Customer Testimonials
Quick, efficient and expert knowledge service from start to finish 🌟
Bikes have literally just been delivered, can't wait to get out for a ride! 👍🏻
Friendly staff and excellent quality bikes.
The knowledge that you had to answer questions and give me confidence that I was making an informed choice in purchasing the correct bike. The prompt service, the time taken to set the bike up before I took it away even in these difficult times.
Product fitted correctly and everything in emasculate condition. Relevant features of bike explained throughly.
The shop is still well stocked and well presented, even though it must be difficult getting supplies at the moment. Customers are encouraged to use sanitisers or gloves on arrival which were both evident at each end of the shop.
A barrier is evident to try to restrict the number of people in the shop at one time but staff are sensible and remain jovial and polite.
The heartening thing for me is, even though they are clearly busy pricing seems to have stayed the same as has the quality of the service.
Hope they can all stay safe
Great advice and Really helpfully. Will defo be using again.
Thanks guys!
Very good efficient and friendly service. Everything clearly explained and the bike is fantastic
Excellent customer service and provided the bike the next day at such short notice, thank you!!! Staff very friendly and helpful in the shop, would highly recommend!
We had a really great experience from the moment we stepped in to BBB. A very enthusiastic , informative guy called Alex looked after us .He listened to what I was looking for in a bike and we tried it out in the car park. Complete with helmet and bag all set to go , we were able to purchase the bike and take it home the same day. Thank you so much Alex and David BBB , we will recommend you very highly on every aspect .kind d regards Eileen Greenhalgh.
Have used BBB for many years and do not have a bad word to say about them. Always helpful, polite and approachable. Servicing or repair done expeditiously and any problem solved. Would happily recommend their services.
Prompt, efficient, friendly service
Great service. Polite and friendly.
Made to feel welcome the minute I walked in even in these hard times, all staff were friendly and helpful and knowledgeable about the products and answered every question I asked, quickly and efficiently, and gave me a lot of confidence about my purchase..
Friendly and efficient
Helpful staff
Very quick, very good service
Local, friendly, trustworthy
Very helpful service from MIKE, including a fitting and trial ride on the new bike. Thanks also to DAVE for delivering it to Scarborough.
Great local service.
Friendly knowledgable staff and a wide range of bikes and accessories.
Highly recommend.
Mike was great and full of bike knowledge. He wasn’t pushy at all which in the end meant that I came back to big bear to buy the Roscoe 8, after having had discussions with other bike shops. He was great at explaining things (such as warrantee and bike spec) in layman’s terms and helped me find a bike that was suited to what I was looking for. Overall, very happy!
Knowledgable, helpful,staff
Quality
Professional approach, great service by knowledgeable people. Great choice of bikes and accessories
This is the 3rd bike we have purchased from Big Bear Bikes, David, Alex and the team have excellent product knowledge, no sales pressure at all, making sure you get the correct bike for your individual requirements. Excellent after sales service, nothing too much trouble. Would definitely recommend, give them a try.
Great expert advice, with no 'Hard Sell'.
Great range of products
Bikes set up for rider and excellent after sales service.
Friendly, experienced staff who take the tine and seem to love what they do
Quick and friendly service
Very helpful, knowledgeable, all round great service. Plenty of choice.
Excellent service thank you
Brilliant service very helpful. Explained everything very well and set the bike up perfect.
Cheers