based on 4611 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Everything!
Your service is second to none
Jeff and Michael were wonderful! So helpful, super diligent, really accommodating. Grateful for an accessible and kind bike shop
The staff is super knowledgeable and always happy to help
The service experience can be more clearly defined for the customer. When you walk into the store, it is not always clear who is an employee and how to receive service. Where do you stand? Who do you speak to etc.
Good communication, great advice and service
Bicycle Habitat is amazing! The employees are super friendly and knowledgeable, and they carry great products. I was helped by Jeremy, who answered all my questions and really took the time to find the best bike for me.
Bike Habitat is more than a local bike shop. It is an intitution, serving our community of cyclists for many years. They are advocates, professionals and fair. What else do you need to know?
- Also huge shout out to Tim Lee, for keeping my bike in tip top shape.
Knowledgeable staff and great customer service.
Great service! Thanks
Very good, friendly and fast service. Thanks so much!
Professionnel and quick! Very good job
Great staff, easy and accessible.
Prompt and complete service.
mike is awesome. and my bike feels better after this tune than when i bought it. really. been talking about it for two days.
All great, they helped me with what I needed, and pretty patience and nice
Friendly and well inform dnsalesperson.
great customer service!
Git my old bike updated with some stuff. very helpful. super amazing bike tech did a great job very quickly.
The servicing of our three bicycles and we’ve had it done a few times on each bike, is always top notch. The staff is knowledgeable and caring and. Responsive. Really incredible. If only other businesses would take note. Thank you.
Michael could not have been more helpful to our family and we plan to come back that's to his amazing service. We were looking into trading in two kids bikes for bigger sizes and he gave us very helpful insights into what changes the kids could expect on the bikes and what types he recommended. At that time, we were disappointed in the used options for my daughter, so decided to come back another time - only to receive an email the next day from Michael that a bike had recently been traded in that perfectly fit what we wanted. He had already put it on hold for us and we were able to pick it up the same day! He even took extra time to add new accessories to the used bikes we purchased for my kids to make them feel "new" and exciting, and helped fit my daughter for a new helmet, including explaining new helmet technology and appropriate fit. My husband and I are also considering bikes for ourselves and he made very thoughtful suggestions for a good fit for each of us, based on our size, needs, skill, and price point. I would be thrilled to recommend bicycle habitat to anyone looking for a quality bike shop with great service.
Good service and technician was very informative.
Tim is a fantastic mechanic - reliable, thorough and clear.
Friendly and knowledgeable
Very friendly and knowledgeable staff with super quick turnaround for building new bike out and having it ready quickly.
Very helpful
We had a wonderful experience with Elvis at the Chelsea store. He was knowledgeable, helpful, and patient. Will recommend him and Bicycle Habitat to friends especially those with kids. Thank you!
Proffessional
Always helpful, friendly, and no effort to up-sell. Prices are fair and everything is well-organized and efficiently run.
Miles was awesome!