based on 3078 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Excellent customer service, really helped us figure out the right purchase for us, will definitely come back
Product prices too expensive!!! As a neighborhood store i understand that margins are a bit higher, but I had a flat fire, and tire was perforated. The 1 gatorskin at 80$ is insanely expensive if you know you can buy 2 for 78$ at Amazon. For someone that bought the bike with you these prices seem way too high and likely won’t come back. Would recommend a store that doesnt try to take advantage of customers with prices that are not market conform.
Everyone was helpful and informative - and my bike was ready and tuned up earlier than I anticipated. I've been cycling all weekend and feeling much safer knowing I got my bike's annual basic tune up. Thank you!
Speedy and friendly bike flat repair.
What I was most impressed with was Mike’s ability to listen deeply to my particular needs and apply his knowledge of bikes in NYC to make recommendations and adjustments. I worked closely with Mike but all of the other techs were incredibly kind and thoughtful as well, helping me to navigate best options.
So much appreciation. About to leave for a ride.
Staff is very helpful and knowledgeable.
The staff was incredibly knowledgeable and helped me find the perfect bike for my needs. They had it assembled and ready to ride. I highly recommend this shop for anyone in the market for a new bike or looking for quality service. Their commitment to excellent customer service is truly unmatched.
Quick and painless, reasonable price
I recently purchased my first bike from Dave and I couldn't be happier with the level of service I received. Dave's knowledge and passion for bikes is evident and he was able to guide me in selecting the perfect Trek for my needs. He took the time to answer all of my questions and concerns and made sure I was confident in my purchase. Dave's customer service was exceptional and he had my bike built and ready to ride in under an hour. Overall, I highly recommend Dave’s service for anyone in the market for a new bike.
Great customer service.
I purchased a new seat for my Trek FX 9 and when I learned it was not comfortable, had no problem swapping it for one that was better.
Matt was unbelievable with his level of customer service. He went above and beyond to get me the bike and all the accessories I needed.
The bike I had ordered and left a deposit for turned out to be much to big and heavy for me. After the salesperson checked and found no suitable alternative, I received full payment no questions asked even after a basket had been attached and I attempted to ride it on the street. I couldn't ask for more considerate service.
Always helpful, honest and transparent
Service was great and quick!
Nicest staff in Park Slope. Really appreciate that a bunch of cyclist dudes are so cool to a middle aged lady with an aqua cruiser! ;)
Good service helpful advice from knowledgeable staff
quick
Great hospitality! They helped me pick out what I needed and walked me through what was best for my bike. They even installed what I purchased right then and there. Great environment and would absolutely recommend to a friend. Thanks for the great service!
I love you guys. :p
Tim did a great job changing my front brake pads and disc. He then did a quick evaluation of my bike to make sure it was in good working order and advised me on what I need to do next. I always go to Bicycle Habitat to have them work on my bikes and have never been disappointed.
Always great service and knowledge about bikes!
Engaging staff, with tips on what works and what doesn’t work, so you don’t end up spending unnecessary money.
Brian was amazing! so helpful
Service repairing breaks didn’t include repair of the break cables.
Fair deal quick service.
Fast and efficient
Excellent service, no price gouging.
Could not wish for friendlier service! Needed a new chain and a new tire they were able to get everything done same day. When i picked up my bike they noticed something off with the handle bar and made sure to tighten before letting me go!! Honestly its a pleasure going there every time we have been going there for years and they always save the day!! Thank you!!
The customer service was excellent. My first bike purchase as an adult and I had been shopping around. Great guidance, great service, and a great bike! Thank you Sam for your expertise, help and patience.