Customer Testimonials
Great customer service and extremely helpful and friendly staff.
The team at Big Bear Bikes made choosing a new e-bike for my wife's birthday a real pleasure. Though 'run off their feet' with demand and struggling with the coronavirus distancing measures they still managed to take the time to advise and make sure everything was just right for our needs. Their enthusiasm and professionalism for all things 'bike' was contagious.
Excellent service
From lady on phone to member of staff who served me in the shop
the staff were very obliging and friendly, helping me greatly with my choice of bicycle (being a clueless born again biker) and the bike I opted for turned out to be the one that suited my needs perfectly.
Thank you
Immediate attention common sense approach
Very cheery, helpful and prompt service
Excellent service from start to finish from all staff I spoke to.
Very helpful staff.
All very knowledgeable and happy to help!
Wide range of bikes for all budgets and uses
Superb service from the sales team. Really helpful and professional. Highly recommend for people who want to consider a new bike
Such a friendly and knowledgeable team.
Very professional service,
Knowledgeable & fully stocked shop
These guys & girls really know their stuff.
Thanks
Was very impressed with the whole shop and the staff made to feel welcome from the moment we entered very detailed and helpfull advise but never feeling pressured to buy
great personal service , good selection of bikes and equipment
far better to deal with real than virtual
keep it local
During these difficult times we still felt that the staff took time to attend our every need, Mike was very knowledgeable when asked questions, over all I've found shopping at Big Bear Bikes a most pleasurable experience.
The attention to detail and their ability to think around a problem with bike fit was excellent. I have a prosthetic leg and they came up with multiple gadgets, gizmos and workarounds to accommodate my leg issues and I can now ride confidently and comfortably. I would thoroughly recommend Big Bear Bikes.
Large showroom with a good range of bikes. Friendly staff who know the products you can park at the back of the shop which is good.
I love the bike that I bought off you guys, and you were really good to order it for me online and to build it up and to explain to me about what I needed to do to take the wheels off the back and how to change the gears and how to adjust the seat.
Straightforward, simple and friendly service. Got me the bike I needed!
The staff are very helpful & polite.
Very good
Thank you
Mick Tanton
Top quality products. Mikes advice and support during choosing my new bike and the loan of a demo bike to experience the ride difference prior to purchase was great. Mike then took the time to set the bike up for me using my previous bike fit data. Thank you so much
Sally
Great Staff, very helpful and friendly. Excellent range of Bikes and clothing.
Fantastic service, very very helpful, superb customer care! My bike was already built and ready to go on collection and I am very happy with it! Can't fault the product and definitely can't fault the team at all! Many many thanks 10/10
Great service, always helpful and good range of bikes / stuff!
The Staff
got my trek e-bike on Saturday and rode it home to loftus 28 miles
over egton way was inpressed all the staff were grate no bather
thanks all
Good service and extremely helpful staff.
Great range of bikes, accessories and parts. Helpful, knowledgeable staff nothing is too much trouble.
Excellent service from the bears!
Have had a number of bike now from BBB and every time their willingness to spend time with customers is amazing, whether it be talking through the range of bikes or swapping out components to get the best fit
No pressure to buy and was very open and honest with regards to stock levels during the Corona Virus pandemic.
Have two grandchildren that are about ready for new bikes so will definitely be back
Many thanks
Help and support has been excellent from making the initial enquiry to picking up the new bike. All staff were very friendly and helpful.