based on 2956 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Your staff is tremendous! 4 people helped me and they were all friendly, efficient, and knowledgable. Particularly enjoyed the thoughtful design sensibility of the nice women with the tattoos on her arms : )
Sales rep was very knowledgeable and helpful.
Chad provided excellent advice and directed me to a lower cost solution for my issue, and then quickly and effectively installed his recommended workaround on my bike. He could have sold me a much more expensive solution but directed me to something less expensive.
Loved my experience. Chad was extremely helpful and friendly. I really appreciated the call to remind me that my order had arrived! Thanks, Bicycle Habitat!
Timely. Friendly. Good quality.
The best customer service. Quick response to emails and requests. Sales staff is all in.
Quick and friendly service— I was amazed that from the time I dropped off my bike and it was ready for an annual tune with new tires (no major repairs needed) was 2 hours. The text alerts and estimate before drop off were great too.
My experience with Bicycle Habitat was quick, painless, straightforward, and stress-free. Thank you!
Everyone is always super helpful and knowledgeable
lovely mechanic did such a thoughtful job on my bike. I'm so happy!
I’m far from Brooklyn so my experience was long distance phone and shipping. The customer service was great! Thanks, as I look forward to receiving my new bicycle. Mary Clare
I always great great and helpful customer service whenever I need something. I like the fact that there are multiple locatons
Didn't like my experience! And was just picking up a small package.🥴
I’m glad I put my bike on the right hands, they took care and beyond
I simply trust them. They provide very reliable and quick service.
I’ve always found the employees easy to talk with and very helpful.
Quality of service and personalization. They make everyone feel like they know you.
The customer service was great. The staff was friendly, helpful and knowledgeable.
Some products are a bit overpriced but I’d shop there again if I needed something in a pinch
Great selection and informative staff
Everyone was very friendly, knowledgeable and helpful!
I live in Westchester and I chose to come to THIS location of Bicycle Habitat in Brooklyn to find my new bike.
The staff is wonderful - knowledgable, friendly, and professional. They helped me find something in my budget and, when I was ready to pick it up, helped me secure it to my bike rack, so I could safely drive it home.
The staff here are just really down to earth and easy to work with. There are a lot of bike shops in the area. I’d highly recommend this one!
Everyone was super helpful and friendly. Thanks for the new bike!
Easy pick-up. Nice folks.
Always the best experience. They treat my children like royalty and engage with them, and always help to find the best fit! Thank you for being a great resource and so supportive!
Very helpful and understood our urgency of needing a bike for our sons bike camp. Thank you
Matt was so helpful !
I don't go around randomly bringing up bike shops people can go to. My recommendation generally will be based on if the bike shop is near where they live. It is in no way a mark against you guys.
Very nice customer service
I'd had great experiences getting tune ups and odds and ends (water bottles, etc.) from Bicycle Habitat but finally decided last month that it was time to get a new, lighter bike. Came in and explained what I was looking for and felt so taken care of by the folks showing me around the already built models. I love riding, but know very little about the nuances of what makes bikes faster/better/more tailored to me and it blew my mind to consider a large frame was the answer to some pain I had on my old bike. The entire visit was educational and I picked up my newly built bike a few days later! Y'all have my business for life. <3
-Allegra S.
Libby was so helpful and friendly - everyone was!