based on 4799 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Appreciated the customer service from Libby and the mechanic working Saturday afternoon. Helpful, informative and generous with time
Great customer service. Quick turnaround for my repair
Extremely knowledgeable, quick and effective repair.
Staff and manager were very attentive to my needs and spent a lot of time asking questions and explaining different aspects of the bike to assure I was comfortable with all of its features and to set it up optimally. No hard sell, they were patient and encouraged multiple test rides on various bikes. They offer quality products but more importantly, they are experienced, knowledgeable and a customer-focused business. Absolutely recommend them for everything from repairs to purchase of a high end bike.
Friendly people good selection
Great service
The service I received from Eric was so honest and caring. Felt super comfortable and in excellent hands!
Matt and Anthony always take care of me quickly and go out of their way to help resolve my issues!
Great knowledgeable team
I brought in my bike to be assessed on whether it needed a tune up and the help was very friendly and honest! They could have told me I needed more work done but they said all I need is a new chain. Carlos even fixed my jammed front derailleur while I was there, free of charge. Really helpful service by people who really care about what they do.
Great service, loyal to their customers.
Quick, attentive. Good bike.
you fix my bike whenever I need it...thanks
Professional skilled thorough service. Got my bike ready for safe and fun rides.
Very helpful staff, they know their stuff
Great personal service & care!
Great repair shop & excellent help from the service team.
Helpful guidance on helmet sizing and suggesting that I try on the helmet I ordered in the store.
The people I interact with at Bicycle Habitat are always lovely and very knowledgeable. I wouldn’t go anywhere else!
The service was impeccable. Michael is the one who helped me at the Park Slope Location. He is so knowledgeable and personable! I really take my time when it comes to shopping like this and he was very super accommodating and patient. In the end, I got what I really wanted and I am super duper happy!
Thank you!
Maki Uchida
Very knowledgeable and friendly staff who both provided their expertise and opinions.
Friendly attentive and helpful staff
Excellent. Thank you.
Very professional. I came in asking to go tubeless on my bike. Could have just said sure and gone with it, but the mechanic said it wouldn't make sense. Instead helped replace my back tire. Really appreciated the quick service.
Great customer service quality work.
THe staff is helpful and friendly.
sales person was awesome and really helped me find what I needed. don't recall her/their name tho.
Excellent service, good selection of bikes and parts
As always, very friendly and helpful. Went far above and beyond in fixing a flat and really made a significant improvement in our bike riding. Can't recommend enough.
The bike repair specialist, Carlos, at the Vanderbilt Ave store in BK was fantastic. He diagnosed longstanding problems with my bike and did not oversell me on parts or services. Chad at the front desk was also personable and kind.