based on 2810 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I got great advice and help. Fast and reasonably priced. Staff was personable and thoughtful.
Great service, I can find all the products I need for my bike and accesories!
Tim Lee serviced my bike. He was very friendly and knowledgeable. Fixed my bike quickly and seems like a quality job.
Terrific staff extremely knowledgeable . They spent so much time making sure that my bike was sized properly for me . I highly recommend both the service they give and the bikes they sell . I love my new bike !
Service is always very quick and painless and reasonably priced.
Customer friendly and knowledgeable
from a long time customer:
you are the best in
service
quality of parts
repairs
tune up
personal assistance
flexibility
flat out friendliness and kindness
I love the always very helpful and friendly staff !
Vast array of product. Good service. Great bike selection!
Super knowledgeable but pricy
I didn’t buy my bike there but I’m pleased with the other products that I have purchased. The service is excellent. Easy to get in for repairs. Trustworthy technicians.
Mike was incredibly helpful from the first contact to the following day when i decided on making the purchase.
Honest and helpful mechanics and staff
Customer service in repair shop is terrific as well as their professional repairs
Warren Berke
The service team at Bicycle Habitat on Vanderbilt does great work - I'd had my bike tuned up at other shops with very mixed to poor results - where the Bicycle Habitat team on Vanderbilt nails it every time, from tune-ups to quickly fixing my kid's flat tire. The team in the bike shop (sales) are super helpful and easy to work with as well.
Bicycle Habitat offers a wide range of components and great, knowledgeable service.
I came in for my rare 650 tubes and they guy who helped me out found exactly what I needed! So I bought two spares and was a seamless polite transaction.
If he tried to upsale me he failed lol Got awkward after he mentioned my tires… Gatorskin…
helpfully laid out the options available to deal with the repair issue I had and did a very reasonably priced job dealing with the issue.
All went well. I ordered a mirror and when it came in I was emailed and went over a few days later and picked it up…..no problems encountered. The mirror works well….happy about that. The folks there were pleasant too.
Quick and excellent service
Great customer service!
Knowledgeable, friendly, trustworthy staff makes for loyal customers.
Not my favorite shop for me and all my friends
Always support your local bike shop! Employees are friendly and although I typically know exactly what I need, I witness everyone being really patient with new comers to the sport which is nice to see
Folks in the shop are friendly, knowledgable, responsive and accommodating, and they have a strong selection of equipment at the ready. What more could you want?
Great service/support from Matt and the rest of the crew.
Very nice bikes. We have been riding them on the Hudson River bike path. The frame is just the right size for me. The staff is very helpful. The store is also convenient for me.
Professional, knowledgeable, honest. I would never go to another bike shop.
Yeah - I had a good visit! Just went in for a basic tune-up but everyone was courteous and helpful. And the techs did a great job!
The employees were kind, knowledgeable and helpful.