Customer Testimonials
Excellent customer service, very knowledgeable, enthusiastic staff. Answered all our questions, trail of bikes, no pressure to buy. A very positive experience and would definitely recommend people to call in to browse and discuss their requirements and get expert advice
Always a pleasure to visit and to shop here. Everyone is very welcoming and particularly knowledgeable on bikes, accessories and clothing alike. Thank you Big Bear bikes.
Superb customer service experience- boy is delighted with his new bike
The staff and their service
Patience, understanding, listening to what I require, offering a complete package without being overbearing or pushy
Great customer service from start to finish. Bent over backwards to get the bike ready asap. Greatly appreciated
I was very well informed about my order status with the build time an collection time coming in even earlier than expected. Effortless transaction. The staff were very helpful, friendly and knowledgeable.
A great sales and support team. Alex for enduring the long sales pitch, Alistair for finessing the order, Oliver for handling the sales order queries and Harry for putting it all right again after my initial inept spanner waggling. All very professional.
Good selection of bikes and plenty of helpful advice.
Great selection of products and very knowledgeable sales staff.
Great bike and fantastic staff
The staff are attentive and have excellent product knowledge, as cyclists themselves they are able to match a bike to your needs.
I got my new e bike yesterday the service I received from the team was great đź‘Ť
Very friendly & informed staff,no problems with the buying process of my new bike…excellent!
Knowledgeable and friendly staff
Superb service from Alistair. Gave me the information I need to know before I bought the bike and an excellent handover on the day of collection. Already the owner of a Trek it for me was the only bike to go for again.
Excellent Quality.
Friendly efficient service.
The Knowledge that Alister had of the bikes was second to none
The customer service you receive in the shop is excellent. All extremely helpful
Always very hepful, nothing is is too much of a problem.
Very very helpful guys
Good choices, great value sales and very friendly helpful staff.
More road bikes please!
Very friendly, approachable staff.
Great experience from ordering to receiving the bike.
Very good service from staff there was a small problem with indexing gears but I have solved it
The staff are very friendly & helpful. I dealt with Alex, Mike, Alistair & Olly. They also price matched the bike.
Very knowledgeable approachable staff. Great choice of products.
The Trek e-bike is excellent. Staff all extremely friendly and helpful.
Large range of bikes knowledgeable friendly helpful staff excellent service and after care .
Helpful and knowledgable but not pushy - all together top rate
Great service and great bikes!