based on 2956 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The customer service is the best in the business.
Amazing friendly staff.
Employees were extremely helpful and polite. They took the time to explain everything. My refurbished bike works well. I was very happy with my experience.
great
I had a very specific need for replacement parts, and not only was the shop able to help with all my needs on the same day, they were very kind about the whole process and gave my bike a full tune up while I was in! They make the process of repairs so easy and I really feel like I can trust them with all my biking needs. Thank you Bicycle Habitat!
It was seamless to buy a product from your website and pick it up the next day!
Eduardo was just amazing!
So knowledgeable in guiding me through my purchase. So kind, understanding and patient regarding my Bianchi bike of 32 years having been stolen days before.
I took all of his advice and absolutely love my new wheels!
The people in the stores are so helpful.
They are always there for you, and are conscientious, very fair with pricing and explain things to you well.
The mechanics are great!
Friendly and attentive staff
Reliable, professional, expert, friendly service.
The team at Vanderbilt is super helpful. I'll definitely go back for all my bike needs.
My favorite bike shop - after sampling 6 in total in the NYC area. Superior to the location on 5th Ave.
Labour was very expensive... I spent total $160 for maintenance, change of tubes for both tired and to reconnect the front brake cables
this is 25% the cost of my bike brand new
and for sure w $160 u can buy a vintage or used bike on Craigslist
Everyone is very helpful and goes above and beyond.
I use Bicycle Habitat for repairs. They are fast and reliable. Highly recommended.
Friendly, helpful quick service, and nice to not have any "attitude" toward my old 'beater' bike which is very well used and lives on the street. I came back for follow up after a tune and service was excellent.
First name removed
can use first name if you like
Great customer service
Prices unclear over phone vs. in person - overcharged significantly
Fast friendly service always.
Knowledgeable staff, and thoughtful advice
I recently traveled overseas, I am a Latin from El Salvador (Central America), and purchased a bike from you guys, delivery was on time but some attitudes and situations from the store manager weren’t the best.
1. I took cash to not have a risk from a purchase from my credit card. So I had $4,000 ( in $20 bill ). Apparently they were upset about it, probably because they checked every single bill from being counterfeit. I think that is normal but felt I was discriminated from being a Latino and paying that amount in cash.
2. The store charged me $140 in “labor” for a bike that I expressed I would needed in the box for travel. And bike wasn’t even put together since today I came home and took it out from the box it has all his wrapping intact.
3. I politely asked if they could deliver it to the hotel (Sheraton 228 duffield St.) I was Friday the 4th before noon but manager said dolly was in other shop and couldn’t deliver it, and that Saturday 5 would be to busy to deliver it to me also. So basically my options were riding Subway with a brand new bike in a box, but ended up asking for an UberXL, from outside the shop
4. While they were verifying each $20 bill I took a look around the shop to see what you had so probably I could buy something else, but it seems the workers didn’t trust me ( except Adam, he was the only polite and nice person around and a girl I don’t know her name ). Only thing I could buy was a crankbrothers pedals.
They made me felt like if I was going to steal something from there.
That’s why I ended up asking for an Uber outside the shop.
Thanks, I hope someone read this and can have better manners with customers. Shop is pretty nice
Sincerely,
First name removed D.
More sitting areas to wait, but staff was super nice, mostly knowledgeable and really nice!!!
Great, friendly customer service. No snobby bike culture attitude.
Clear e statement and helpfulness by the mechanic
Super friendly. Great advice. Good selection of items. Honestly though, it’s the service and advice that keeps me coming back and buying stuff from there (in fact I prioritize buying items from there unless it’s absolutely unavailable). I feel like the staff care about giving you the right advice for your situation as opposed to just pushing product.
Elvis is friendly and is able to answer our questions about changing a tire.
Adam was very patient and knowledgeable. He helped me choose a perfect bike
Friendly, knowledgeable staff.