Customer Testimonials
Great product knowledge and I was able to try different bikes to establish my correct size. I am new to tubeless tyres but all this was explained to me. I am confident that if I have any problems they will be sorted out. David, Alex and Richard were excellent.
Very friendly and reliable always try to get you back on the road asap willing to price match where possible and not pushy about sales updates always in good time for collections and alwàys a general good atmosphere when you walk through the door.
Friendly and efficient staff, prompt service. No pressure when buying anything.
Friendly and informative staff with great attention to detail
What a service!
We only visited the shop to have a look as I was thinking of maybe buying an e-mountain bike in the future. I haven't had a bike for years!! But the knowledge and the enthusiasm of the staff member (Mike) who we dealt with was brilliant! His advice of which bike would me for my needs, the size, his all round helpfulness ended up with me spending nearly £1700 there and then! But I did leave with a great E-MTB, helmet etc.
The shop appears well stocked with all the accessories and bikes you would want and if they haven't got it in stock (like my helmet) they will order it for you which was there the very next morning!
They have their own car park at the rear where you can text ride your bike before committing.
Could not fault the service at all.
Top notch!
Thanks Mike and Big Bear Bikes!
I was given plenty of time and everything was well and patiently explained. The person was pleasant and polite.
Friendly, helpful, knowledgeable.
Friendly and professional service as always
great
Very efficient & friendly service... whilst purchasing a Frog bike for my son. He loves it! I would certainly recommend Big Bear Bikes!
Staff listen and make good recommendations. There’s a good range of stock
Good range of products and Trek bikes. Good bikes servicing team. They don’t charge the earth for simple things and didn’t treat me like I was a moron.
Frog bikes seem great for kids. Lightweight, makes learning fun.
Polite service. Product arrived very quickly.
Knowledgeable staff .. great shop
The very friendly, helpful and knowledgeable staff
Good range of quality stock. Spacious shop which is well laid out. Most importantly though very friendly and knowledgeable staff. No pressure selling, just good advice when needed. Thanks
Helpful staff and good after sales service.
Local, knowledgeable, professional and friendly.
Always good advice and service.
Excellent knowledge and excellent customer service highly recommended
Very knowledgeable. No pushy sales tactics.
A pleasure to deal with.
BBB is an amazing bike location, the team are all approachable, enthusiastic and knowledgeable. From gels to full bikes you always feel well looked after.
My local shop and go to place for service and support.
Superb service and advice
Great selection of bikes and accessories and helpful and friendly staff
REALLY FRIENDLY STAFF MAKE YOU FEEL WELCOME EXCELLENT RANGE OF CYCLING GEAR AND CYCLES TO SUIT EVERYONE
Top quality bikes and accessories,knowledgeable friendly staff who show a genuine interest in their customers. I have always been impressed with the level of service I have received there
Excellent product and service
Alex is a very knowledgeable guy who was able to steer us to the right bikes to buy. He now has his biggest challenge ever, gettign our Sally to make a decision, he's managed to get her down form 3 possibel bikes to 2 but can he get her down to one to actually buy ??????
Recently purchased an e-Mountain Bike from Big Bear. Really happy with the level of service offered, the no pressure sales techniques and the friendly advice offered. It's nice to walk into a bike shop and not be spoken down to (as is the case with most bike shops) and the customer experience respected in the buying process. Also we liked the sensible approach to negotiation and discount. Would absolutely recommend Big Bear Bikes to all my cycling friends.