based on 3053 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Good customer service
overall good job, fast, professional, etc. One issue was the hood had some sort of oil all under the rubber cover. The rubber cover also was not put on properly but this is rather insignificant. Overall likely to come back or recommend
Super friendly , approachable and easy to work with.
Everything? Quality, service, speed reasonable prices. Matt is so knowledgeable and Charlie is fun to talk with.
Excellent service staff was very helpful...
Confusion over online bike maintenance booking & payment. Need better communication with the shop.
Going back many years, I’ve always had a good experience tapping your employees for help and expertise.
Helpful staff!
The bike repair workers continue to impress me here. They are amazingly communicative, making sure you completely understand what's wrong with your bike so that you understand what you need to pay them to do. Even a bike noob like me could understand the way they were explaining things.
Great purchase experience.
Matt was super helpful and walked me through all the features of my new bike.
Was a seamless and hassle free experience.
Would highly recommend to friends and family.
bike technician was friendly and seemed very knowledgeable.
The mechanics are very knowledgeable and thorough.
Accessible, friendly service and practical solutions for every type of bike, stroller, wheelchair and operator.
My shopping experience at the Bicycle Habitat store located in Brooklyn, N.Y. was a reminder that the convenience of online can deprive you of a memorable in person shopping experience. My family recently purchased a Yuba Kombi E5 from this store and thanks to the cycling professional employed there named Libby, we couldn't be more than happy with our purchase. Libby walked us through our entire transaction lending her expertise and professionalism. She provided updates, alternative solutions, and made on the spot adjustments as necessary. My wife absolutely loves her Yuba. More so because of how comfortable Libby made the whole experience. It was one of those wonderful New York moments. A+++ for Bicycle Habitat in Brooklyn.
Tyrone Lofton
The legacy of a local bike shop that Hal and Charlie founded in the 70s; the honest service to my bikes (always what I need; never an up sell).
Great folks. NYC institution.
Unlike another local bike shop, BH had a good selection of helmets with the MIPS tech built in.
always friendly, helpful. Had a chain replacement and air in tires after winter storage at noon after walking my bike to work that morning. At 649 i left work and a tire was flat. BH mechanic who saw me that afternoon quickly got me a new tube installed and ready for the ride home even though it was just before close. im a jerk for not remembering his name :)
Friendly, no-pressure, and knowledgeable
The mechanics are knowledgeable and happy to work with customers to find the best products and solutions for any problems.
Every person I’ve had contact/communications with a your 5th ave Brooklyn shop has been extraordinary helpful and sincerely pleasant, every time. Excellent team, sales staff and repair.
Very knowledgable, friendly. good vibes!
It was very expensive. And after the work was done I still had to adjust my derailleur, because the bike kept popping out of gear. Also the nuts and caps were left off of the inner tube valves.
I had a very good experience with the salesperson at Bicycle Habitat. The salesperson recommended a bicycle that will fit my needs. He seemed to be very knowledgeable and helpful with the items you carry in the store.
I would highly recommend Bicycle Habitat to get you the right bike for you and of course they are quality bicycles. Since their Bicycles they carry are well made.
I totally understand that an LBS needs to charge more than an online retailer and it was great that you had the parts I wanted in stock, but this purchase was $165 whereas the exact same stuff is available online for $97. That a very large premium.
Their quality.
Fast service, great technicians, knowledgeable staff, decent prices. What more could I want?
Both check-in and check-out were super friendly, very understanding, and very fair.
I will not hesitate to stop by for any cycling need.
Thanks!
On both recent visits, staff were so willing to spend time answering my questions. Always with patience and kindness. Whenever I stopped by 1-2 years ago, I experienced the same. Thank you so much for making this new, novice cyclist, feel comfortable!
The kids bike deal trade in is amazing. We will definitely get our next kids hike at bicycle habitat!