Customer Testimonials
Amazing service and attentive staff especially the workshop team.
Great bunch of lads always happy to help and so knowledgeable.
Thanks will be back
Always helpful and able to answer any questions you have
Wonderful Service, polite, friendly and attentive and not pushy. Honest service at its best.
Helpful staff and good quality items
I’m absolutely delighted with the service and support I received when purchasing my Trek Rail+ 8 Gen 5 eBike on 27th February 2026. From ordering to collection took less than a week, which was brilliant.
Big Bear Bikes will definitely be my go-to bike shop, and I wouldn’t hesitate to recommend them to friends and family.
A big thank you to Oliver for all his help throughout the purchase and for the detailed and professional handover explanation, First name removed.
great service given lots of information and advice about my options.kept informed ordered wednesday colected friday perfect.
The showroom is vast and there is a fantastic selection of both bikes and equipment. The staff are so friendly and helpful, always on hand to give advice and show you a product without any pressures to buy. I recommend them to everyone, we bought two bikes and some equipment and will be definitely use them for servicing, and further purchases. Outstanding!
Great shop knowledgeable service and sales team, keen pricing and no pressure to buy. ( so I bought a bike 😁)
friendly, helpful and great advice!
Excellent knowledge and fantastic customer service. Really friendly and couldn’t have been more helpful. I would absolutely recommend Big Bear Bikes to anybody wanting to purchase a bike or related accessories/equipment.
Amazing work high quality it’s like a new bike
had the item in stock and received quickly, friendly staff on the phone
Alistair and all the staff were incredible. Such a good bike shop!
Friendly and knowledgeable people
The service from the team at Big Bear Bikes was great from start to finish. Regular updates on my repair, clear information on what was being done and no nasty surprises. Harry and Liam were both great....recommended.
Friendly, knowledgeable and helpful team.
Supplied and built a bike for my grandson at really short notice.
Fantastic to deal with and all the staff were friendly and supportive.
Great service from staff. Attentive and knowledgeable. Took time , Explained everything. Great back service when needed
Fantastic service polite and helpful staff
Great bikes great selection of accessories and a great bunch of helpful lads
Excellent service from start to finish. Took time out to show me various options and ensured I had a thorough test ride. No pressure sale and looked to give the upcoming discount early. Once product arrived took time to run through everything to ensure I knew what I was doing and how to operate the various functions, etc. Will be back, top notch product selection and great customer service.
These guys a fantastic. Very friendly and informative, no issue is any problem to them 👍
It does what it says on the product description, staff are very friendly and helpful
A good selection of everything with knowledgeable, friendly staff.
Deal with Andy Fraser ordering parts for a build I’m doing. Couldn’t be happier with how things went, everyone very friendly and a great price.
Very knowledgeable staff. Excellent buying experience.
Oliver looked after me from start to finish and made me feel very welcome.
His product knowledge was impressive and this coupled with his own personal riding experience enabled him to answer all my questions.
All in all the purchase of my new Mountain bike and the purchase of associated equipment and clothing was a wonderful experience.
A very satisfied customer
Peter Mountain
I was offered a good solution, the mechanics team completed the job quickly and I was informed straight away. The work was a great price and I am extremely happy with the repair. Front derailleur now works better than it ever has and I can action it with my bad wrist. I could not before I took the bike to Big Bear
Excellent service from the shop. Bought a bike for our son and Alistair was extremely helpful and just a really pleasant person to deal with. Highly recommended!
The whole package.