Customer Testimonials
Good knowledge, helpful staff👍
Fantastic personal service. Really knowledgeable and friendly team. Great range of road, gravel, mountain and e-bikes.
Very helpful staff
Good selection of bikes, customer service is second to non
Good product knowledge. Friendly staff
Fast, efficient and polite service.
The team at Big Bear are all very knowledgable, friendly cyclists. The service is always fantastic with genuine advice if needed.
Customer service from both Alex and Mike was excellent. Demo day was really worth attending with no sales pressure.
Great range of premium and quality products to see in the flesh before buying.
Great customer advice and range of products
The staff are brilliant and very polite and helpful
Expert friendly and non pushy.
Always polite, very helpful & chatty. They make you feel like a valued customer!!
Very friendly and very helpful great knowledge of products and advice
Very friendly and professional and they turn service work around really quickly so you hardly miss any riding. Spot on.
Efficient fast take time to explain the issues that needed attention. Good public relation skills
Helpful staff that know what they're talking about.
I haven't actually been in the shop but had a bike dropped off for repair. The staff have been extremely helpful and kept me informed via email regularly. It would certainly be my first call in future
Very friendly and helpful service with a wide range of products to choose from. I will definitely be shopping here again in the future.
Prompt and friendly service. Very helpful at solving problems. Would not hesitate at using them again.
Pleasant staff and fast ordering, when required
Very helpful Advisors, good communication with customer, work carried out sooner than expected. All round great service.
Knowledgeable staff and huge choice.
Customer service was superb
Friendly, helpful and knowledgeable. Pleased with my purchase. 🙂
Fantastic service,and very helpful
Great service bought my Trek Powertly 5 Fs from them very informative and helpful
Great service, products, choice & experienced friendly staff - Will continue to return to this shop..!
There was a really good range of clothing and extras to go with the large selection of bikes.
Everyone that helped us had time and knowledge for all our questions and gave good advice. Good selection of bikes that we could try and we didnt have to wait a long time for it to be ready.
Thank you
The service I got was brilliant , Alex was very helpful with helping me chose a e bike and guiding me on which one was the best for the price I had in mind will be back to see what new products and clothing the store has many thanks