Customer Testimonials
Excellent service, friendly advice, knowledgeable information. The store had a great selection of bikes, accessories and clothing.
The staff were very helpful which made the whole experience of buying my first e bike very enjoyable.
Full credit to Alistair for all the information given.
I would highly recommend using Big Bear Bikes.
Friendly staff and a fantastic service every time.
Quality and knowledge
Visited the store yesterday to be greeted by a friendly and helpful assistant as usual.
I was given very helpful advice on bike fitting guidance along with some prompt assistance for the equipment that i was there to pick up.
Always friendly and helpful and go out of their way to give impartial advice.
Great products - we want to buy bikes that are a bit better than Halfords…so we come to you for all our cycling stuff - even though we get a discount at Halfords!
Great friendly service. Alistair was so patient while I tried and re-tried lots of bikes until I was completely happy with my choice. He was the same again when I returned for handover explaining everything I needed to know. Excellent service
Great range of bikes and kit, brilliant friendly and helpful staff every time.
Oliver was brilliant. We live nearly 200 miles away with a Trek shop nearby but we bought our 2 bikes from you because Oliver was so friendly and knowledgeable and really helped us pick the right bikes.
Also everyone who works at Big bear seem to be genuinely into biking and were all very friendly
Called in to view a new Haibike for getting to work on.
Extremely busy as usual on a Saturday, but welcomed as usual by Oliver as we walked in.
Our daughter Lily spied a new EVOC hip pack, had a look on line and then was price matched in store. I found a pair of Fox Ranger shorts at half price so we had a great day of savings.....No bike,but new kit day is as good.
Keep up the good work David and the guys and gals!!
Always fantastic service. I have been into store a few times recently to research my next purchase and Alistair has always been spot on; Great service, very knowledgeable and personable. I’m looking forward to ordering my new bikes from Big Bear soon.
Quality and staff keep you up to date
friendly very helpful and well informed staff and good products
Picked up my dream bike today from BBB! Staff were mega helpful, friendly and super knowledgable. It’s a great bike shop! Would highly recommend!
Primarily friendly knowledgeable staff and then an excellent range of bikes.
Great service very helpful staff
Confidence and professionalism of sales and engineering staff
Good advice from Alex in the shop.
It’s a specialised shop with knowledgeable staff.
Helpful friendly and answered all my questions and I love my E Bike
We are very happy with the service and products from big bear bikes, we will be be returning customers and recommend to everyone. Thank you again
Mike and the rest of the team were extremely helpful especially when I spoke of my health issues - arthritic knees. They were able to suggest adjustments to the bike I was interested in and helped with getting the right style of bike.
The guys on the sales desk were knowledgeable and helpful, the saddle I purchased is perfect, so many thanks
Great selection, ‘bling’ bikes, very friendly and helpful staff.
Very thorough assessment of need and comfortable asking questions along the way.
Great speedy and efficient warranty repair carried out by Big Bear Bikes on my Trek.
Many thanks to all concerned.
Philip. Pickering.
Great survive thanks
Served by Alex very helpful friendly and informative absolutely love my new Trek bike and would definitely recommend big bear for anyone interested in purchasing anything bike related
Came in for a helmet and inner tubes.
Very helpful cheerful staff😃👍
The sales and service team are all great, very helpful no matter what the questions or how many questions.
Always service with a smile and genuine interest in our riding adventures.
It has to be said I have experienced a lack respect for females in many bikes stores, this is absolutely not the case at Big Bear they treat everyone equally in respect of their needs.
Great team, thank you !