Customer Testimonials
Great service, communication and price.
Great service from the workshop, solved some additional small issues for me at the same time as changing my tyres.
Polite friendly staff that had our 2 bikes ready to take home within a hour even though they were very busy and made sure the bus is were right for the children
Great range of products. Excellent and knowledgeable staff
Very friendly and helpful staff
Friendly, knowledgeable staff.
My husband and son were both looking for new bikes and from day one Mike has been extremely helpful. A few test rides and visits later they were both ready. The process was so easy- bought then bikes online then had a phonecall discussing our requirements (we wanted current Matt Jones handlebars keeping as they were a birthday gift) and nothing was too much trouble. One more trip to take the bars, plus select pedals and grips and then a final pick up. Both disappeared out last night to take them for their first run and I could see the grins on their faces as they rode past. Priceless.
The shop is well stocked, the staff are friendly and helpful, and bike servicing is excellent
I have come to Big Bear Bikes now for three years. Each time I’d speak with Mike about the prospect of purchasing an electric bike, pros and cons. I found Mike to be very knowledgeable, polite, helpful and listened to my concerns and requirements. Two weeks ago we got over the finishing line. (Not Mikes fault 3 years, my concerns about battery power. I think they’re at a good point now for my size and weight) I picked up my Trek Powerfly Friday 5/6/26. Mike spent an hour with me explaining things setting the fork suspension, tyre pressure and pairing the bike to my phone. Again nothing to much for him. Each time I visited the shop I found it to be busy with lots of activity going on, all the staff seemed to be happy to help with good knowledge and advice. I’ve test rode three or so bikes over the years, this is encouraged to get the feel of the bikes. You don’t get that online!!! With so many bike shops disappearing from the high streets nowadays, I world say get out and buy from one you can visit and BigBear Bikes is a 5 star experience. Thank you guys Lea
Thanks to the service team for doing a speedy running repair to my Trek Rail 7 whilst up in Yorkshire doing some MTB rides with my best mate.
Good honest well run business, highly highly highly recommend to anyone
The initial description of electric bike types and then narrowing the field down to the one that would most suit my needs was excellent - well done Andy! The handover was equally as comprehensive - well done Mike! I love the bike, I still get to enjoy the thrill of the ride, get the exercise in but without the strain my conventional bike delivered in spades. Happy :-)
Fantastic service and advise again
The staff care about the customers and the personal service they provide. The bikes are competitively priced with a wide range.
Knowledgeable, customer focused, thorough
Good stock of bikes. Good knowledge. Straight forward purchase and delivered to my door.
Great Knowledge & friendly staff.
Very helpful and knowledgable staff. Great range of bikes!
Harry went above and beyond to help fix my ebike I was going on holiday in 2 days yet despite the workshop being full he managed to get my bike repaired thank you to him and the workshop team it was really appreciated
Awesome service again
Price comparison.
Knowledgeable staff
Range of products to see.
Ability to test drive bikes.
The products are great quality.The service is excellent!
I was looked after by Oliver.
He is very knowledgeable about all products and he took myself and my partner through each step of buying a bike and the products we would need with great attention to detail. He was patient and professional at all times. I know that if we have any further questions or need further assistance he will be happy to help.
Thank Big Bear bikes. We will definitely be back and would recommend you to others.
First time for many years back to having a bike. Absolutely brilliant staff very helpful nothing too much bother, not pushy gave some great advice advantages disadvantages on ebikes. things we really need on bike rides. Yes a little more expensive than some but the quality says it all. Definitely recommend big bear bikes .a big thanks to the guys .
Good product, nice people to deal with.
A good all-round bike shop with ample parking in a good all-round location..!
Pleasant, competent and knowledgable staff, efficient workshop servicing and a bright, airy showroom with a large selection of bikes and accessories, plus eBike charging and washing facilities..all you need really..!
Worth my 50+ miles round trip.
Adverts honest and staff very knowledgeable and attentive. The fact that they checked that I fitted the bike before it was sold to me was a refreshing change. I also like the fact that it was not a hard sell environment.
Great customer service very helpful
A very customer focussed experience when you chose to use Big Bear bikes.
They will go the extra mile every time to ensure that you are looked after, and that everything is as you would expect it to be, whether it’s a new bike or as I have just had done, enhanced service on my Trek4.
My thanks to David and the team members. Well done.
Quality service, great set of lads.
The staff were polite and friendly and the service was quick.