Customer Testimonials
Really please with the new bike service and the friendly advice. Would recommend Big Bear Bike for anyone looking for good practical advice on buying a bike and ensuring that it meets your requirements fully. They understand riders' needs not just bike specifications.
Friendly staff who care about their customers.
Many thanks
Steve
Excellent service quick & efficient with quality repairs would definitely use again.
Very friendly and professional advice. Clearly keen to help and know what they're talking about. Not rushed and happy to explain products in full.
Awesome friendly service
Had 5 bikes from there and will be back again.
Friendly and knowledgeable staff. New premises and test facilities are top quality.
Alex(I think) took time to show me various bikes , allowing me to try them in the safety of the carpark. Was put under no pressure to buy, but I did !! He explained the differences to a biking newby and I love my new bike .
I have found the products to be of high quality and i am very happy to re-purchase. The staff are so friendly and helpful it is a pleasure to shop with them.
Great service and knowledgeable given by Alex the salesperson, and really pleased with the Orange 137s. Been out on it twice, climbs well and handles the downs nicely as well.
Very friendly staff , bought 3 bikes and with great advice from Dave and the other staff we got the right ones , many thanks for all there help
BBB is a friendly, professional shop where you can rely on advice and trust that work on your bike will be to a high standard.
Lots of bikes to try out. I was given as long as I wanted to test out and compare. Knowledgeable staff.
We have now bought 4 bikes through Big Bear. On each occasion we have received excellent service and back up. It is nice to be able to have a local shop that meets all our needs.
Friendly and professional staff. A very good knowledge of all your products, and an overall excellent level of service
Ian Thorpe
Director
Peat Rigg Outdoor Cenre
Brilliant service, will always bend over backwards to help. Good local outlet with a good stock of bikes and accessories.Good service team. Will always use this shop.
broad range of products and helpful staff
The staff have excellent product knowledge and therefore advice is always spot on for whatever I require. The store is well laid out with plenty of bikes and accessories to try on for size to ensure I got the right fit for what I required.
Rapid response Instant repair in a timely efficient manner. Very satisfied.
The saleperson Alex Very approachable . Within ten minutes knew what kind of bike I was after . Spoke very clearly and in a way I could understand . Great choice of bikes, like the idea you can test before you buy. Having picked up my bike (trek duel 2 sport ) on Friday 21st December ,took it for a test ride . Wow fantastic even managed up hill without getting off ,of which I struggle with usually. Very satisfied with the service and product. Thanks Anita Herbert .
Big Bear rock. Thanks for getting Samantha back into fighting form after me breaking her (again!)
The products are great quality with good warranties and return policies.
The staff are very polite, friendly, approachable and very knowledgeable. In my experience nothing is too much trouble for them.
Great service and friendly staff
Great range of equipment and a personal service second to none. Thank you for your diligence.
Great service and great pricing. All from friendly staff.
Great service very knowledgeable and very good choice
Great service, very helpful staff and lovely products.
Good quality and a friendly service
Grate service and advice 👍
Quality bikes and knowledgable staff who are keen to make sure you get the right bike based on preferred frame geometry and terrain, supported by a bike fit. The staff are patient and explain all the options available.
Nothing spot on
What a great shop with great advice and service