Customer Testimonials
Friendly efficient and very helpful
Clear, polite and enthusiastic communication, both on the phone and in person in the shop.
Friendly local bike shop.
The time and care Mike took, especially under the current circumstances. He made me feel like I was worth bothering about and he really adviced me well and set up my new bike seat as if it were his own. Thank you so much
Served by Mike Aitchison (might have spelt that wrong) always on the ball and determined to help.
Really friendly and good service, advice.
Great staff, who are very friendly and knowledgeable
I had a bike fit with Mike, he was very professional, thorough and wow what a difference, I would highly recommend anyone to go and get one.
Also the other people there are helpful and friendly, Alex and Andrea to name the two people I spoke to.
Highly recommend this place.
Helpful friendly service
Helpful service ,quick response .
Good range of quality products ideally located close to the centre of Pickering.
Knowledgeable, courteous and welcoming staff.
Competitively priced.
Exceptional friendly service and great product range. These guys seem genuinely clued up on their subject. They made ,to us ,what is a very large outlay easier because of their advice. Thanks guys
Alex helped us to choose a bike suited to our needs,which was the Modus GT,delivered the bikes from Pickering to Scarborough and gave us all instructions in riding them. Overall very pleased with the service.
High quality products
Personal touch
Good knowledge
Relaxed sales techniques
Helpful friendly staff
I took my bike in for a service on Saturday morning. It was booked in for Tuesday but Toby said he would start it that day if possible. I got a message in the afternoon to say all the work has been completed. As always the team at Big Bear were very knowledgeable and helpful.
Staff friendly, customer service excellent, very accommodating and will definitely go back
Big thanks to Mike at BBB for the professional in-depth analysis of my feet to obtain cleat fitment to my new cycling shoes
Choice on kids bikes. Friendly.service and helpful staff
Excellent product knowledge. Outstanding back up service if you have a problem. David and the team do there best to get you going.
Highly recommended
Keep up the good work.
Fantastic service and very helpful, great friendly welcoming Staff and very fast as resolving issues, thanks for my new bike
Mike was very knowledgeable and patient!
Good range of products, and interactive, supportive and knowledgeable staff.
I went through a very comprehensive bike fit. Mike made it very interesting and really knew about the body in relation to the bike. All very professional.
The Staff were all extremely friendly and helpful which makes a big difference to the overall experience. It is early days yet to pass comment on the product, a Trek Rail 7; as it has only been ridden the once so we will give it a fair trial. From the first run out it is looking good.
Great service and helpful staff, good advice and price.
Quality product
Professional service
Great knowledge and service from Alex and a great discount on all goods.
Excellent service from extremely knowledgable staff
Comprehensive range of bikes & equipment
Listened to customer needs & advised appropriately
Personal service and knowledge
Responded really quickly to my call for help and did a thorough repair, great team!