Customer Testimonials
Always fantastic service. I have been into store a few times recently to research my next purchase and Alistair has always been spot on; Great service, very knowledgeable and personable. I’m looking forward to ordering my new bikes from Big Bear soon.
Quality and staff keep you up to date
friendly very helpful and well informed staff and good products
Picked up my dream bike today from BBB! Staff were mega helpful, friendly and super knowledgable. It’s a great bike shop! Would highly recommend!
Primarily friendly knowledgeable staff and then an excellent range of bikes.
Great service very helpful staff
Confidence and professionalism of sales and engineering staff
Good advice from Alex in the shop.
It’s a specialised shop with knowledgeable staff.
Helpful friendly and answered all my questions and I love my E Bike
We are very happy with the service and products from big bear bikes, we will be be returning customers and recommend to everyone. Thank you again
Mike and the rest of the team were extremely helpful especially when I spoke of my health issues - arthritic knees. They were able to suggest adjustments to the bike I was interested in and helped with getting the right style of bike.
The guys on the sales desk were knowledgeable and helpful, the saddle I purchased is perfect, so many thanks
Great selection, ‘bling’ bikes, very friendly and helpful staff.
Very thorough assessment of need and comfortable asking questions along the way.
Great speedy and efficient warranty repair carried out by Big Bear Bikes on my Trek.
Many thanks to all concerned.
Philip. Pickering.
Great survive thanks
Served by Alex very helpful friendly and informative absolutely love my new Trek bike and would definitely recommend big bear for anyone interested in purchasing anything bike related
Came in for a helmet and inner tubes.
Very helpful cheerful staff😃👍
Awesome customer service couldn’t have been more helpful we Will be back again.
I knew the sort of bike I wanted and Alex was able to give me very practical advice about the options available. He encouraged me to try XL as well as L and I was surprised at how comfortable it felt to ride. He was friendly, helpful and very well informed and I was able to make an informed choice.
Honest, time to explain. Looking after long serving customers.
Love the bike I bought. great service very helpful.
Super products and service 😀
I needed advice about tubeless road tyres and wheels, and that's what I was given.
The Internet may be a few pence cheaper at times but it is better to support a local bike shop.
Thanks
First name removed
Great service and sales from Alex. really helpful id recommend visiting this place if your in for a new bike or accessories.
Customer service is excellent.
Respectful, knowledgeable and extremely helpful assistants.
Absolutely everything. Alex was both very knowledgeable and professional. Love the bike.
Great service from start to finish with in store team on purchasing 2 new Trek E-bikes, Mike was main focal point and was great to deal with and all questions/queries answered and followed up during order process. Further accessories added to order and were ready when new bikes arrived. Handover and receipt of new bikes done well and comprehensive with team.
Excellent choice of store and team to deal with for purchases
Called in to view a new Haibike for getting to work on.
Extremely busy as usual on a Saturday, but welcomed as usual by Oliver as we walked in.
Our daughter Lily spied a new EVOC hip pack, had a look on line and then was price matched in store. I found a pair of Fox Ranger shorts at half price so we had a great day of savings.....No bike,but new kit day is as good.
Keep up the good work David and the guys and gals!!