One percenters who pass me going up Woodside Road feel. One day! But there is more. Mike Jacabowski
of the famous brother Jakowbowski cycle riding, racing tour family from Wisconsin to Los Altos to Redwood City took care of my New cleats on the bike shoes. Made sure they were good for both my bikes. My road bike which was great. But then I did a spin on my mountain. Bike and he was able to replace the pedals on my mountain bike for a great fit. Soo great that the parts came in. Such a great job.Mike was impressed w/ my old pedals. He said. IMPRESSIVE! First name removed! Old School! No C No E Real Men Ride Steel! Anquetil, Copi, Bartoli, Merx, Kelly, Anderson , Heiden & Andy Hampsten!
Good customer service
Family run and owned. Incredible customer service. They sell and service some of the best bicycle brands on the market. My husband and brother-in-law have purchased many bicycles from them over the years. I highly recommend anyone contemplating purchasing a bicycle buy one from Chain Reaction as they stand behind their products and service. -- Bernadette Callahan
I really like how the staff is so knowledgeable and friendly, without the pretentious attitude that is common at other high-end bike shops. I also like that it’s a family business and not a big chain store.
Lexi was incredibly helpful during the purchasing process for my wife's bike. She took the time to show her different models, explained the pros and cons of each of them, and patiently answered all of her questions. We were thoroughly impressed with her product knowledge and for being so patient with us. Thank you Lexi!
The service in store was fantastic. Becky (I believe that was her name) was very friendly and helpful. She even had accessories already picked out for my fiancé's new bike ( a few different bells as well a basket). I ended up choosing the champagne pour bell as it was perfect for the occasion with my fiancé's birthday and her picking out her wedding dress that day.
The bike is beautiful and my fiancé loves it. We went on its maiden voyage and she said it was very comfortable and easy to ride.
Love the store, love the service and love the bike!
They have the excellent bikes. Over the years, I have come to depend on them to know what I should be riding. It feels like family there. It's a place where "everyone knows your name".
Friendly and very knowledgeable. When you are there you know you are being treated fairly and honestly.
This is a quick shout out to the team at Chain Reaction Bikes in Redwood City, and in particular to Steve and Mike for thier exceptional customer service and Mike’s attention to detail when handling a maintenance issue with my fairly new Trek.
The “bike” was complaining with the dreaded unknown squeak that was apparently coming from the bottom bracket. I brought the bike in after noting that the squeak occurs during cold rides in the morning, sub 50 degree F.
With that info, Mike dove in and fixed the issue. I tested it over 2 early morning rides the follow weekend. No squeak, no rattle, zip, silence… actually I heard a little “hum” from the bike, apparently a very happy “Chain Reaction”.
Mike not only gets the job done, but keeps exceptional notes on the issue and explains it back to me in layman’s and engineering terms which I do understand !
Way to go Mike and Steve…
DIGG on!
Steve was great
The first and most important reason I would recommend Chain Reaction is the high quality service I receive. Mike and the others almost treat me like I’m part of the family. They always go above and beyond what I expect.
everyone working at chain reaction has always been truly kind to me and very knowledgeable. personally this is my favorite bike shop.
Absolutely love that this place is owned by wife, husband and family!
They know their stuff and took care of all our bike needs. We also bought the new Townie Go!
Love this place
I searched several bicycle shops to find my bicycle. Chain Reaction found the exact bicycle I wanted and the perfect size. The Staff was very helpful, answered my questions, and adjusted the bike to fit me. After, a casual test ride, I bought the bike from the best shop in the Bay Area.
Such helpful service! I really felt listened to and was so grateful for the time they took to make sure I understood the repairs.