Customer Testimonials
Very professional set up .
Quality products, helpful/knowledgeable staff, what's not to like.
In these unusual times of Covid, felt safe and distanced. The information and advice we got on an e-bike was comprehensive. No pressure to buy at the time, opportunity to go away and think. Good response time to purchase and collection!!
The team were knowledgeable, helpful and extremely flexible in arranging the sale and collection of my bike. Overall fantastic customer service!!
Excellent range of products. Very knowledgable & helpful staff. Excellent after sale service.
Very friendly service and very informative, they fit the bike to you needs and your size, they take the time to explain things to you an answer any questions you might have, and they are also on the doorstep if you have any problems. This is the second bike I have bought from Big Bear Bikes and I would highly recommend them to anyone for good service and a friendly staff.
Very friendly, helpful and knowledgeable staff.
The shop offers great brands, products and choice.
The products choice and the advice of the staff, the great customer service in all departments.
Very impressed with the way Mike R dealt with us. Exceptionally knowledgeable and helpful with the products selected. Very tactfully dealt with the holdup from the manufacturers. He immediately sourced another bike with a shorter delivery waiting time..
Really pleased with the way in which he dealt with us.
Great service and expert advice.
Top lads, great banter especially in the workshop!
Good choice and advice
Complete service from decision making on the right bike to the equipment needed to get you on the way, first rate service.
Simon
Great pre-sales, knowledgable, try before buy..after sales support and local.
Top quality service would definitely recommend in fact I’ve already recommended to more people at work about how good the bikes are and the service. 10/10 for everything
First class service. Friendly and efficient.
quality products and quality service
The staff where excellent not rushed took there time plenary of choice and I am a repeat customer due to there excellent after care service
Great range & knowledge
Mike was particularly helpful
Very likely 10/10 couldn’t of been better second to none you are
Helpful friendly staff and a fantastic choice of bikes
Always very attentative and supportive after purchase.
Friendly staff who are very knowledgeable on all there products.
Spot on guys, came I for a £7 helmet part spent 170 on helmet, Camelbak, chain lube and 're greased!!
Good work there!🤣
Our friendly local bike shop. Always plenty of staff at hand to help with advice. Very helpful and try to help no matter how busy they are. Workshop have been extremely helpful recently with both my own bike and my partners when we have had things go wrong at short notice, they have done their best to squeeze our bikes into already fully booked schedules to help us out, so we could stay on the road. Staff are knowledgeable and well trained in all things bikes. This is a fantastic local service to have on our doorstep.
Great product.
Great service
Knowledgeable staff
Reassuring when purchasing a bike after a long time of not using one.
Their advises & knowledge whilst taking into account our capabilities , expectations & requirements of power assisted bikes made the purchase of our 2 TREK bikes a real pleasure.
We are really thrilled with our purchase of these bikes and look forward to enjoying the freedom & outdoors they will bring to our motorhome travels.
We are returning customers. 3 bikes purchased.
Knowledgable staff. Esp. Mike (Dalby).
No over-promising and delivering within the timescales predicted so far.
Very happy and very impressed with the new premises in Pickering.
Well done!
Excellent care and customer services, very helpful and knowledgeable staff
Great service, was able to take the bike away the same day!
Excellent service as always, bought a few bikes from here and would never hesitate to go back.