Customer Testimonials
Big Bear Bikes is truly in a league of its own. It’s hard to find the right words to describe their incredible approach to customer service. The entire team consists of genuine cycling enthusiasts who aren't just friendly they possess deep, expert knowledge. They are always ready to offer great advice and keep you updated on the latest trends and innovations in the cycling world. What I appreciate most is that they recommend products they’ve actually tested themselves, so you know you’re getting honest feedback.
The service department is equally phenomenal. The mechanics are top, I’ve never been disappointed, and every job has been completed 100% correctly with total transparency. No fluff, just high quality work.
While there are several other bike shops in the area, none come close to the level of satisfaction I get at Big Bear Bikes. I will definitely be returning and I highly recommend them to everyone. There is absolutely no reason to go anywhere else when the experience here is better than perfect!
Knowledgeable staff who are very helpful and go the extra mile to help you find what you need.
Extremely helpful staff. Sold me a quality bike without pressurising my decision.
Genuine advice- would highly recommend.
Friendly helpful and efficient great range of bikes and accessories
Wide range and professional
Very friendly didnt fell under pressure to buy and when we di bike built a a free 6week check also included
Amazing service as always on my bike. Great to be back on the road again!
Professional and good choice
Lots of products and a simple buying process excellent service
very friendly and informative
Great prompt service very knowledgeable of the products and nothing is too much trouble if you do have a problem and the products available are top qauility
Always dealt with very friendly and helpful staff.
E-bikes have just been in for service, and fully explained what was done and new parts changed that were worn, to ensure bikes back to as new conditions for further use.
The whole package.
Great choice of products and the paying via Klarna option really helpful too. And when collecting the bike, was given a really thorough run through on using, cleaning etc. A purchase for my 14 year old son who is absolutely loving his new Trek mountain bike. Would definitely recommend Big Bear Bikes!
Amazing service and attentive staff especially the workshop team.
Great bunch of lads always happy to help and so knowledgeable.
Thanks will be back
Always helpful and able to answer any questions you have
Wonderful Service, polite, friendly and attentive and not pushy. Honest service at its best.
Helpful staff and good quality items
I’m absolutely delighted with the service and support I received when purchasing my Trek Rail+ 8 Gen 5 eBike on 27th February 2026. From ordering to collection took less than a week, which was brilliant.
Big Bear Bikes will definitely be my go-to bike shop, and I wouldn’t hesitate to recommend them to friends and family.
A big thank you to Oliver for all his help throughout the purchase and for the detailed and professional handover explanation, First name removed.
great service given lots of information and advice about my options.kept informed ordered wednesday colected friday perfect.
The showroom is vast and there is a fantastic selection of both bikes and equipment. The staff are so friendly and helpful, always on hand to give advice and show you a product without any pressures to buy. I recommend them to everyone, we bought two bikes and some equipment and will be definitely use them for servicing, and further purchases. Outstanding!
Great shop knowledgeable service and sales team, keen pricing and no pressure to buy. ( so I bought a bike 😁)
friendly, helpful and great advice!
Excellent knowledge and fantastic customer service. Really friendly and couldn’t have been more helpful. I would absolutely recommend Big Bear Bikes to anybody wanting to purchase a bike or related accessories/equipment.
Amazing work high quality it’s like a new bike
had the item in stock and received quickly, friendly staff on the phone
Alistair and all the staff were incredible. Such a good bike shop!
Friendly and knowledgeable people
The service from the team at Big Bear Bikes was great from start to finish. Regular updates on my repair, clear information on what was being done and no nasty surprises. Harry and Liam were both great....recommended.
Good service, knowledge staff and excellent stock levels.