Customer Testimonials
Just wanted to say a massive thank you to Alex for his help,advice and top knowledge with Lilys new Trek Remedy 8.
Took some persuasion to get her to part with her beloved Norco.
She absolutely loves 💘 her new Trek.
Just wanted to pass on good service and credit where its due David.
The repair that I booked was carried out very promptly.
New pre-ordered bike arrived when predicted. Attentive service.
Great service, very knowledgable, friendly and helpful staff, well stocked shop with plenty of choice. Served by David and he was great from start to finish Helping me find the right bike
Great service, able to try the bike outside and staff genuinely interested, wish you were nearer to where we live .
5 star all the way.
Very helpful and willing to give time. Mark was great.
I would firstly like to thank all the team at Big Bear Bikes for their support and help in getting the right bike.
Very friendly and helpful.
I'll definitely be going there again.
For service and equipment.
Kind regards Paul
Great customer support from Mike
Great staff, great service, thank-you BBB
Everyone wanted to help.
From greetings the first time through the door, to great advice and recommendations and then fixing minor details to make the purchases, yes plural, the right ones for us.
Helpful team
Product availability
Great service from the moment you walk in, love my E bike., thanks.
Good service, good products, excellant all round Thanks.
Personal service is the key to any good business and Big Bear Bikes has this in abundance.
Great advice and support while choosing a bike. The staff are friendly and helpful. Alex helped us from browsing to purchase and delivered great customer service. We'd definitely recommend.
Great customer service. The guys are always helpful!
The friendly service,always happy to help and we’ll stocked shop with top performing products.
A great place to buy a bike.
Great choice of bikes and equipment to suit all pockets. The member off staff who helped my daughter with her choices was so helpful, and not pushy.
Found Alex very helpful
Great service products 2nd to none and a more than easy feel good factor
It's great to deal with people that really know what they are selling, giving unbiased advice without pressure. Would not hesitate to recommend Big Bear Bikes to anyone.
Excellent range of bikes and accessories. Some items can be on extended delivery but this is likely due to Covid.
Always great service and honest opinions. Not pushy and happy to give advice even if you don’t buy.
Friendly knowledgeable staff
I’m always happy with the service you provide
Keep up the good work/service
Good quality product, good sales space and knowledgeable staff.
Another great purchase from bbb,,trek powerfly 5,stunning bike over the moon with it! Thankyou guys(mike) for making this possible as we all know the bikes are very hard to source at the moment,this is our 4th purchase from these guys I wouldn't go anywhere else, the whole team are committed to giving you the best service possible from purchase to servicing..thankyou very much👍🚴♂️🚴♂️
It seems, despite the current ‘crisis,’ that there is a great range of everything bike related at Big Bear.
Service was excellent throughout. Mike (Richardson) is clearly an enthusiast. He’s thorough, professional, knowledgeable, very helpful and friendly. Big bear was recommended to me and I’d have no hesitation passing on that recommendation to anyone else.
If I need anything, help or advice In future, I’ll be back.
Excellent staff knowledge. Prompt and polite service. Great range of products. Very professional in all areas.
Good service, knowledgeable staff, an all round good local bike shop.