based on 4799 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Thoughtful and responsive.
Fast repair
quality of service and attentiveness of personel
Service is always friendly, fast and effective.
The service is amazing. I dealt with John and he was super understanding, patient and extremely knowledgeable about all the products.
They have pretty good bikes and is awesome that you could return your old bike if you bought one and you get 50% credit.👍👍👍
Would not recommend whatsoever! So I went into the store the other day spent almost $73 on a seat and them to adjust something on my gears of my bike. Now I’m having issues with the chain jumping afterwards talk to a gentleman there named Kyle and he’s telling me that they’re going to need to look at it again. I think they rigged my bike to break because this problem was not happening previously! It’s sad with places will do to stay in business! Don’t go there save your money! And the crazy part of it is Kyle told me they are going to now charge me again labor to find out the problem with the bike that did not exist before entering their store! BEWARE STAY AWAY!!!!!!
Thanks for the attentive detail on my bike and quick turnaround! I commute on my roadbike but have neglected to get it tuned up. It feels like a new bike! And I was happy to have it back so quickly.
G
All staff were attentive and responsive. Very helpful and informative.
Eric and co are great and very helpful!
Bicycle Habitat was the only bike store in the neighborhood that took me seriously even though all I needed was a comfortable bike for commuting. They’re incredibly knowledgeable hard core bike geeks who are super friendly and willing to explain and never talk down to you. I go back to them for service and repairs and they’re awesome and helpful and do a great job. Highly recommend!
Fast and knowledgeable
Great customer service
Libby, Adam and Mike from the Park Slope location were extremely nice and helpful!
Chad from the Vanderbilt location was also extremely accomodating and kind.
Friendly and knowledgeable
Matt’s service and knowledge will make me a loyal customer forever!
The service and attention to detail was outstanding!
You always do little things for free, which is so generous of you! You are fast and honest and knowledgeable. You speak kindly to me and give my kids stickers sometimes and don't get mad when they run around your store.
Thank you for your exceptional service. From the moment I called to schedule an appointment - I spoke to Aaron, who very clearly explained the services to be performed on my Yuba Fastrack, the timeline, and where/when to drop off my bicycle. The check-in was easy and helpful. The pickup was a breeze; I knew exactly what was done and got a few maintenance tips. I always ask questions and got thorough respectful responses, including how to remove the DRS on my own. So, thank you. I will be back. And 5+ stars!
great, friendly service made quick work of simething that I thought would be a big job
Fast and friendly, and very knowledgeable staff!
Very friendly and knowledgeable service, top notch products. Highly recommend!
Great service. Fast and reliable
Low bureaucracy and quick bike hire with friendly staff that checked over the bike before I took it.
Wonderful service, friendly staff, bike is good as new
Poncho was an excellent technician . Quick and thorough. Obviously knows what he’s doing . Nice and easy .
Customer service was amazing.
Good service!
Excellent service!