Customer Testimonials
Fast, efficient and friendly
Good advice and friendly service.
Excellent service. Very attentive and knowledgeable. Go over and above to make the customer feel valued.
Good choice of accessories,parts and bikes with plenty of advice from helpful team.
Friendly staff and good service
Easy to talk too and helpful the guys allways go out of there way to help you
Very good support and advice from knowledgeable and enthusiastic staff.
Excellent service all round...... couldn’t fault anything at all.
Very friendly service with some great advice.
Very professional, knowledgeable, helpful and patient.
The expertise delivered was invaluable.
Excellent personal service. Alex remembered the bike I had bought and my context. He rang me up to offer an alternative part so that I didn't have to return at a later date. This service goes well above and beyond what I can reasonably expect. Thank you
The products are great quality and backed up by knowledgeable staff in the shop. When talking bikes with anyone I always recommend Big Bear.
Usual excellent service from Big Bear. Have used their services for years and will continue to do so.
If Halifax is the home of Orange mountain bikes, then its holiday home would be BIG Bear bikes. It’s a brilliant bike shop with incredibly friendly staff who are always willing to talk about bikes and parts and also the local trails in Dalby Forest and around....
Customer service and product knowledge.
Excellent, modern shop, good advice from helpful owner. Discount on childs helmet after purchasing bike. Good communication via phone call to inform us that the bike was available for collection. Thanks BBB Ltd!
Second visit in as many months (but for another one of my bike collection to be repaired) and it's come back like new! Thanks BB team, rear suspension and bb now silky!!
Very helpful staff. Customer care was excellent.
Professional repairs with quality spares.
Friendly advice and local
Extensive range, they also have knowledgable friendly staff which makes shopping there enjoyable
Informative and helpful assistance in selecting an appropriate bike for my son. Nice atmosphere and no hard sell. Excellent knowledge of staff.
Very friendly and approachable staff, not at all condescending like in other local bike stores. They all were only too happy to help with any questions I had. Not once did I feel pressured to buy.
It’s a personal friendly and efficient service
Alex is brilliant you do not get staff like that
Keep hold
The bike is fab
Thank you 😊
Friendly service and good knowledge.
Excellent and very informative customer service
A great bunch of girls and guys who are always friendly and eager to help with any request. very professional people, and would highly recommend the shop to anybody who asks.
Plenty off stock and choice to choose from. Very friendly staff.
Friendly, approachable and knowledgeable staff. Very flexible and accommodating. Alex has been great to work with
good