Customer Testimonials
From the minute I walked into the shop Oliver was incredibly helpful and informative. He was able to show me a wide variety of bikes and helped me decide which bike I wanted to order. Throughout the process, Oliver kept me up to date with progress and then was really helpful during the hand-over of the bike.
The finished built bike is beautiful and is exactly as I wanted it, with all the additions I requested and the process was seamless.
I would highly recommend the products and services at Big Bear Bikes.
Can’t thank you guys enough really friendly and extremely helpful. A lot of knowledge between you guys. Many thanks
The Trek Checkpoint was exactly what we’re looking for at the right price.
The salesman was extremely knowledgeable, patient and explained all the new features of the model.
Good sales and service
Excellent service from very knowledgable staff. Unbeatable priced
Quality, excellent customer care no pressure and always welcome give good advice all round service brilliant.
Great service from start to finish servicing and repairing my e bike. The bike looked transformed and now rides as it should. A very knowledgeable and friendly team with great communication at each stage of what was required
Fantastic service . Amazing and knowledgable staff. Really care about the customer and providing an excellent service .Staff go the extra mile to ensure total customer satisfaction.,
A brilliant bike shop and workshop.
A fantastic team .thank you.
Great bikes at competitive prices and good quality workshop.
Great customer service. Lots of advice available and friendly approachable staff.
They were really helpful when ordering parts and giving fitment advice. Everything a local bike shop should be.
Just had an excellent bike service on a couple of bike we had bought last year from Big BEAR. Only one minor niggle, if you adjust the saddle height to do a test ride PLEASE ensure that you mark the preset height and return it to that height on completion.
Friendly staff who are knowledgeable about the products they sell.
Quality products and service with good attention to customer requirements.
The workshop team are very thorough and give excellent feedback and advice.
The sales staff are very knowledgeable and attentive but don’t bother you when you’re looking around.
There are a large selection of quality bikes on display and they will offer you a test ride on any bike in the shop.
It’s a round trip of over 4hrs for me but I always come away feeling confident I have received a quality service.
Bug bear bikes had the shoes that I was interested in,I had been around the other shops,lake shoes suit my feet so did the deal,staff helpfull and knowledgeable
Modern shop with a huge range of products. Oliver had a great knowledge of the bike I purchased and made the transaction easy. Offered loads of advice on maintenance and gave a detailed handover.
Good advice and quality products from friendly staff. Many thanks
Chris
Very good range. Staff extremely knowledgeable and helpful.
Helpful and friendly staff. Good range of bikes with advice on usage and sizing. Good, competitive prices.
Honest staff, do what they say, know what they’re doing
Always helpful & informative. Great range of quality products.
Top Quality at a good price, service is very good there is always some one to help you.
Despite the disappointment of having to wait longer than told for delivery Mike was very helpful. Thank you
Couldn't be more helpful.
Great quality and service
Friendly and knowledgeable staff offering great advice and good value for money.
Great friendly service , super knowledgeable and top products .
Brilliant service can't fault
Great service received from big bear bikes
Very friendly and quick process. Talked through everything about the bike. Our son is going to be so happy on Xmas morning
We entered the shop with hardley knowledge of E bikes but once Mike talked to us through everything, we left the shop satisfied and ended up purchasing two e-bikes
Great products and service.