Customer Testimonials
Good staff team, very friendly and helpful to me when I was buying my first bike.
I needed new brake pads for my bike and they didn’t have a full set but searched high and low and found one pair. Very good customer service!
I had a great experience of assistance & options and enjoyment of shopping.Thank you
Good service honest answers ...what more do you want
Good selection knowledgeable and friendly staff
Good friendly, expert staff.
Very lovely people to deal with
Very helpful staff
Excellent service very helpful already recommended to all of my friends
Excellent choice of bikes and accessories. Fabulous staff who are friendly, knowledgeable and really helpful.
The guys at Big Bear know all about bikes and bike stuff, and what they don't already know they will find out. Great service from friendly bike riders just like us. Demo Trek and Orange mountain bikes available just up the road at Dalby forest Cycle Hub so you can try one before you buy.
Efficient and quality work
Friendly, generous advice, great expertise
BBB have adapted to the pandemic crisis offering a safe service which helped me keep my bike on the road.
Friendly helpful staff big range of products
Very friendly, honest and knowledgable staff. Quick turn around in difficult circumstances. Thank you
Great advice and service. Alex helped over the phone with a recent problem and arranged to send out some parts
Excellent service with delivering a new E Mountain Bike today. I did note the invoice stated "repair" invoice so coudnt quite grasp this on a new bike albeit I realise you have to "Build" the bike.
But an excellent service given today by Mike
Excellent choice of quality products.
Plus all the staff are passionate about bikes & have excellent product knowledge !
Purchased bike during the ongoing covid-19 , isolations and the store adhering to the stringent methods set out by the government.
Well done to all staff.
From a very satisfied customer.
Always great service, knowledgeable and friendly staff.
Responded really quickly to my call for help and did a thorough repair, great team!
Friendly efficient and very helpful
Clear, polite and enthusiastic communication, both on the phone and in person in the shop.
Friendly local bike shop.
The time and care Mike took, especially under the current circumstances. He made me feel like I was worth bothering about and he really adviced me well and set up my new bike seat as if it were his own. Thank you so much
Served by Mike Aitchison (might have spelt that wrong) always on the ball and determined to help.
Really friendly and good service, advice.
Great staff, who are very friendly and knowledgeable
I had a bike fit with Mike, he was very professional, thorough and wow what a difference, I would highly recommend anyone to go and get one.
Also the other people there are helpful and friendly, Alex and Andrea to name the two people I spoke to.
Highly recommend this place.
Helpful friendly service
Friendly, welcoming staff. On hand to explain things about bikes that were easy to understand. Loved the brutal honesty about things too.
Would highly recommend and will be using again.